Email Etiquette

Here are some steps that can help you while writing a business email.

DOs

DON`Ts

Make certain that you are writing the email to the right person. Plan out as to what you wish to achieve through your email; its objectives. Get all the contents, facts and figures at one place before you start writing your email. Send a prompt reply; that is the very reason you are using email. Use proper grammar, spellings and punctuation. Use proper layout or format. Use active voice, avoid using passive voice. In case you are sending an email reply, reply to all the points raised by the other person. Add anything that you want the other person to tell you and do for you Give a short and yet, meaningful subject title.

Do not write very long emails Do not use all capital letters in your email Do not use abbreviations (unless they are absolutely universally understood) or emotions. Do not use slang in your use of language. Do not use email for confidential matters or matters of secret nature. Do not use lengthy or long winding sentences. Use short sentences (maximum 15 to 20 words in a sentence) Do not forward chain emails. Do not forward the jokes all over the place. Do not forward virus hoaxes. Never reply to spam. It may be dangerous security wise. When unhappy with an email or email reply from others, do not use a number of exclamations or question marks in your reply email to tell the recipient so. If you are annoyed with a colleague or client, do not send a curt, cold or rude email. Do not point out spelling errors and grammatical mistakes to senders of emails to you. Do you ever get into arguments in emails and send copies of the verbal match to everyone? If you do, stop it. Do not give email ids of other persons to anyone without taking their permission.