Effective Listening

Time spent for each category of Communication 63% -listening to one another 4%- reading 11%-writing 22%-speaking

Listening is a communication skill and a process that includes attending, perceiving, interpreting, assessing and responding

Listening means:Look, Identify, Set-up, Tune in, Examine, Note

The Power of Listening -Listening creates us, makes us unfold, and expands us -Listening helps us to know people -Not listening is boredom -Listening helps to develop positive decisions and changes -A gift to people experiencing homelessness

Process of Listening *The *The *The *The *The Sensing/Selecting Stage Interpreting Stage Evaluating Stage Responding Stage Memory Stage

Advantages of Listening *Breaks up barriers between people *Understanding each other better *Minimizes the losses of potential revenues *Prevents miscommunication of objectives and priorities among people *Prevents loss of time

Why are managers inherently Poor Listeners? *Listening training is unavailable *Thought speed is more than speaking speed -speaking at 125 words per minute, and understanding 400 words per minute *We are inefficient listeners-we often comprehend and retain only one fourth of what we hear- have to be more than 25% efficient

Poor Listening Habits *Listening but not hearing *Interrupting *Hearing what is expected *Feeling defensive *Listening for a point of disagreement

*Call the subject matter uninteresting *Criticize the delivery or appearance of the speaker

Common Myths about Listening 1.Listening comes naturallyTruth-requires conscious effort 2. Facts and figures are received straight Truth- do not hear the rest of the information

3.Do not interrupt-Truthinterrupt if the message is not clear 4. Paraphrasing what you hearTruth-the key information can be repeated, but do not rephrase all her/his comments

Styles of Poor Listening *The Faker *The Dependent Listener *The Interrupter *The Self-Conscious Listener *The Intellectual Listener *The Judge and jury Listener

Barriers to Effective Listening *Content:knowing too much *Speaker:attitudes *Medium:distance&situation *Distractions:extraneous stimuli *Mindset:personal biases *Language:ambiguity *Listening Speed:rate ofspeaking *Feedback:inappropriate comments

Thank You