Scribd Logo
Upload

Welcome to Scribd!

  • Tata Nano Questionnaire

    Uploaded by

    sharada_346460992
    26 views5 pages
    The document is a market survey from TVS Electronics that aims to understand customer satisfaction with their products in the hospitality industry. It contains questions about customers' perceptions of TVS Electronics brands and products, their usage and purchase experiences, satisfaction levels, and likelihood to recommend products to others. Customers are asked about specific products used, quality, value, price, purchase experience, usage experience, service experience and overall satisfaction. Suggestions for improvement are also solicited.

    Original Description:

    its a questionare

    Original Title

    Tata-Nano-Questionnaire (2).doc

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    DOC, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document is a market survey from TVS Electronics that aims to understand customer satisfaction with their products in the hospitality industry. It contains questions about customers' perceptions of TVS Electronics brands and products, their usage and purchase experiences, satisfaction levels, and likelihood to recommend products to others. Customers are asked about specific products used, quality, value, price, purchase experience, usage experience, service experience and overall satisfaction. Suggestions for improvement are also solicited.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    26 views5 pages

    Tata Nano Questionnaire

    Uploaded by

    sharada_346460992
    The document is a market survey from TVS Electronics that aims to understand customer satisfaction with their products in the hospitality industry. It contains questions about customers' perceptions of TVS Electronics brands and products, their usage and purchase experiences, satisfaction levels, and likelihood to recommend products to others. Customers are asked about specific products used, quality, value, price, purchase experience, usage experience, service experience and overall satisfaction. Suggestions for improvement are also solicited.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 5

    Market Survey

    Consumers View on TVS Electronics Products in Hospitality


    PERSONAL DETAILS
    1. NAME:

    2. AGE

    3.

    GENDER:

    1. What is the first thing which comes to your mind when you think about TVS Electronics? a) Quality c) Brand b) Affordabilty d) Nothing

    2. Are you using the TVS Electronics products? a) Yes b) No

    3. If Yes,what products are you preferred to use? a) Billing printers display c)Keyboards d)Others 4. How long have you used our product/service? a) less than 6months c) Over 3 years used b) 1-3 years d) Never b) Customer

    5. Do you think TVS Electronics is offering better products compared to others in the market? a) YES e) NOT SURE b) NO f) CANT SAY

    6. Thinking of similar products/services offered by other companies,how would you compare our product/service offerd? a)Much better b) Some what better c)some what worse d)much worse e)same

    f)dont know

    7. How satisfied are you with regarding the following items(TVS Electronics products)? A) Overall Quality a)satisfied applicable B) Value a)Satisfied C) Price a)Satisfied b)Unsatisfied c)Neutral d)Not applicable b)Unsatisfied c)Neutral d)Not applicable b) Unsatisfied c)Neutral d) Not

    D) Purchase Experience a)Satisfied b)Unsatisfied c)Neutral d)Not applicable

    E) Usage Experience a)Satisfied b)Unsatisfied c)Neutral d)Not applicable

    F) Service Experience a)Satisfied b)Unsatisfied c)Neutral d)Not applicable

    8. Will you use/purchase the product again? a) Yes c) might or might not b) No d)Cant say

    9. Will you recommend the product to your friends? a) Yes c) Not sure b) No d) Cant say

    10. Based on your experience with the product,how likely are you to buy a other product again ? a) very likely b)likely c)Unlikely d)Very likely e)dont know 11.If you contacted(company) customer service,were all problems resolved to your complete satisfaction? a) Yes,by the company or their representatives b)Yes,by me or someone outside the company c)No,the problem was not solved. d)No problems,No contact with customer service.

    12. Do you think TVS Electronics are metting the customers requirements and needs ? a) Yes c) Not sure b) No d)dont know

    13. If No,what are your requirements

    14. If you have any additional comments about how Electronics can improve your satisfaction with our products and services,please fill them here

    15.Overall satisfaction on the products? a)very much b)not very much c)neutral d)cant say

    You might also like