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  • Appendices EasyJet

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    Nguyen Thuy Linh
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    This document outlines the key infrastructure, human resources, technology, and procurement elements of an airline's operations including leasing aircrafts, maintaining a route network, staff training programs, online reservation systems, and using eco-friendly aircraft. It also discusses the airline's operations, logistics, sales/marketing, service functions, and financial targets including online check-in, baggage handling, advertising discounts, inflight refreshments, maintenance outsourcing, and receiving customer feedback.

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    This document outlines the key infrastructure, human resources, technology, and procurement elements of an airline's operations including leasing aircrafts, maintaining a route network, staff training programs, online reservation systems, and using eco-friendly aircraft. It also discusses the airline's operations, logistics, sales/marketing, service functions, and financial targets including online check-in, baggage handling, advertising discounts, inflight refreshments, maintenance outsourcing, and receiving customer feedback.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    76 views2 pages

    Appendices EasyJet

    Uploaded by

    Nguyen Thuy Linh
    This document outlines the key infrastructure, human resources, technology, and procurement elements of an airline's operations including leasing aircrafts, maintaining a route network, staff training programs, online reservation systems, and using eco-friendly aircraft. It also discusses the airline's operations, logistics, sales/marketing, service functions, and financial targets including online check-in, baggage handling, advertising discounts, inflight refreshments, maintenance outsourcing, and receiving customer feedback.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 2

    Infrastructure: Human resources: Technology: Procurement: Inbound logistics - Leasing aircrafts - Customers - Goods sales - Ticket reservations - Baggage

    loading

    Ground handling Route network

    Leasing airport slots Reservation system

    Young staff (Casual wear) Staff training Salary payment Computer system (Website) EcoJet engines (Eco-friendly aircraft) Airbus and Boeing aircraft fleet Flight equipment

    Operations

    - Routing - On-board catering - Online checkin or self-check machines - Seat allocation


    2012

    Outbound logistics - Baggage movements and retrieval - Rental car and hotel reservation system

    Sales/Marke ting - Online advertising - Discounts and frequent promotions

    Service - Inflight refreshments - Rightnow system to receive customers' feedback - Outsourcing maintenance

    2011

    Change

    ROCE

    Financial Target

    Customer

    Internal business process

    Learning and Growth

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