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Job Satisfaction Study - State Bank of India in Coimbatore City
Job Satisfaction Study - State Bank of India in Coimbatore City
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EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
CHAPTER - I
JOB SATISFACTION
Definitions:
“Job satisfaction does not seem to reduce absence, turnover and perhaps
accident rates”.
-Robert L. Kahn
-P. Robbins
Job satisfaction defines as “The amount of over all positive affect (or
feeling) that individuals have toward their jobs.”
By
Andrew J DuBrins,
New Delhi
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Any business cab achieve success and peace only when the problem of
satisfaction and dissatisfaction of workers are felt understood and solved,
problem of efficiency absenteeism labour turnover require a social skill of
understanding human problems and dealing with them scientific investigation
serves the purpose to solve the human problems in the industry.
a) Pay.
c) Promotion
e) Working condition.
f) Supervision.
PAY
Along with pay, the content of the work itself plays a very major role in
determining how satisfied employees are with their jobs. By and large, workers
want jobs that are challenging; they do want to be doing mindless jobs day after
day. The two most important aspect of the work itself that influence job
satisfaction are variety and control over work methods and work place.
In general, job with a moderate amount of variety produce the most job
satisfaction. Jobs with too little variety cause workers to feel bored and fatigue.
Jobs with too much variety and stimulation cause workers to feel
psychologically stressed and ‘burnout’.
PROMOTION
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
SUPERVISION
WORK GROUP
WORK CONDITION
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Individual factors:
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Other factors: Besides the above two factors, there are other individual factors
which affect job satisfaction. If an individual does not have favourable social
and family life, he may not feel happy at the workplace. Similarly, other
personal problems associated with him may affect his level of job satisfaction.
Personal problems associated with him may affect his level of job satisfaction.
Nature of job:
Job content: Job content refers to the intrinsic value of the job which depends
on the requirement of skills for performing it, and the degree of responsibility
26
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
27
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Situational variables:
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Job satisfaction has a variety of effects. These effects may be seen in the
context of an individual’s physical and mental health, productivity, absenteeism,
and turnover.
Productivity:
There are two views about the relationship between job satisfaction and
productivity:
1. Job performance leads to job satisfaction and not the other way round.
The basic factor for this phenomenon is the rewards (a source of
satisfaction) attached with performance. There are two types of rewards-
intrinsic and extrinsic. The intrinsic reward stems from the job itself
which may be in the form of growth potential, challenging job, etc. The
30
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
However, it does not mean that the job satisfaction has no impact o
productivity. A satisfied worker may not necessarily lead to increased
productivity but a dissatisfied worker leads to lower productivity.
Absenteeism:
Employee turnover:
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
32
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
PROFILE OF SBI
The origin of the State Bank of India goes back to the first
decade of the nineteenth century with the establishment of the Bank
of Calcutta in Calcutta on 2nd June 1806. Three years later the bank
received its charter and it was re-designed as the Bank of Bengal (2nd
January 1809). A unique institution, it was the first joint-stock bank of
British India sponsored by the Government of Bengal. The Bank of
Bombay (15th April 1840) and the Bank of Madras (1st July 1843)
followed the Bank of Bengal. These three banks remained at the apex
of modern banking in India till their amalgamation as the Imperial
Bank of India on 27th January 1921.
ESTABLISHMENT
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
IMPERIAL BANK
The Imperial Bank during the three and a half decades of its
existence recorded an impressive growth in terms of offices, reserves,
deposits, investments and advances, the increases in some cases
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
35
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
WELFARE MEASURE
SBI provides educational facilities to its employee’s children.
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
OBJECTIVES OF STUDY
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
38
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
BRANCH
S.NO BRANCH NAME BRANCH ADDRESS
CODE
1114-C,
Trichy Road,
Coimbatore – 641 045.
7. Red Fields Branch 6577 Ph: (0422) 2315019,
2316425
Email: sbi.06577@ sbi.co.in
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
BRANCH
S.NO BRANCH NAME BRANCH ADDRESS
CODE
Kurinji Complex,
Railway Station,
1. Coimbatore Main Branch 0827 Coimbatore – 641 018.
Ph: (0422) 2300041
Email: sbi.00827@ sbi.co.in
Sarvajana Hr. Sec. School,
Coimbatore – 641 004.
2. Peelamedu Branch 7231 Ph: (0422) 2595942
2577727
Email: sbi.07231@ sbi.co.in
285, sathy Road,
Coimbatore – 641 006.
3. Ganapathy Branch 3690
Ph:(0422) 2529446
Email: sbi.03690@ sbi.co.in
16-c, Thirugnanasambanthar
Complex,
4. Race course Branch 7940 Coimbatore – 641 018.
Ph: (0422) 2218231
Email: sbi.07940@ sbi.co.in
Municipal Building,
R.S. Puram,
5. R.S.Puram Branch 3061 Coimbatore – 641 002.
Ph:(0422) 2548009
Email: sbi.03061@ sbi.co.in
Chetti Palayam,
Pothanur Road,
6. Chetti Palayam Branch 2208 Coimbatore – 641 201.
Ph: (0422) 2655245
Email: sbi.02208@ sbi.co.in
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
BRANCH
S.NO BRANCH NAME BRANCH ADDRESS
CODE
381&382, Oppanakara Street,
Coimbatore – 641 001.
13. Coimbatore City Branch 990
Ph: (0422) 2394397
Email: sbi.00990@ sbi.co.in
118, Karuppanna Gounder
Street,
14. Coimbatore Nagar Branch 8608 Coimbatore – 641 001.
Ph: (0422) 2394901
Email: sbi.08608@ sbi.co.in
Tiruchi Road,
Coimbatore – 641 018.
15. Commercial Branch 7536
Ph: (0422) 2302961
Email: sbiifbcbe@vsnl.com
Kurinji Complex,
Railway Station,
16. Treasury Branch 7639 Coimbatore – 641 018.
Ph: (0422) 2303561
Email: sbi.07639@ sbi.co.in
Dr.Balasundaram Road,
Coimbatore – 641 018.
17. C.T.O Complex Branch 5790
Ph: (0422) 221332
Email: sbi.05790@ sbi.co.in
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
CHAPTER II
REVIEW OF LITERATURE
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
46
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
48
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
CHAPTER III
METHODOLOGY
Area of study:
This study was conducted in Coimbatore city.
Sample size:
The researcher has proposed to interview 100 respondents who
are working in 7 branches of State Bank of India, Coimbatore and
they were selected as the sample for the study.
Sources of data:
The study is based on both primary and secondary data.
Primary data:
The primary data were collected through structured
questionnaire.
Secondary data:
The required secondary was collected from books, magazines
and web-sites.
Sampling techniques:
The methodology followed for collecting data, selection of
sample, and analysis of data is as follows:
Data collection technique:
The questionnaire has been designed and supplied to the
respondents for collecting primary data from customers.
The following statistical tools are used in the study for the
purpose of analysis.
Percentage analysis:
It refers to a special kind of ratio; percentages are used to
comparison between two or more series of data and also to describe
the relation. Since the percentage reduced everything to a common
base and there by allow meaningful comparison to be made.
Chi – square test:
Chi – square test is applied to test the goodness of fit to verify
the distribution of observed data with assumed theoretical
distribution. Therefore it is a measure to study the divergence of
actual and expected frequencies; Karl Pearson’s has developed a
method to test the difference between the theoretical (hypothesis) and
the observed value.
Chi – square test (X2) = (O – E)2 / E
Degrees Of Freedom = V = (R – 1) (C -1)
Were,
‘O’ = Observed Frequency
‘E’ = Expected Frequency
‘R’ = Number of Rows
‘C’ = Number of Columns.
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
CHAPTER – IV
ANALYSIS AND INTERPRETATION
This chapter is allocated for analysis and interpretation of data.
Preparing percentage analysis, two-way table and chi-squire test does
the analysis of job satisfaction, which are directly extracted from the
questionnaire. The variations in the extent of the consumer
satisfaction can be measured with the variables such as job secured,
promotional opportunity, relationship with management, and
satisfaction factors of the respondents.
The following are the tools used to carry out the analysis, are:
PERCENTAGE ANALYSIS:
It refers to special kind of ratio; percentages are used in making
comparison between two or more series of data, and used to describe
the relation. Since to percentage reduced everything to a common
based and thereby allows meaningful comparison to be made.
TWO-WAY ANALYSIS:
The score secured by the respondents who falls between the score as
up to 50 indicates less satisfaction of the respondents, from 51 – 70
are got average satisfaction and 71 – 90 respondents are highly
satisfied.
CHI-SQUARE TEST:
Chi-square test is applied to test the goodness of fit, to verify the
distribution of observed data with assumed theoretical distribution.
Therefore it is a measure to study the divergence of actual and
51
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Were,
NOTE: For all the chi-square test the table value has taken @ 5% level of
significance.
52
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
HIGH SATISFACTION 23
MEDIUM SATISFACTION 54
LOW SATISFACTION 23
TOTAL 100
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.1
BELOW 30 39 39
31 TO 45 43 43
ABOVE 45 18 18
Interpretation:
54
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.2
MARRIED 76 76
SINGLE 24 24
Interpretation:
The above table indicates that
55
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.3
MALE 62 62
FEMALE 38 38
Interpretation:
The above table indicates that
56
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.4
Interpretation:
The above table indicates that
26% of respondents are accountants,
21% of respondents are cashiers,
35% of respondents are clerks,
6% of respondents are consumer care executives, and
12% of respondents are managers.
57
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
58
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.5
LESS THAN 5 59 59
6 TO 10 36 36
ABOVE 10 5 5
Interpretation:
The above table indicates that
59% of the respondents belongs to the group of less than 5 years
experience.
36% of the respondents belongs to the group of 6 - 10 years
experience.
5% of the respondents belongs to the group of above 10 years
experience.
59
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.6
BELOW Rs.10,000 24 24
Rs.10,001 TO Rs.20,000 54 54
Rs.20,001 TO Rs.30,000 16 16
ABOVE Rs.30,000 6 6
Interpretation:
The above table indicates that
24% of the respondents belongs to the group of Below
Rs.10,000.
54% of the respondents belongs to the group of Rs.10,001 to
Rs.20,000.
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.7
GRADUATE 37 37
POST-GRADUATE 63 63
Interpretation:
The above table indicates that
37% of the respondents are Graduates, and
63% of the respondents are Post Graduates.
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A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.8
UP TO 2 5 5
3 TO 5 65 65
ABOVE 5 30 30
INTERPRETATION:
The above table reveals that
5% of the respondents belongs to the group of upto 2 members in
the family.
65% of the respondents belongs to the group of 3 – 5 members in
the family.
30% of the respondents belongs to the group of above 5
members in the family.
62
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.9
TABLE SHOWING RESPONDENT’S OPINION ABOUT SALARY
Man work to earn every employee is te organisation will expect a
corret pay to be paid for the job done by him. The reasonable pay for each
job which is performed in theorganisation. This scale of pay may help for
the job satisfaction to a certain extent.
PERCENTAGE
SALARY SATISFACTION RESPONDENTS
(%)
AGREE 61 61
DIS-AGREE 36 36
STRONGLY AGREE 3 3
INTERPRETATION:
63
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
64
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.10
TABLE SHOWING RESPONDENT’S OPINION ABOUT
PROMOTIONAL OPPORTUNITIES
PROMOTIONAL
PERCENTAGE
OPPORTUNITY RESPONDENTS
(%)
SATISFACTION
AGREE 60 60
DIS-AGREE 23 23
STRONGLY AGREE 6 6
STRONGLY DIS-AGREE 3 3
UNDECIDED 8 8
TOTAL 100 100
INTERPRETATION:
65
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
66
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.11
TABLE SHOWING RESPONDENT’S OPINION ABOUT
WORKING CONDITION
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 67 67
FAIR 22 22
EXCELLENT 9 9
UNDECIDED 2 2
INTERPRETATION:
67
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
68
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.12
TABLE SHOWING RESPONDENT’S OPINION ABOUT NATURE
OF JOB
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 63 63
FAIR 25 25
EXCELLENT 2 2
POOR 9 9
UNDECIDED 1 1
INTERPRETATION:
69
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
70
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.13
TABLE SHOWING RESPONDENT’S OPINION ABOUT
TRAINING OPPORTUNITIES
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 63 63
FAIR 26 26
EXCELLENT 6 6
POOR 2 2
UNDECIDED 3 3
100 100
TOTAL
INTERPRETATION:
71
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
72
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.14
TABLE SHOWING RESPONDENT’S OPINION ABOUT
RELATIONSHIP WITH MANAGEMENT
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 70 70
FAIR 13 13
EXCELLENT 11 11
POOR 3 3
UNDECIDED 3 3
INTERPRETATION:
73
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
74
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.15
TABLE SHOWING RESPONDENT’S OPINION ABOUT
RELATIONSHIP WITH CO-WORKERS
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 67 67
FAIR 13 13
EXCELLENT 17 17
POOR 3 3
INTERPRETATION:
75
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
76
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Table No – 4.16
TABLE SHOWING RESPONDENT’S OPINION ABOUT
SATISFACTION WITH OTHER FACILITIES
PERCENTAGE
OPINION RESPONDENTS
(%)
GOOD 71 71
FAIR 16 16
EXCELLENT 11 11
POOR 2 2
INTERPRETATION:
77
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
78
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
AGE HIGHLY MEDIUM LOW TOTAL
SATISFIED SATISFACTION SATISFACTION
TOTAL 23 54 23 100
INFERENCE:
From the above table, it reveals that the percentage of highly
satisfied employees is more among the age group of 31 – 45 ; the low
satisfied employees is more among the age group above 45 years.
And medium satisfied employees are below 30 years. Hence, it is
clear that 31 – 45 years group employees are more satisfied.
79
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
MARITAL
TOTAL
STATUS HIGHLY MEDIUM LOW
SATISFIED SATISFACTION SATISFACTION
17(22%) 42(55%) 17(23%) 76
MARRIED
6(25%) 12(50%) 6(25%) 24
UNMARRIED
23 54 23 100
TOTAL
INFERENCE:
The above table reveals that the percentage of highly satisfied
employees are more among the Unmarried persons than the Married
persons. Hence it is clear that the unmarried persons are highly
satisfied.
80
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
GENDER TOTAL
HIGHLY MEDIUM LOW
SATISFIED SATISFACTION SATISFACTION
INFERENCE:
81
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
EXPERIENCE HIGHLY MEDIUM LOW TOTAL
SATISFIED SATISFACTION SATISFACTION
LESS THAN 5
14(24%) 29(49%) 16(27%) 59
YEARS
6 TO 10
6(17%) 23(64%) 7(19%) 36
YEARS
ABOVE 10
3(60%) 2(40%) 0 5
YEAS
TOTAL 23 54 23 100
INFERENCE:
82
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
SALARY HIGHLY MEDIUM LOW TOTAL
SATISFIED SATISFACTION SATISFACTION
BELOW
3(12%) 16(67%) 5(21%) 24
Rs.10,000
Rs.10,001 TO
14(26%) 32(59%) 8(15%) 54
Rs.20,000
Rs.20,001 TO
3(19%) 3(19%) 10(62%) 16
Rs.30,000
ABOVE
3(50%) 3(50%) 0 6
Rs.30,000
TOTAL 23 54 23 100
INFERENCE:
83
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
EDUCATION HIGHLY MEDIUM LOW TOTAL
SATISFIED SATISFACTION SATISFACTION
GRADUATE 6(16%) 28(76%) 3(8%) 37
POST-
17(27%) 26(41%) 20(32%) 63
GRADUATE
TOTAL 23 54 23 100
INFERENCE:
The above table reveals that the highly satisfied employees are
more among the post-graduate employees than the graduate
employees.
84
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
NATURE OF
HIGHLY MEDIUM LOW TOTAL
JOB
SATISFIED SATISFACTION SATISFACTION
ACCOUNTANT 5(19%) 14(54%) 7(27%) 26
CASHER 9(43%) 7(33%) 5(24%) 21
CLERK 0 24(69%) 11(31%) 35
CONSUMER
CARE 0 6(100%) 0 6
EXECUTIVE
MANAGER 9(75%) 3(25%) 0 12
TOTAL 23 54 23 100
INFERENCE:
The above table reveals that the managers are highly satisfied
and the consumer care executives are come under medium
satisfaction.
85
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
LEVEL OF SATISFACTION
FAMILY SIZE HIGHLY MEDIUM LOW TOTAL
SATISFIED SATISFACTION SATISFACTION
UP TO 2 1(20%) 2(40%) 2(40%) 5
3 TO 5 15(23%) 40(62%) 10(15%) 65
ABOVE 5 7(24%) 12(40%) 11(36%) 30
TOTAL 23 54 23 100
INFERENCE:
86
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is less than the table value. The Null
hypothesis is accepted. Hence, there is no significant relationship
between age and level of satisfaction.
87
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
TOTAL 7.97
INFERENCE:
Since the calculated value is more than the table value. So the
Null hypothesis is not accepted. Hence, there is significant
relationship between gender and level of satisfaction.
88
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is more than the table value. So
the Null hypothesis is not accepted. Hence, there is significant
relationship between monthly income and level of satisfaction.
89
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is less than the table value. So
the Null hypothesis is accepted. Hence, there is no significant
relationship between experience and level of satisfaction.
90
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is less than the table value. So the
Null hypothesis is accepted. Hence, there is no significant relationship
between marital status and level of satisfaction.
91
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is more than the table value. So the
Null hypothesis is not accepted. Hence, there is significant
relationship between nature of job and level of satisfaction.
92
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is less than the table value. So the
Null hypothesis is accepted. Hence, there is no significant relationship
between family size and level of satisfaction.
93
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
INFERENCE:
Since the calculated value is more than the table value. So the
Null hypothesis is not accepted. Hence, there is significant
relationship between educational qualification and level of
satisfaction.
94
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Formula:
Result:
-100
r= = -0.02033
4918.475
INFERENCE:
The correlation shows the negative result, so the correlation between the
age and satisfaction level is have a negative correlation.
95
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
Formula:
Result:
-300
r= = -0.08249
3636.619
INFERENCE:
The correlation shows the negative result, so the correlation between the
family size and satisfaction level is have a negative correlation.
96
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
PERCENTAGE ANALYSIS
43% of the respondents are in the age group of 31-45
years.
97
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
98
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
TWO-WAY TABLE
of 31-45.
group.
employees.
99
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
100
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
101
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
CONCLUSION
From the study, the researcher has come to know that most of the
respondents have job satisfaction; the management has taken the best
efforts to maintain cordial relationship with the employees. Due to the
working conditions prevailing in this bank, job satisfaction of each
respondent seems to be the maximum.
From the study, the researcher has come to know that most of the
employees were satisfied with the welfare measures provided by
bank. The employees of SBI get more benefits compare to other
banks. The main problem of shortage of man power is less in the SBI
compare to other banks.
102
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
BIBLIOGRAPHY
BOOKS:
Web-Site :
www.sbi.com
103
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
2. Age :
4. Educational Qualification :
6. Family size :
7. Nature of job :
8. Monthly salary :
Kindly put tick ( ) mark in only answer from various alternatives given
below.
104
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
105
A STUDY ON JOB SATISFACTION AMONG THE SUKUMAR M.Com., M.Phil., PGDCA.,
EMPLOYEES OF STATE BANK OF INDIA IN COIMBATORE CITY COIMBATORE, TAMILNADU, INDIA
106