Momoko Leung

Your SMART and Strategic Partner

All the information within this

portfolio is true and can be proven.

Mobile: 9515 2414 momokoleung@gmail.com

Overview
Soft Skills 3. Developer Profile 4. Insightful Executive 5. Innovative Person 6. All-rounder Hard Skills

1. Effective Communicator
2. Competent Consultant

Momoko LEUNG

1. Effective Communicator
B.A. (Hons.) Translation & Chinese awarded by PolyU in 2002
* Second Class (Div I) Honour * Biliterate & Trilingual

Project Manager for LEVEL4 Performance Consulting Ltd.

* Work independently and efficiently with both external parties and internal parties in a very tense and fast paced working environment.

Liaison Officer for the HKSARG

* As a communication bridge between the government and the public.

2. Competent Consultant
Research and Benchmark with Independent Standards

Market demand is everything.

Prepare to Consult with

Approach the Users

Analyze the Opportunity

Advise the Solution

Agree the Execution

Trust-building skills and empathy skills Influencing skills and negotiation skills

Presentation skills & facilitation skills

Discovering skills and problem solving sills

3. Developer Profile
Momokos characteristics at work as classified by D, I, S & C dimensions:
Dominance (D)
Intensity (1-28)

Influence (I)
Intensity (1-28)

Characteristics Direct Daring Domineering Demanding Forceful Risk-taker Adventuresome

Characteristics Reflective Factual Logical Controlled Retiring Suspicious Pessimistic

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3. Developer Profile
Momokos characteristics at work as classified by D, I, S & C dimensions:
Steadiness (S)
Intensity (1-28)

Conscientiousness (C)
Intensity (1-28)

Characteristics Amiable Stable Mobile Outgoing Alert Eager Critical

Characteristics Own Person Self-righteous Opinionated Persistent Independent Rigid Firm

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3. Developer Profile
Characteristics for Developers: ()
* Work best when handling problems, challenges, new opportunities, fresh concepts * Main objectives are typically control and results

Intensity

Segment

* No problem tackling varied activities and embracing a wide range of tasks

* Independent and Outside-the-box thinker for own creative and innovative solutions

Developer
Typical Developer Momoko as a Developer

3. Developer Profile

3. Developer Profile
Characteristics for High D Persons:
* Perceive self as more

powerful than the environment * Perceive environment as unfavourable * Active, fast paced, assertive, bold * Questioning, logical focused, skeptical, challenging

4. Insightful Executive
International Perspectives

* International exchange programmes

Life-long & Life-wide learning

* Post graduate studies & e-learning

Executive trainings * Leadership training programmes

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5. Innovative Person
Experiential & Interactive Trainings * Role-plays & On-the-job Practices
Project Experience -

* Online Game & Roadshow & Souvenirs

Project Experience (as M.C.) -

* PolyU Student Ambassador: Admission Seminars

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5. Innovative Person
Online Game for the Promotion of Basic Law & Civic Education:
Key Challenges: (1) Target Audience: Primary 3 Secondary 3 students in KC (2) Format: Must be interactive, interesting & facilitating, e-Learning Performing Solutions: (1) Format: Online Game with prizes for schools and individual players (2) Distribution: Online game souvenirs, posters, leaflets, banners, e-banners are distributed by schools. (3) Effectiveness: More than 5000 participants & acknowledgements are received from schools and parents.
12 For Kowloon City District Office, Home Affairs Department

5. Innovative Person
Roadshow for the Promotion of Basic Law & Civic Education:
Key Challenges:
(1) Target Audience: For all walks of life, in particular younger children and teenagers Format: Must be interesting & attention-drawing, long lasting, Multimedia Performing Solutions: (1) Format: Appeals by students & district personalities (2) Distribution: Roadshow & CDR, promotion in parallel with online game (3) Audience: More than 1,000,000 citizens
13 For Kowloon City District Office, Home Affairs Department

(2)

6. All-rounder
Service
1 Public Relations Public Administration Liaison Officer for HKSARG

Experience

Details
Built up and maintain good relationships and networks with local organizations() Provision of customer services such as handling more than 100 complaints, inquiries and correspondence Disseminated and promoted messages for the Government including the production of publicity materials, writing appeal letters, mass emails and press releases, etc. Organized and managed different functions such as exhibitions, TV and Roadshow Programme, production of souvenirs, ceremonies, visits, production and promotion of online games, etc. for KCDCECOC ( )

Marketing

Secretariat Service

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6. All-rounder
Service A wide spectrum of training functions Consultancy Customer Service Project Management Quality Management Consultant, Research & Solutions (Former title: Project Manager) Experience Details Design training courses for all grades of staff; benchmarking; mystery shopping, etc. Conduct researches by consulting with the clients and manipulate the solutions Execution of the project all logistics arrangements

Plan Project Implementation Plan and monitor the progress; Logistics arrangements; Multi-tasking
Quality control for outsourced service such as Mystery Shopping

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6. All-rounder
Service Experience Details (1) Exceed business targets by 50% (2) High level of customer satisfaction index at 95%; (3) Customer retention and turnover rate: 80% Establish, implement, execute and monitor a business development plan; Provide business analysis, recommendations and solutions; Provide market intelligence and merchandising advice; Develop long-term relationship with customers;

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Sales Managing Director & Language Tutor for SMART Learning

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Business Planning

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Customer Relationship Management

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7. Testimonial & Reference

Clients include well-known, world-class and multinational corporations in the Greater China Region:

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7. Testimonial & Reference

She

proved herself to be a responsible and independent officer. She was also a friendly and pleasant staff member.
Ms. Twinky TAM Senior Human Resources Manager CRC supermarket

She spent a lot of efforts and volunteered many new

ideas during the organising of functions.

Miss Tenny LAU LOi/c(HMT) KCDO, HAD

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7. Testimonial & Reference

Fast learning on job and showed high enthusiasm at

work. Proactive and self-motivated.

Mr. Roy Fung Chief Executive Officer LEVEL4 Performance Consulting Ltd. She has rendered many precious advice and business

solutions to us. We enjoyed working with her very much.

Ms. GINA LEE Designer and Director LOVE Design Co. Ltd.

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8. Acknowledgements

THANK YOU!!!

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