Date: 23 Nov 2007

Storage Charges for shipments held in Bond at DHL facility in Delhi & Bangalore
Dear Customer, As per industry norms, a shipment which is not cleared for more than 3 days is stored under Bond in AAI or EICI warehouse and attracts a storage charge. DHL Express uses its own warehousing facility in Delhi and Bangalore, for storing shipments under Bond. In line with industry norms, when a shipment is held under Bond for more than 3 days at a DHL facility, a storage charge will now be applicable. Please note, that the charge is levied by DHL Express. For the first 3 days, (including the day of shipment landing) DHL Express will be storing the shipments in a secure facility - free of charge. Also, to ensure that you have complete control & view of the storage charge levied, if any, it will show on your duty invoice under the head Storage Charge. Summary of Charges Storage Charges will be applicable on a per Kg / per Day basis as under:

No. of days in bond Less than 3 days Greater than 3 days Minimum charges Service Tax as applicable

Charges per day per kg Nill Rs. 2.33 per kg Rs. 40

This charge will be applicable only in Bangalore and Delhi, where DHL is the custodian, and will come into effect from 1st December 2007. We value your business and are constantly looking at new ways to serve you better. If you have any questions regarding this communication, please feel free to call our 24x7 Customer Service Helplines 1 800 111 345 or 30 300 345. Yours truly,

Chandrashekhar Pitre Head - Marketing DHL Express (India) Pvt. Ltd.

DHL Express (India) Pvt. Ltd. 8th Floor, Dheeraj Arma A K Marg, Bandra (E) Mumbai 400 051. 24x7 Helplines : 30 300 345 & 1 800 111 345 Fax : +91 (022) 2647 1891 / 1900 e-mail : info.india@dhl.com www.dhl.co.in

DHL 24x7 Helplines

Private landlines & mobile phones

30 300 345
MTNL/BSNL networks

1 800 111 345

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