City Shopping Mall 4901 N. Kickapoo St., Shawnee, Kansas 72304 April 20, 2013 Mrs.

Rhonda Brister 500 W. University Blvd. Shawnee, Kansas 72304 Dear Mrs. Brister, Thank you for your interest in Dillards. We are happy you have chosen us for your kitchen needs. We received your $115.90 mail-in order from our catalogue of gourmet cookware. Unfortunately, we are not able to proceed with this request due to an over balance of $285.50 on your Dillards charge card. Dillards policy states that after 90 days purchases will not process. Until this amount has been paid in full, we will be unable to fulfill your current order. We understand you are a loyal customer, and have ordered from us in the past with no problems. If you feel your payment plan is not suitable anymore, we are willing to change it in order to accommodate your future payments. For further information regarding your Dillards account, please call customer service at (706) 345-5273. We look forward to processing your request after your payment has been paid, and sending you Dillards gourmet kitchen cookware.

Sincerely, Alexa Duby Dillards Customer Service Manager

Pee-Wee School Supply Co. P.O. Box 12 Anchorage, AK 99003 April 20, 2013 Tubby Hernandez Corner Discount Store 131 Main Street Bolivar, MO, 65890 Dear Mr. Hernandez, We received your letter regarding your dissatisfaction with the delivered school supplies. We apologize your pencils and crayons arrived in broken condition. You also made it clear that the customer service you received was very poor. Please know that Pee-Wee School Supply Co. does not accept poor customer service from our employees, and that we will handle this specific issue. Unfortunately, we are unable to issue you a refund or exchange for your damaged items. Because you chose parcel post instead of first class with insurance, Pee-Wee Supply Co. is not responsible. The signed sales agreement states only orders processed first class receive guaranteed insurance. Because you are valued customer, Pee-Wee School Supply Co. is issuing a 10 percent credit on your next purchase. This credit is a total of $59, and is to be used on anything within the catalogue. When ordering your next purchase, please call customer service, 555-888-9798, to receive the promo code for your $59 off. To make sure this incident does not happen again, please consider purchasing first class with insurance to insure that if anything goes wrong, you will receive a refund or your money back. Thank you for understanding, and we lo \ok forward to your future orders. Best Regards, Alexa Duby Retail Support Sales Manager