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  • Questionnaire (Triggers) : Name Age 18-24 25-32 33-40 41-50 51-65 65

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    Jamie Ross
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    The document contains a questionnaire about Airtel Money, an mobile money service in India. The questionnaire collects demographic information and asks questions about customer awareness, experiences, usage, and satisfaction with Airtel Money. Key areas covered include how customers first learned about and registered for the service, their initial experiences, how and where they load money onto their accounts, what features they use, if they are aware of associated charges and cashback offers, what they like and dislike about the service, if they would recommend it to others, and an overall customer satisfaction rating.

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    quest

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    Questionnaire

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    The document contains a questionnaire about Airtel Money, an mobile money service in India. The questionnaire collects demographic information and asks questions about customer awareness, experiences, usage, and satisfaction with Airtel Money. Key areas covered include how customers first learned about and registered for the service, their initial experiences, how and where they load money onto their accounts, what features they use, if they are aware of associated charges and cashback offers, what they like and dislike about the service, if they would recommend it to others, and an overall customer satisfaction rating.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    6 views3 pages

    Questionnaire (Triggers) : Name Age 18-24 25-32 33-40 41-50 51-65 65

    Uploaded by

    Jamie Ross
    The document contains a questionnaire about Airtel Money, an mobile money service in India. The questionnaire collects demographic information and asks questions about customer awareness, experiences, usage, and satisfaction with Airtel Money. Key areas covered include how customers first learned about and registered for the service, their initial experiences, how and where they load money onto their accounts, what features they use, if they are aware of associated charges and cashback offers, what they like and dislike about the service, if they would recommend it to others, and an overall customer satisfaction rating.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 3

    Questionnaire (Triggers)

    Demographics
    Name Age 18-24 25-32 33-40 41-50 51-65 >65

    Sex

    Male Education Matric

    Female

    10+2

    Graduate

    Post Graduate

    Phd

    Occupation Student Service Business Vocational Retailer/ARC Airtel employee

    Income slab <2 lacks 2-5 lakhs 5-10 lakhs >10 lakhs

    Questions
    1 How did you hear about airtel money? TV Comm Retailer Online Comm ARC Social Media SMS Print Media Website Friend Others

    2 How/Where did you register for airtel money? USSD Retailer ARC Website

    3 Initial Experience

    Ease of Interface Speed of Registration Speed of Activation

    4 Where did you get your 1st Cash In? Retailer ARC NetBanking

    5. Where do you get Cash In now? Same Retailer/ARC Different Retailer/ARC NetBanking

    6 For what purpose did you register with airtel money? Recharge Anywhere Anytime Prepaid Offers Postpaid/DTH Convenience Utility Offers Bank Transfers Others

    7 What Features (Use Cases) are you aware of? Recharge Self Movies Recharge Others Utility DTH Bank Transfers BroadBand Others

    8 Are you aware of charges associated with airtel money?

    9 Are you aware of cash back offers?

    10 What do you like most and least about airtel money? 11 Would you recommend it to friends and family? 12 Rating (1-5) 13 Are there any other services which airtel can provide? 14 VOC

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