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    INCIDENTE/CHANGE ORDER 06 May 2013 - 12may 2013

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    Cristina Alexandra
    The document reports the number of incidents and issues resolved by an IT department between May 6-12, 2013. A total of 268 traffic alerts and 1245 account access issues were resolved. The majority of incidents were related to network equipment malfunctions, security issues, and server unavailability. Issues were addressed between 4pm-10pm each day.

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    INCIDENTE/CHANGE ORDER 06 May 2013 - 12may 2013

    Uploaded by

    Cristina Alexandra
    5 views1 page
    The document reports the number of incidents and issues resolved by an IT department between May 6-12, 2013. A total of 268 traffic alerts and 1245 account access issues were resolved. The majority of incidents were related to network equipment malfunctions, security issues, and server unavailability. Issues were addressed between 4pm-10pm each day.

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    The document reports the number of incidents and issues resolved by an IT department between May 6-12, 2013. A total of 268 traffic alerts and 1245 account access issues were resolved. The majority of incidents were related to network equipment malfunctions, security issues, and server unavailability. Issues were addressed between 4pm-10pm each day.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    5 views1 page

    INCIDENTE/CHANGE ORDER 06 May 2013 - 12may 2013

    Uploaded by

    Cristina Alexandra
    The document reports the number of incidents and issues resolved by an IT department between May 6-12, 2013. A total of 268 traffic alerts and 1245 account access issues were resolved. The majority of incidents were related to network equipment malfunctions, security issues, and server unavailability. Issues were addressed between 4pm-10pm each day.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    INCIDENTE/CHANGE ORDER 06 May 2013 - 12May 2013

    Incidents: Traffic alert TOTAL 268 Resolved between 4.pm-5 p.m Resolved between 5.01 pm-6 p.m Resolved between 6.01pm-7 p.m Resolved between 7.01pm-8 p.m Resolved between 8.01pm-9 p.m Resolved between 9.01pm-10 p.m Resolved after 10.01 p.m 2 Application: Network:Malf Equipments Malfunction/U unction/Unavai (components, navailable/late lable workstations) ncy 26 128 103 Incident Conditioning 1 Incident security IT Unavailability Agent 5 Unavailability Server 1 VoIP phone incident Power supply incident 1

    Desktop Polycom videoconferenci Support ng incident Intervention

    13

    TOTAL Accounts access application 1245 Resolved between 4.pm-5 p.m Resolved between 5.01 pm-6 p.m Resolved between 6.01pm-7 p.m Resolved between 7.01pm-8 p.m Resolved between 8.01pm-9 p.m Resolved between 9.01pm-10 p.m Resolved after 10.01 p.m 787

    Accounts Data network access system services 37 8

    VOIP Services 1

    HARDWARE 97

    Software 44

    Supplies 85

    Allow network access 30

    Operational Support IT applications 93

    video conferencing services

    Exceptions to Operating system specific IT services policies 8 8

    work scheduled 5

    management employees 26

    Interventions production environments 6

    Delegation approved in Service Manager 1

    "My TNT" Request for Acces Commercial CR data account visit request in processing aplication HDC implemented 6 3

    46

    15

    10

    21

    16

    12

    1 1 1

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