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    RoyIzwan Izwan
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    Zubir Bin Md Noh wrote a letter of complaint to Al-Ikhsan Store regarding a pair of soccer cleats he recently ordered and received that were used instead of new. The cleats had dirt on them and a small tear. He requested that his account be credited for the amount charged since he had already purchased a new pair elsewhere. This was the first complaint he had after being a satisfied customer for many years.

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    Zubir Bin Md Noh wrote a letter of complaint to Al-Ikhsan Store regarding a pair of soccer cleats he recently ordered and received that were used instead of new. The cleats had dirt on them and a small tear. He requested that his account be credited for the amount charged since he had already purchased a new pair elsewhere. This was the first complaint he had after being a satisfied customer for many years.

    Copyright:

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    35 views2 pages

    Complain Letter

    Uploaded by

    RoyIzwan Izwan
    Zubir Bin Md Noh wrote a letter of complaint to Al-Ikhsan Store regarding a pair of soccer cleats he recently ordered and received that were used instead of new. The cleats had dirt on them and a small tear. He requested that his account be credited for the amount charged since he had already purchased a new pair elsewhere. This was the first complaint he had after being a satisfied customer for many years.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    LETTER OF COMPLAIN

    Zubir Bin Md Noh, No 6, Jalan Lembing 22, Taman Puteri Wangsa, 81800, Ulu Tiram, Johor. ___________________________________________________________________ Customer Service Al- Ikhsan Store, L1.40, Plaza Angsana, Jalan Tampoi, 81200, Johor Bahru, Johor. 04 September 2012

    Dear Sir or Madam, COMPLAINT ON A PURCHASED GOOD I have recently ordered a new pair of soccer cleats (item #6542951) from your website on September 3. I received the order on September 10. Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156. 2. This matter annoyed me so much since I do have high expectation from your

    company to send me a good one. I am not sure whether your assistant did a double checked or not before sending me the item. 3. To resolve the problem, I would like you to credit my account for the amount

    charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.

    4.

    Thank you for taking the time to read this letter. For your information, I have

    been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at 078616091/010-7003116.

    Sincerely,

    ..................................... Zubir Bin Md noh

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