MAASAI MARA UNIVERSITY UNIVERSITY EXAMINATIONS 2012/2013 END OF SEMESTER EXAMINATIONS SCHOOL OF BUSINESS AND ECONOMICS BACHELORS IN BUSINESS

MANAGEMENT

COURSE CODE COURSE TITLE TIME DATE INTERNAL EXAMINER :

: BBM 203 : HUMAN RESOURCE MANAGEMENT : 3 Hours : .................................

Instructions
1. 2. 3. 4. Answer Question 1 and any other Three Questions. Question 1 carries a total of 25 marks. All other questions carry a total of 15 marks each. Put your answers in the Examination booklet provided Write neatly and legibly.

QUESTION 1:

a) Describe the process of counseling.

(14 marks)

b) You have been hired as a Human Resource Manager; your first assignment is to take reasonable steps to avoid compulsory redundancies. Give five alternatives you would consider. (5 marks)

c) Explain three types of promotion methods used in organizations

(6 marks)

QUESTION 2: a) You have been asked to step in at the Amazing Cakes Company to help the management unearth the causes of high employee turnover. You have discovered that the company does not conduct induction programmes. Explain to the management five points on the importance of induction so that they can incorporate the human resource management function in the company. (10 marks)

b) Explain five factors that affect Human Resource Planning.

(5 marks)

QUESTION 3: a) Describe five external sources of recruitment solicited from outside the organization (10marks) b) Give three similarities and two differences between human resource management and Personnel Management (5 marks)

QUESTION 4: a) You have been employed as a Human Resource Manager in a large marketing firm. The firm has been making losses due to low sales. Research has revealed the problem to be that the sales representatives are not properly compensated. Explain five points you can give as advice to the management on the importance of compensation to employees (10 marks)

b) (i)

What is retirement?

(1 mark)

(ii)

Describe two psychological challenges faced by retirees

(4marks)

QUESTION 5: a) As a Human Resource consultant, you have been approached by a large manufacturing company that has been experiencing losses as a result of repairs due to damages within the organization. The Chief Executive Officer has asked you to advise him on what he can do to ensure that the safety rules are effective. Explain six points. (12marks)

b) Define the following terms (i) (ii) (iii) Training Development Selection (1mark) (1mark) (1 mark)