Operations mangement

Revenue Management

Service Marketing Concept Positioning

CRM

Customization

Positioning

Rate Strategy Rate Management

Differenciation

Service Delivery Concept

Service Operation Concept

Wheel of loyalty

Segmentation n

Research Layout Project Management

Planning Operation s

Service Blue Print Net Present Value

Financial Feasibility

Performance Objectives

Pay Back

Service Process

Contact System Internal Rate of Return

Financial Statement s Re-engineering

Improvement techniques

AOA diagram Design decision s

Kaizen Benchmark Deming wheel

6 sigma

entails consits of leads to