The major objective of this survey is to find out the effects of Knowledge Management System in an organization and its

contribution to a Learning Organization. The information collected is only for research purpose and will be kept confidential. Key Directory: KM Knowledge Management ROI Return on Investment

Description of Rating Scales

Value
Strongly Agree Agree Disagree Strongly Disagree Dont know/Cant say(Dn/Cs)

Meaning Assigned
You are in agreement with the statement to a very high extent You believe that statement is true to some extent You believe that statement is not true to some extent You totally disagree with the statement You do not know about it or can not say

PART 1 Following are the statements that reflect the effects of Knowledge Management system in an organization. According to your opinion please PUT (O) symbol in front of the suitable option. 1. The KM system helps in fast and better decision making. Strongly Agree Disagree Strongly Agree Disagree 2. KM helps in enhanced productivity or service quality. Strongly Agree Disagree Strongly Agree Disagree 3. Implementing KM results in sharing best practices. Strongly Agree Disagree Agree 4. KM makes it easy to enter different market types. Strongly Agree Disagree Agree Disagree 5. Strongly Disagree Strongly Dn/Cs

Dn/Cs

Dn/Cs

Dn/Cs

KM helps in increased innovation by the employees. Strongly Agree Disagree Strongly Agree Disagree Application of KM system results in increased market share. Strongly Agree Disagree Strongly Agree Disagree

Dn/Cs

6.

Dn/Cs

7. KM increases the learning/adaptation capability of employees. Strongly Agree Disagree Strongly Agree Disagree 8. KM helps in better staff attraction/retention. Strongly Agree Disagree Agree Strongly Disagree

Dn/Cs

Dn/Cs

9. KM results in enhanced collaboration within the organization. Strongly Agree Disagree Strongly Agree Disagree 10. KM helps to address the communication gap in the organization. Strongly Agree Disagree Strongly Agree Disagree

Dn/Cs

Dn/Cs

11. KM helps in constant and continuous transformation of individual learning to organizational Learning and vice versa. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 12. KM results in increased delegation of authority and accountability to individuals. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 13. KM helps to achieve better ROI. Strongly Agree Agree Disagree Strongly Disagree Dn/Cs

PART 2 Following are the statements that reflect characteristics of any Learning Organization. According to your opinion please PUT (O) symbol in front of the option that best suit your organization. 1. Information is readily available on required topics from current publications to industry specific processes. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 2. Information regarding process description can be uploaded in organizations database. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 3. Personal best practices can be shared with other employees. Strongly Agree Disagree Strongly Agree Disagree Dn/Cs

4. Enabling hardware and software technologies are available to support learning rather than control it. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 5. There are well defined processes for creation, capture, and acquisition of knowledge. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 6. Useful knowledge can be easily shared and acted upon. Strongly Agree Disagree Strongly Agree Disagree Dn/Cs

7. A cohering and powerful vision of the organization is shared across the workforce to promote need for strategic thinking at all levels. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 8. There are enabling structures in terms of hierarchy and communication flows that facilitates learning. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 9. There are cohesive teams in organization which facilitates sharing of experiences and Information among employees. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 10. The organization provides incentives to motivate users to learn from experiences and use KM system. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree 11. The organization continuously strives for learning, unlearning and re-learning for its employees. Strongly Agree Disagree Strongly Dn/Cs Agree Disagree

Organization Name:
Department: Total No. of Employees:

Industry/Sector:
Designation:

Thank You for your time and thoughtful responses