36789 Industrial Blvd.

Houston, TX 77843 March 4, 2013

Ms. Joanna Logan 642 Liebert Street Denton, TX 76201

Mixer Return/Repair

Dear Ms Joanna Logan, I regret to inform you that your warranty has been voided and we will not be able to repair the mixer or give you a new one. The manual included with the mixer specifically stated that users should not allow food to get into the motor housing, as you did while waiting for your bread to rise. In addition, the manual, as well as the mixer itself, instructs users not to immerse the motor in water, as this may not only damage the mixer but cause serious harm to the user. Due to this, we cannot repair or replace your mixer. However, we are grateful for your patronage and would like to thank you by giving you a coupon for 35 percent off your purchase of a new mixer.

Sincerely,

Hunter Singleton Customer Service Manager

Enclosure: 35 percent off coupon

362 Crashman Street Denton, TX 76201 March 5, 2013

Mr. Johan Liebert 511 Kinderheim Street Denton, TX 76201

American Literary Review Nonfiction Contest Results

Mr. Johan Liebert: Thank you for taking part in the American Literary Review (ALR) Nonfiction Contest. This years contest had over 80 entries, of which only a few could be declared winners. The selection process was difficult, and many great entries were not able to make the final cut due to the small number of possible winners. While we appreciate your entry, we regret to inform you that your entry did not win the Nonfiction Contest. Yours was one of many excellent entries, and we thank you for entering. We encourage you to participate in the contest when it opens up again. Thank you for your entry, and we look forward to any of your future entries. Sincerely,

Hunter Singleton Nonfiction Contest Coordinator

To: Peter Gibbons, Michael Bolton, Samir Nagheenanajar Subject: Behavior towards customers with stupid questions Customer Service Representatives, I have received a number of complaints claiming that customer service representatives have been rude and insulting to customers with stupid questions. Customer service representatives need to be polite and professional to all customers at all times to encourage their continued patronage of our company. I understand that some customers questions may be legitimately ignorant, but please remember that it is important that we help these people as we would any other customer. Please refrain from any insulting comments or making jokes at the customers expense, and instead try to remain helpful to the customer. Youre all excellent customer service representatives, and I know you will be able to be more considerate of stupid questions starting now. Best, Hunter Singleton

Text Message
Re: Where R U? Hello Mr. Sears. Im running behind for our appointment due to traffic, but I will be there within half an hour. I apologize for any inconvenience I may have caused.