Logistics Questionnaire

Nederland Distributieland Holland International Distribution Council Rntgenlaan 11 2719 DX ZOETERMEER P.O. Box 660 2700 AR ZOETERMEER The Netherlands T: +3179-343 8110 F: +3179-347 9217 info@hidc.nl www.hidc.nl

NDL/HIDC (2008)

NDL/HIDC: matchmaker for logistics in Europe NDL/HIDC (Holland International Distribution Council) acts as a matchmaker for logistics in Europe. We are a private, non-profit independent organization representing 400 companies in the Dutch logistics industry. All of our advisory services are: free of charge totally confidential without any obligation What we do: NDL/HIDC serves as the ideal matchmaker to find the right service provider for logistics in Europe. Based on independent research, NDL/HIDC advises industry, government, politicians, and the media on the economic importance of logistics and on the Netherlands as an attractive location. NDL/HIDC is a platform where representatives from the Dutch logistics industry meet to exchange knowledge and views about logistics and supply chain management. In short, NDL/HIDCs matchmaking process consists of three steps: 1. Advice on European supply chain structures and assistance in defining logistics requirements. 2. Neutral advice on logistics partner selection. 3. Fact-finding trip in the Netherlands to meet potential partners. 4. Assistance with every step now and in the future. All information provided in the NDL/HIDC Logistics Questionnaire remains confidential.

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Explanation of dimensions used in the questionnaire Guide to metric conversions Size: 1 inch 1 foot 1 yard 1 centimeter 1 centimeter 1 centimeter 1 meter 1 meter 1 meter Weight: 1 pound (lb) 1 ton 1 kilogram (kgs) Measure: 1 1 1 1 1 1 1 1 sq sq sq sq centimeter meter (m) inch foot inch foot centimeter meter (m) = = = = = = = = 0.155 sq inch 10.764 sq feet 6.452 sq centimeters 0.0929 sq meter 16.387 cubic centimeters 0.0283 cubic meters 0.061 cubic inch 35.311 cubic feet = 0.4536 kilograms (kgs) = 1000 kilograms = 2.205 pounds (lbs) = 2.54 centimeters = 30.88 centimeters = 91.44 centimeters = 0.3997 inch = 0.0328 foot = 0.0109 yard = 39.97 inch = 3.28 feet = 1.09 yard

cubic cubic cubic cubic

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1. Company information 1.a Company address Company name Address City Postal code State Country Telephone number Fax number Internet Address 1.b Organization group name Name 1.c Contact Person Surname First name Mr. / Mrs. / Ms. Job titles E-mail address Direct telephone number Mobile number Direct fax number 1.d Does your company want to remain anonymous?1 Yes No

1 When making a selection of logistics service providers, NDL/HIDC always checks if these companies are interested in the business and if they have space available. Generally, this is done on a confidential basis, without mentioning the name of your company.

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2. Project information What is your companys strategic intent for setting up or restructuring your European supply chain and what are your companys plans for the European market?

2.a

2.b

Your current business set-up in Europe Do you already sell your products in Europe? Yes Do you have a legal entity in Europe? Yes What are the characteristics of your European sales channel? (e.g. sales agents, stock keeping distributors, own sales force) What are the characteristics of your European clients? (e.g. OEM, distributor, retail organization, end-user) Under what conditions do you presently ship to your European customers? (e.g. F.O.B, Ex works, C.I.F, DDP, DDU) What are the production locations of your company? What are the current stocking locations of your company?

No No

How much growth do you foresee in the coming five years in your European business? (In terms of turnover and in terms of volumes) Which other relevant developments do you foresee in the near future that might impact your European supply chain? (e.g. new product launches, new markets, new production or sourcing locations, etc.)

2.c

Logistics partners Do you currently work with logistics service providers whose services you would like to use in Europe as well? If so, please state their names Are you already in contact with logistics service providers in the Netherlands or in other European countries? If so, please state their names

Yes

No

Yes

No

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2.d

Which of the following logistics services do you want to outsource to a logistics service provider? Ocean freight forwarding; Consolidation services (LCL) Yes No Ocean freight forwarding; Full container loads (FCL) Yes No Air freight forwarding Yes No Warehousing Yes No Cross docking Yes No Value adding logistics (e.g. labeling, packaging, etc.) Yes No Value adding services (e.g. order management, customer / Yes No financial services) Transportation of full loads Yes No Transportation of part loads Yes No Parcel distribution Yes No Returns management Yes No Other, (Please describe)

2.e

Can you give an indication of the time frame of the project?

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3. Product information 3.a Brief description of your products Please attach product list or pictures if possible

3.b

Product value Average price Price range

Euro Min.: Euro Max.: Euro

3.c

Number of SKUs2 (number of different items/articles produced by your company)

3.d

Can any of the goods be classified as hazardous? If so, please add Material Safety Data sheet (MSD-sheet)

Yes

No

3.e

Can any of the goods be classified as perishable? If so, please indicate the products average shelf life?

Yes

No

3.f

Product packing Please describe how your products are packed. (e.g. in carton boxes, in big bags, in drums, etc.) Please describe the different packing units. (e.g. x pieces per carton, y cartons per pallet) Average weight per carton Average volume per pallet Type of pallet kgs m Euro / Block / Other

3.g

What is the import duty rate on your product? If you do not know, please provide the UN code

3.h

Do you use bar-code identification on your products? If so, please give the type of bar-code used

Yes

No

2 SKU = Stock Keeping Unit. Each different item is stored at a different location in the warehouse. Example: t-shirts with different colors and sizes are stored and handled separately.

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For the following questions please make an estimation of the planned operation in Europe 4. Inbound transportation and receiving (from production to warehouse in The Netherlands) 4.a Number of inbound shipments per year Country and city of 20 40 origin Container Container 1. 2. 3. 4. LCL3 shipments

Air shipments

Other,

4.b

Average quantity per inbound shipment Are the products palletized at origin? Number of pallets Number of cartons Number of SKUs Average value Average weight Euro kgs Yes No Yes No

4.c

Is special handling equipment required? If so, please specify

If the quantity of your inbound shipment is not sufficient to fill a complete container, you may use LCL (Less than Container Load) shipments or groupage service 7

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5. Warehousing What % of the total annual volume is passing through the European warehouse? (Versus going directly from factory to client.)

5.a

5.b

Expected average on stock in the warehouse Average number of products Average number of SKUs Average product value Turnover rate of stock How much warehousing space do you need? Total warehousing space required Floor storage Pallet racking Shelf storage Bin Storage Other, Are there any special storage requirements (e.g. temperature controlled, high security, etc.) If so, please specify

Times per year

5.c

m m Pallet locations m m

5.d

Yes

No

5.e 5.f

Is bonded warehouse4 required? Opening hours warehouse Weekday service Weekend service Evening shift Night shift

Yes

No

Do not know

Yes Yes Yes Yes

No No No No

5.g

Are value adding activities required (e.g. assembly, packing, labeling, customization) If so, please specify

Yes

No

The storage of goods under the supervision of Dutch Customs 8

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6. Order handling 6.a Order quantities Average number of orders per month Average number of order lines per order What is the standard picking unit Average order size (in number of pallet/boxes or pieces)

Pallet / Box / Piece

6.b

In which way will the orders be received in the warehouse? Mail Telephone Fax E-mail Electronic Data Interchange (EDI) Yes Yes Yes Yes Yes Yes No No No No No No % % % % %

6.c

Are there seasonal influences in the order pattern If so, please specify

6.d

Do you expect to have rush orders If so, please specify

Yes

No

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7. Outbound transportation Number of outbound shipments per month (from warehouse in The Netherlands to customers) Average size per Percentage of Number of shipment Country and city of total shipments (in pallets, cartons or destination outbound per month kgs) 1. 2. 3. 4. % % % %

7.a

7.b 7.c

Normal delivery lead time (from order entry until delivery) Do you expect express shipments If so, please specify as percentage of total outbound volume Yes No

days

7.d

Type of delivery addresses Home address Retail address Whole sale/industry address Yes Yes Yes No No No Yes % of total % % % No

7.e

Do you have preference for a mode of transport? If so, please specify

7.f

Are transport related value adding activities required? Yes No If so, please specify (e.g. removal of old material, unpacking, installation)

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8. Additional information Are special administration/finance related value adding services required? Yes No If yes, specify the activities (e.g. fiscal representation, customer invoicing, inventory management, customer services, etc.)

8.a

8.b

Are special IT-related services required? Yes No If yes, specify (e.g. bar-code driven operation, tracking and tracing, real-time access to warehouse management system, etc.)

8.c

Is certification required? Yes No If yes, could you specify the processes which need to be certified and which certification is required (ISO 9000, GMP, TAPA, dangerous goods)?

8.d

Is office space required If so, please specify the required number of m

Yes

No

8.e

Is reverse logistics? Yes No If so, please specify the number of occurrences, and a description of the services

8.f

Do you prefer a specific geographic location in the Netherlands? Yes If so, please state the preference and the reason for this preference

No

8.g

Are there any additional remarks that might be helpful for understanding your specific logistics requirements?

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