Post Implementation Review (PIR) (only applicable for End Users) This survey is conducted by VADS IT Operation and

services to assess the level of satisfaction of its products and services rendered to all its customers. The results will be analyzed and further used in the continuous improvement activities in VADS IT Operation and Service to improve quality of the products and services delivered to its customers. The survey is divided into four parts. Part A Quality of System Availability Part B Quality of Response Time Part C Quality of Support and Consultancy Services Part D Overall satisfaction

Rating Guidelines: 1 Poor 2 Weak 3 Fair 4 Good 5 Very Good

System Name Unit/Section/Division Tel Email

VADS Service Manager

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PART A: QUALITY OF SYSTEM AVAILABILITY

Please mark the appropriate answer. (eg:-

or

) Rating

1Poor; 2Weak; 3Fair; 4Good; 5Very Good

1 2 3 4 5 6 7

Compliance of the product to the specified requirements Ease of use System Reliability: Data Accuracy System Reliability: Stability / Availability System Reliability: Security Keep up with technology Add value and cost effective

PART B: QUALITY OF RESPONSE TIME

Rating
1Poor; 2Weak; 3Fair; 4Good; 5Very Good
1 2 3 4 5

8 9 10

Available to be accessed anytime within TM Network Response time for report generating Response time for query data

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PART C: QUALITY OF SUPPORT & CONSULTANCY SERVICES

1Poor; 2Weak; 3Fair; 4Good; 5Very Good

1 2

Rating
3 4 5

11 12 13 14 15

Ease of contacting when reporting issues Handling of your complaints/request Ability of staff to resolve your issues in a timely manner Providing effective solutions to the problem Completeness of the services delivered

PART D: OVERALL SATISFACTION

Rating
1Poor; 2Weak; 3Fair; 4Good; 5Very Good
1 2 3 4 5

16

How satisfied are you with system

Percentage of VADS Service Manager usage daily:

Please tell us how we can improve our products and services:

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Thank you for your support!

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