ITC Software

presents

Copyright 2004 - 20011 All rights reserved. ITC Software

Business Process Outsourcing

BPO is the delegation of one or more IT-intensive business processes to an external provider who, in turn, owns, administrates and manages the selected process(es), based upon defined and measurable performance metrics.
Gartner Dataquest

Index
BPO Facts & Figures Our Services Techniques eAccounting Business Continuity Plan

Technology and Infrastructure

Team with a passion to excel

BPO Facts & Figures

BPO is gaining significant traction in the market place

Business operations independent of distance. REAL TIME a reality Time Arbitrage a possibility.

India Advantage Significant Growth in BPO

Overall Cost Savings (%) EBIDTA increase (times) Key opportunity areas

Insurance
Banking/ Finance

10.0-15.0
8.0-12.0

3.5 x
1.5 x 1.3 x 1.1 x

Back office processing Call Center operations

Back office processing Call Center operations Research and Development Call Center operations Billing Engineering & design Call Center operations Frequent flyer programs

Pharmaceuticals
Telecom

5.0-6.5
5.0-6.5 5.0-6.5 5.0-6.5 40-60% cost saving

Automotive Airlines

1.1 x 1.2 x

* Estimates based on specific representative companies ** Non interest expenses

Source: McKinsey analysis; Interviews

Forecast ...

(US $bn) Total Business Process Outsourcing Market Percentage Offshored to Countries such as India, Ireland, etc.

2001 127 5%

2005 234 15%

2008 310 20%

Offshored BPO Market

India ITES Exports

6.4
1.5

35.1
9.5

62.0
21

Source: NASSCOM Mckinsey Study 2002 and, Gartner

Rapid growth in global BPO market to continue

Gartner estimates*
$ Bn

IDC estimates**

CAGR 14.7% 157 91 2004 2000

CAGR 13.1% 181 109 2005 2000 2004 177 202 2005

$ Bn

* Excludes logistics and manufacturing outsourcing to show addressable market

** Includes transaction processing

Source: Gartner; IDC

Indias Value Proposition

40-60% cost reduction for offshored process Labour cost arbitrage, the reason for cost savings, likely to exist for next 20-30 years

Cost

Faster turnaround time Time zone difference 24 x 7 service Learning curve effect

Established methodologies and processes for better performance Well defined quantifiable quality and process metrics Access to highly qualified skill pool
Source: McKinsey-Nasscom

Top 5 Outsourcing Objectives

Focus on Core Activity Reduced Costs Improved Operational Quality Achieve high productivity De-risk the business
0%

91% 85% 35% 29% 12%

20% 40% 60% 80% 100%

% Respondents

Source Gartner

India Advantage

Source: Mckinsey & Co.

A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality.

Indias Compelling Advantage makes it the Most Attractive Outsourcing Destination

Survey respondents shows the following outsourcing destination:

India China Mexico Ireland Canada Malaysia Philippines Russia Singapore

38% 6% 5% 5% 5% 4% 4% 4% 4%

India has transformed into the global outsourcing center of choice. It employs world class technology and efficient delivery mechanisms to ensure that clients get cost effective solutions for all their BPO needs.
And more

Source: Computer world and InterUnity Group Inc., Concord

Top Drivers for Outsourcing to India

Two million graduates each year (Existing Pool: over 25 million) 120,000 Engineers every year vs. 63000 in US English speaking and IT savvy workforce Cost reduction up to 50% Government support for IT and BPO industry Improving telecom infrastructure Lower infrastructure costs Favorable time lag: 12 hours with US & 5 hours with Europe Overnight turnarounds possible Resources with experience of financial and legal systems similar to the west Strong domestic IT services industry to support IT led BPO

Services
Medical Transcription Services
Bookkeeping & Accounting Services
The e-Accounting process

HR Services Administrative & Other Services

Medical Transcription Services

Our levels of security meet all HIPAA regulations related to Electronic Transmission of Patient Information Our medical transcription model provides 4050% savings to the clients compared to the transcription rates offered by transcriptionists in the USA.

Medical Transcription Services

Specialties: Cardiology, Dentistry / Oral Surgery, Family Practice, Gastroenterology, General Surgery, Genetics, Internal Medicine, Nephrology, Neurology, Neurosurgery, Otolaryngology, Oncology / Hematology, Obstetrics / Gynecology, Orthopedics, Ophthalmology (including vitreoretinal surgery), Pathology, Pediatrics, Physical Therapy, Psychiatry, Podiatry, Pulmonary Medicine, Radiology, Resident training programs, Rheumatology, Urology, Vascular Surgery

Medical Transcription Services

Work flow diagram
2. Transcription Dictation is retrieved & transcribed into Medial records using software

Secured FTP
1. Transfer 128 SSL Encryptionsecured transfer of voice and data

ITC Medical Transcription Services

3. Delivery Complete, accurate, timely medical records are delivered ftp in preferred format

Advanced Technology

Quality Assurance

Bookkeeping & Accounting Services

Accounts Receivable & Payable

Invoice Processing
Bank Reconciliation Asset Management

Clearing Transactions
Mortgage Loan Processing Tax Processing Claims Processing Travel & Expense Management

The e-Accounting process

What is e-Accounting ?

A business requires that one keeps close control of their financial data. When your financial data is in the office and you arent, how do you retrieve the information you need?
The solution is simple, and its called e-Accounting.

e-Accounting helps to keep financial data and accounting applications in a safe, secure environment.

Access can be provided to permitted users regardless of their location.

How does it work ?

With data in a secured and centralized environment, all users are able to access the data as & when they need. Business with multiple locations can all work in real-time on a single set of books which can be reviewed from any location. It's a true multi-user system, that provides all the same functionality of a local network. Head offices, Branches, Sales offices, Production Centres, Accountants, Internal & Statutory Auditors etc., can all work on the system at the same time with different levels of password.

How it works: Virtual Desktops

Virtual Desktops help everyone work on the same system, the same platform, and the same version of the software application. And the entire data is secure, backed up automatically, and kept current in real time.

Who owns my data ?

Can other people access my data ?

No one can have access to the data without express permission.

The data is backed up regularly and moved off-site to a remote location.

The data is stored on a multiple hard drive system, called R.A.I.D., every time it is saved, to protect it from hardware failure.

How will you get access to the accounting data ?

Our facility uses a server to host the bookkeeping software.

At any time from any Internet capable PC one can use encrypted password to look at the accounting records.

The data is always updated and accurate.

It is secure and dependable with 100% real time backup.

What about Security ?

Security measures are taken to make sure that the information is protected. Clients can create own passwords, so no one (not even the ASP) can have access to the passwords. As the data travels over the Internet, it is protected by a technology called Secure Sockets Layer or SSL encryption. SSL ensures that the data reaches its location before it can be decoded.

For added security, the clients need to make sure that their browser supports 128-bit encryption. This level of encryption is one of the best currently supported by consumer web browsers.

Work Flow

Your Work (View details)

Scanned Documents (View details) Conversion to Spreadsheet (View details) (After thorough verification) Necessary Business Information

Entered in QuickBooks (View details) (By qualified operators) Final Checking (By Supervising CA) Your Completed Work

Folders and Path

ETS ACCOUNT

P R O C E S S

FOLDER

LIST OF CLIENTS

CLIENT
TO BE PROCESSED

NOTE:

ERRORS & REVIEWS

Client Information will be provided in CLIENTS folder. Only concerned Folder and Files are accessible

COMPLETED
ERROR LOG

Spreadsheet
Bank Of America
Date Particulars Check No. 06/01/02 Opening Balance 06/03/02 Check 3614 06/03/02 Deposit 06/04/02 Check 3606 06/04/02 Check 3610 06/05/02 Check 3609 06/05/02 Check 3612 06/05/02 Check 3615 06/05/02 Check 3616 06/06/02 Check 3617 06/06/02 ATM Withdrawl 06/07/02 Check 3575 06/07/02 Check 3577 06/07/02 Check 3621 06/07/02 Sprintpcs Custcare 06/10/02 Check 3618 06/10/02 Check 3619 06/10/02 Check 3624 06/10/02 Check 3625 06/10/02 Check 3626 06/10/02 Shell No. 574225467 06/11/02 Check 3622 Deposit Withdrawl 300.00 2550.00 500.00 16.21 108.49 87.00 55.00 300.00 451.47 100.00 300.00 100.00 62.95 100.00 125.00 300.00 69.43 6.04 7.68 15.27 44.26 Balance 292.12 (7.88) 2542.12 2042.12 2025.91 1917.42 1830.42 1775.42 1475.42 1023.95 923.95 623.95 523.95 461.00 361.00 236.00 (64.00) (133.43) (139.47) (147.15) (162.42) (206.68) Remarks

QuickBooks Pro

Sample Bank Statement

Sample Bills

Sample Bills

Sample Bank Statement

HR Services
Payroll Services Benefits Administration Records Management

Administrative & Other Services

Data Management Content Conversion BCP Partner E-publishing

Policy Administration

Business Continuity Plan

Objective
Safe guard internal as well as clients data Minimize potential loss of time in case of disruption Build a framework of recovery

Simply put ... the show must go on. Implementation

Mirror Server at Falta Special Economic Zone, 60 km away from Calcutta. Recovery within 12 hours for critical processes and 36 hours for second stage critical processes. Well organized tech support to avoid negative fallouts in the unlikely event of major disruption.

Infrastructure & Technology.

Our facility spans over 60,000 sq. ft in the IT hub of Calcutta - Salt Lake Electronics Complex, with the likes of IBM, TCS, Agilent, Wipro etc. in the vicinity.

ITC recognizes the fact that

productivity and infrastructure are correlated. For a virtual tour of our facility, please click here

Facility Tour .

TheTeam . Committed to Excellence

ITCs team is its most valuable asset. All our specialists have a passion for excellence. COMMITMENT to client service and satisfaction is the key drive.
The customized training gears them to handle the anticipated growth and stand at the forefront in the industry. They support our vision and provide speedy and consistent delivery of services. ITCs team is hand picked to meet clients specific requirement with the biggest emphasis on attitude and not merely experience.

The Management Team

Managing Director

FCA, FICWA (2nd Rank in India, 1988)

Executive Director
CFO Director Director Leader Operations

AICWA (1995)
FCA (1987) B.Tech, IIT (1989) FCA, CFA, AICWA, ACS FCA (1997)

Leader Business Development

Leader Technology Leader Analysis Leader Human Resource

CFA (2000)
PGDCA (2000) ACA (2001) MBA (2000)

For an interesting insight into our recruitment process

Click here

The Recruitment Process Stage I

Eligibility Criteria 1st Class Commerce Graduates Age between 20-27 Excellent communication skills in English. Computer Savvy Aptitude Test Written English, Grammar, vocabulary & Comprehension following market standards (TOEFL) Logical Reasoning Specific domain knowledge testing Interview & Group Discussion Verbal Communication Skills & quality of expression Attitude and commitment Team Spirit

The Training Process Stage III

Intensive Training and Evaluation : Accounting Software Quickbooks, Tally, Sage, Peachtree
International Accounting Standard Knowledge with special focus on the clients country (e.g. US GAAP). Business Practices.

Technical and Soft skills

Industry Exposure

ITC Software is an advanced information technology solutions provider, focused on the global commercial and scientific markets. With over 4047 software engineers in the Americas, Europe, Russia and Asia, and a host of worldrenowned scientists at, inter alia, Harvard and MIT, ITC Softwares services range from research & development in finance, bioinformatics and FEA engineering, to cutting-edge custom software development and maintenance services in most industry verticals, to the turnkey establishment of Offshore IT Centers. ITC Software has won numerous international awards and its centers are ISO 9001:2000 certified and CMMI level 4 pre-certified. Pricing is extremely competitive for both complex scientific applications such as bioinformatics and biomechanics, and commercial software development projects. We hope you enjoyed our presentation ! Please call or email us, if you have any questions, need more information, would like to embark on a research project, or require software development services Tel. +1 978 287 4855 info@itcsoftware.com Become a high performance enterprise with Strategic Outsourcing, visit www.itcsoftware.com

Thank you!

ITC Software
Committed to Excellence
ITC Software www.itcsoftware.com info@itcsoftware.com phone: +1 978 287 4855

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