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Team!CHAAP! !!
Clara!Johnson!!!!!Heather!Elliot! Adam!Carlson!!!!!Anna!Travers! Paul!Naxer! ! LI805XI!!Management!and!Information!Organizations! Fall!2012!

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10/30/2012!

CHAAPSVILLE! PUBLIC!STRATEGIC! LIBRARY! PLAN!

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Table&of&Contents&
Title!Page.....................................................................................................................................................................................!1! Table!of!Contents!........................................................................................................................................................................!2! Executive!Summary!.....................................................................................................................................................................!3! Organizational!Profile!.................................................................................................................................................................!4! Overview!.................................................................................................................................................................................!4! The!Organization!.....................................................................................................................................................................!5! Guiding!Values!........................................................................................................................................................................!6! Mission!....................................................................................................................................................................................!7! Preparation!and!Planning!...........................................................................................................................................................!8! Library!Management!Team!.....................................................................................................................................................!8! Planning!Factors!......................................................................................................................................................................!9! Current!Reality!..........................................................................................................................................................................!10! Environmental!Scan!..............................................................................................................................................................!10! SWOT!Analysis! .......................................................................................................................................................................!11! Organizational!Performance!.................................................................................................................................................!11! New!Priorities! ............................................................................................................................................................................!14! Strategic!Profile!.....................................................................................................................................................................!14! Future!Vision!.........................................................................................................................................................................!14! Action!Plan!............................................................................................................................................................................!15! Performance!Management!...................................................................................................................................................!20! Contingencies!........................................................................................................................................................................!22! Concluding!Remarks! ..............................................................................................................................................................!22! Appendix!...................................................................................................................................................................................!23! Team!Narrative!.....................................................................................................................................................................!24! Team!Meeting!Minutes!.........................................................................................................................................................!26! The!Community!of!Chaapsville!.............................................................................................................................................!33! References!............................................................................................................................................................................!35! ! ! !

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Executive&Summary&
! The!Chaapsville!Public!Library!(CPL)!provides!services!to!a!growing!community!with!a!relatively!healthy!economy,! despite!an!ongoing!recovery!from!the!recent!economic!recession.!The!CPL!recently!upgraded!its!facility,!moving!into!a! larger!building!shared!with!the!city!hall.!This!move!has!given!the!library!an!improved!proximity!to!other!community!centers! such!as!a!retirement!community,!schools,!and!the!city!center.!The!Chaapsville!community!is!experiencing!a!diverse!and! constantly!changing!period,!as!more!and!more!young!people!move!to!the!area!or!begin!families.!The!staff!environment!at! CPL!is!in!a!state!of!flux!as!well,!with!a!range!of!approaches!to!technology,!innovation,!and!traditional!library!roles.!In!this! potentially!divisive!environment,!one!of!the!chief!concerns!of!the!CPL!is!to!bring!the!community!and!library!together.!CPL! aspires!to!be!a!community!center!with!a!balance!of!innovative!and!traditional!services.!To!do!this,!the!CPL!management! team!recognizes!the!need!to!create!an!extremely!positive!image!and!a!reputation!for!activity!in!the!community.! ! ! ! Toward!this!vision,!the!following!strategic!plan!focuses! on!two!broad!goals:!to!become!a!better!community!center,!and! to!be!a!part!of!communal!growth. The!objectives!proposed!in! service!of!these!goals!revolve!around!the!recognition!that!the! librarys!services!and!role!extend!beyond!the!physical!building.!It! is!proposed!that!the!CPL!create!a!better!physical!community! space!through!the!creation!of!a!library!coffee!shop!and!reading! room,!as!well!as!a!better!virtual!space!through!the!migration!to! a!more!user_friendly!integrated!library!system.!Likewise,!in! order!to!facilitate!communal!growth,!it!is!proposed!that!more! links!between!the!community!and!the!library!be!forged,!through! library!programming!that!encourages!spreading!the!knowledge! and!expertise!of!community!members,!and!through!a! technology!petting!zoo!to!provide!exposure!to!new! technologies!that!may!be!able!to!be!used!in!service!of!the!! ! Construction*on*library*entrance! ! !!!!!!!!!!!community!beyond!the!library.! ! ! CPL!plans!to!implement!these!strategic!initiatives!over!the!next!three!years.!In!addition,!the!CPL!management! team!recognizes!the!need!for!ongoing!evaluation!of!these!steps!and!ongoing!community!input!for!future!initiatives.!Getting! the!community!involved!in!steering!their!library!should!be!a!major!effort!toward!the!realization!of!the!CPL!vision!for!a! dynamic!community!center.! ! !

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Organizational&Profile&
Overview'
! The!Chaapsville!Public!Library!began!as!a!dedicated!shelf!of!books!at!the!local!drugstore!in!1940.!As!the!collection! grew!and!interest!the!in!the!library!increased,!it!was!soon!moved!to!a!rented!house.!By!1971,!the!City!of!Chaapsville!elected! to!support!the!Library!and!it!was!moved!to!the!basement!of!a!historic!building!which!also!served!as!City!Hall.!! ! ! The!local!Friends!of!the!Library!group!was! formed!in!1977!and!began!fund_raising!which,!combined! with!matching!Library!Services!and!Construction!Act! (LSCA)!funds,!built!a!3,000!square!foot!building!in!1984.! ! In!December!2006,!the!Chaapsville!Public!Library!&!City! Hall!was!opened,!funded!primarily!through!Urban! Renewal!funds!and!sales!of!city_owned!properties.!The! new!Library!features!14,000!square!feet!of!space!with! more!desks,!Internet!PCs,!shelves!and!library!materials.!A! prominent!gas!fireplace!is!surrounded!by!comfortable! seating!in!the!newspaper!and!magazine!area.!! ! ! The!last!ten!years!has!seen!the!creation!of!a!new! library!and!the!biggest!expansion!of!library!service!in! Chaapsvilles!history.!These!tumultuous!economic!times! have!created!ripples!throughout!the!city!government!and!its!funding!abilities.!As!the!community!has!come!to!rely!on!the! library!now!more!than!ever!it!has!come!to!the!attention!of!the!staff!that!a!strategic!plan!is!necessary.!!In!order!to!ensure! that!the!library!is!able!to!meet!the!standards!of!its!mission!and!goals!for!the!next!three!years!this!living!document!was! created!with!context,!measurement!and!contingency!in!mind.!By!understanding!the!world!in!and!around!the!library,! measuring!our!efforts!to!qualify!our!work!and!having!alternate!plans!in!case!of!change!we!will!ensure!the!libraries! continued!existence!and!fruition.!! ! !

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The'Organization'
The*Chaapsville*Public*Library*Leadership*Hierarchy*

Library!Director!

Library!Board!of! Directors!

Friends!of!the! Library!

Technical!Services! Supervisor!

Public!Sevices! Supervisor!

Downtown!Branch! Manager!

Regional!Branch! Manager!

Cataloging/ Acquisiions! Librarian!III!

Outreach!Services/! Children/Young! Adult!

Shelving/Cataloging!! Librarian!II's!

On_call!Librarian!I's!

! !!!!!!!!!!!!!!!!The!Chaapsville!public!library!is!lead!by!the!Library!Director.!The!library!director!is!the!public!face!of!the!library,!a! member!of!the!Library!Board!of!Directors!and!the!liaison!with!the!nonprofit!Friends!of!the!Library.!Below!this!the!hierarchy! levels!out!to!the!Library!Managers!and!Department!Supervisors.!This!flattening!of!the!hierarchy!allows!the!Director,! Managers!and!Department!Supervisors!to!work!more!closely!on!teams!and!to!simplify!the!reporting!structure.!Department! Supervisors!are!housed!at!the!Downtown!Branch.!Their!professional!and!paraprofessional!subordinates!are!distributed! between!the!Downtown!Branch!and!Regional!Branch,!some!working!between!sites!as!needed.! ! ! The!formula!for!calculating!FTE!per!position!is!based!on!having!1!FTE!per!every!two!thousand!in!population.! Chaapsville!has!a!population!of!approximately!18,000!residents!per!the!last!census.!Given!the!variety!of!tasks!set!before!the! library!and!limited!number!of!personnel!available,!the!Branch!Managers!and!Department!Supervisors!actively!contribute!to! their!departmental!responsibilities!as!well!as!managerial!duties.!On_call!librarians!work!on!site!and!activity!on!an!as!needed! basis.!! ! ! The!organization!has!a!semi_formal!ontology!that!has!evolved!from!the!libraries!roots!in!a!small!town!and!civic! entity.!As!many!rural!populations!are!also!conservative!in!their!political!leanings,!Chaapsville's!residence!are!no!exception.! This!political!bent!has!influenced!the!way!in!which!the!city!government!has!run!for!much!of!its!history.!As!the!population! has!become!more!urbanized!and!educated,!the!level!to!which!this!formality!has!been!adhered!to!have!lessened.!New,! young!librarians!and!patrons!have!created!a!more!casual!environment!in!the!library.!
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Full*Time*Equivalency*per*Position* Position! Library!Director! !!!!!Downtown!Branch!Manager! !!!!!Regional!Branch!Manager! !!!!!Technical!Services!Supervisor! !!!!!!!!!!Cataloging/Acquisitions!! !!!!!!!!!!Librarian!III! !!!!!!!!!!Shelving/Cataloging!! !!!!!!!!!!Librarian!II! !!!!!Public!Services!Supervisor! !!!Outreach!Services/! !!!!!!!!!!Children/Young!Adult!! !!!!!!!!!!Librarian!III! !!!!!!!!!!On_call!Librarian!I! Total!FTE:! 1.0! 1.0!! 1.0! 1.0! 1.0! 1.0! 1.0! 1.0! FTE! Duties!and!Responsibilities! Leadership,!representation!and!direction!of!library! system!and!staff.! Management!of!branch,!assists!in!reference!and! as!needed! Management!of!branch,!assists!in!reference!and! as!needed! Department!supervisor,!circulation!lead! Cataloging!and!collection!development! Two!part!time!Librarian!II!shelving!and!cataloging! assistants! Department!supervisor,!Reference!lead! Circulation,!reference,!and!acquisitions!for!title! services! Three!on!call!librarians! !

0.5! 8.5!FTE,!7!Full! time,!5!Part! time!

! ! While!professional!attire!is!still!donned,!casual!Fridays!are!well!looked!forward!to!by!staff.!Formal!titles!are!only! used!during!public!events!and!during!city!meetings,!although!many!patrons!refer!to!the!librarians!as!Mr.!and!Mrs.,!as!the! staff!is!a!mix!of!young!and!old,!the!level!of!formality!varies!between!members!depending!on!comfort!level.!!

Guiding'Values'
! The!Chaapsville!Public!Library!does!not!currently!have!an!official!statement!of!values!to!guide!the!activities!of!staff,! the!expectations!of!users,!and!the!strategic!planning!process!undertaken!here.!The!library!strategic!plan!management!team! and!the!library!board!of!directors!find!the!establishment!of!the!unspoken!values!of!this!organization!as!a!written,!public! statement!to!be!important!and!necessary!for!the!integrity!of!day!to!day!library!activities.!In!addition,!an!established!value! statement!will!provide!consistency!and!inspiration!to!the!strategic!planning!process.!The!library!strategic!plan!management! team!has!created!the!following!statement!of!values,!which!the!library!board!of!directors!voted!to!adopt!at!the!outset!of!this! strategic!planning!session.! ! Chaapsville!Public!Library!Value!Statement!endorses:! ! 1. 2. 3. 4. 5. 6. Equitable!service!and!access!to!resources! Fostering!a!variety!of!viewpoints!and!the!exercise!of!intellectual!freedom! Excellence!and!innovation!in!public!services!and!programming! Provision!of!a!welcoming,!safe,!and!healthy!environment!for!staff!and!users! Working!collaboratively!with!staff!and!community! Minimizing!barriers!to!information!use! !

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Mission'
! Since!the!CPL!adopted!a!mission!statement!in!the!1980s,!the!official!mission!has!remained!unchanged,!despite! changes!in!policy,!funding,!society,!etc.!That!legacy!mission!statement!reads:! ! ! "The!Chaapsville!Public!Library!seeks!to!provide!access!to!informational,!educational,!and!recreational!materials!in! a!variety!of!formats,!viewpoints!and!opportunities!for!lifelong!learning.! ! ! While!this!statement!is!still!true!of!the!CPL!of!today,!the!strategic!plan!management!team!feels!that!it!is! inadequate!in!conveying!the!many!aspects!of!our!mission!as!we!go!forward.!Deciding!that!it!would!be!appropriate!to! describe!the!new!mission!of!the!CPL!prior!to!beginning!strategic!management!planning,!the!management!team!formulated! the!following!mission!statement,!which!was!voted!into!being!by!the!library!board!of!directors.!This!mission!statement! provides!the!ends!to!which!all!aspects!of!the!strategic!plan!must!be!in!service.! Chaapsville!Public!Library!Mission! ! ! The!Chaapsville!Public!Library!strives!to!be!an!essential!community!center!for!lifelong!learning!and! collaboration.!We!will!constantly!seek!to!better!meet!the!educational,!recreational,!and!cultural!needs!of!all!users! through!exceptional!physical!and!digital!collections,!professional!services,!and!innovative!programming,!while!honoring! the!value!of!traditional!library!practices.!We!are!committed!to!providing!opportunities!for!personal!and!communal! growth,!and!to!connecting!our!community!to!the!global!information!network.!By!providing!free!and!equitable!access!to! materials!and!resources,!the!library!encourages!and!supports!an!informed!citizenry.!The!library!will!provide!excellent! customer!service!through!skilled!and!courteous!staff!and!the!effective!and!efficient!use!of!resources!to!respond!to! community!needs.! ! !

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Preparation&and&Planning&
Library'Management'Team'
! Each!member!of!the!Strategic!Planning!Team!is!a!valuable!part!of!our!librarys!activities.!This!diversity!of!position! and!knowledge!will!help!the!projects!undertaken!by!the!library!to!be!as!successful!as!possible.!As!goals!for!new!technology! and!adult!programming!are!underway,!the!technical!services,!public!services,!and!reference!librarians!all!have!important! perspectives!to!offer!in!the!strategic!planning!process.!These!employees!were!chosen!for!their!strong!connection!to!patrons! and!firsthand!knowledge!of!happenings!in!the!surrounding!community.!! ! ! The!library!director!as!well!as!the!circulation!supervisor!will!keep!in!close!contact!with!librarians,!and!be!sure!to! participate!in!yearly!plan!revision!meetings.!Monthly!meetings!on!goals!and!objectives!are!also!scheduled.!! ! ! Other!important!roles!in!the!community!include!library!board!directors,!Friends!of!the!Library!members,!and! volunteer!coordinators.!All!represent!support!and!continued!service!to!the!library,!thus!are!encouraged!to!attend!progress! meetings!and!give!library!staff!additional!suggestions.! ! ! Strategic*Planning*Team* ! ! Anna!Travers! Paul!Naxer! ! Adam!Carlson! ! Circulaion! Technical!Services! Library!Director! ! Supervisor! Librarian! ! ! ! Clara!Johnson! ! Heather!Elliot!Public! Reference!and!Adult! ! Services!Librarian! Services!Librarian! ! ! ! Other!Roles:! ! Library!Board!of!Directors! Friends!of!the!Library! Volunteer!Coordinators! !

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Planning'Factors'
Limiting'Factors:' Limited!Funds:!The!library!retains!a!small!amount!of!donations!throughout!the!year!and!has!seen!an!increase!in! use.!However,!further!support!from!the!community!is!needed!to!begin!implementing!new!programs!and!projects.! Recent!Staff!Changes:!Time!must!be!taken!to!train!new!staff!as!well!as!connect!current!staff!to!new!environment! and!policies! Change!in!Physical!Space:!Establishment!of!the!new!common!area!will!require!staff!and!patrons!to!adjust!activities! done!at!the!library! Time:!The!team!continues!with!the!mindset!that!goals!may!not!be!met!in!the!time!allotted.!This!is!the!first!strategic! plan!created!for!the!library,!therefore!a!more!accurate!timeline!may!be!reconstructed!in!the!future.! ! Positive'Factors:' Growth!of!library!staff,!diversity!of!experience:!staff!of!the!library!come!from!many!different!areas!and!have!a! variety!of!ages.!The!range!of!experience!for!each!member!will!add!new!perspectives!to!plans!and!projects.! Stability!of!Guiding!Values!and!Mission:!The!new!mission!statement!and!values!provides!planning!teams!an! important!source!to!look!to!in!times!of!change.! Larger!library!space!will!facilitate!success!of!goals!in!a!more!easily!maneuverable!environment.! Growth!of!population!can!foster!a!greater!potential!for!library!connection!to!the!community.! ! !

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Current&Reality&
Environmental'Scan'
Economic'Trends' ! The!Chaapsville!community!is!a!relatively!prosperous!one.!But!the!recent!economic!recession!has!still!had!a! profound!effect!on!the!city!and,!as!a!result,!the!library.!The!CPL!has!been!in!a!5!year!budget!freeze,!meaning!that!the! library!has!neither!lost!or!gained!any!changes!to!its!financial!budget!during!this!time.!While!the!population!and!use!of!CPL! has!increased!throughout!this!time!period,!unfortunately,!tax!revenues!in!the!city!have!not.!This!has!produced!an! environment!in!which!the!library!strains!to!maintain!the!same!levels!of!service!to!an!increasing!demand!from!the!public.!! ! ! One!reason!for!the!cities!funding!problems!is!that!Chaapsville!is!primarily!a!residential,!suburban,!community.!With! relatively!little!in!the!way!of!industrial!and!commercial!participation!in!its!economic!tax!base,!Chaapsville,!like!many! American!communities,!has!suffered!under!falling!tax!revenues!as!a!result!of!falling!house!values.!! ! ! However,!there!are!reasons!to!be!optimistic.!The!overall!economy!is!slowly!improving.!In!addition,!while!other! public!services!and!libraries!have!lost!jobs!in!the!public!sector,!CPL!has,!to!this!point,!avoided!anyone!being!let!go!or!losing! hours.!! Government'Trends' ! There!are!reasons!to!be!optimistic!about!the!cities!support!of!the!library!as!well.!A!new!city!manager!has!recently! been!hired!that!has!expressed!his!strong!support!and!interest!in!the!library!as!a!key!city!service.!! Community'Trends' ! While!this!support!from!officials!is!greatly!needed!there!are!chances!that!the!community!as!a!whole!may!not! support!the!library!as!much!in!the!future.!Future!taxes!and!elected!representatives!may!not!be!as!pro!library.!! It!should!be!noted!that!while!it!is!out!of!the!libraries!control!to!decide!elections,!the!public!perception!of!CPL!is,!partly,! within!its!control.!The!Chaapsville!community!is!a!community!that!has!seen!deep!and!divisive!changes!in!the!last!few! decades.!Historically,!Chaapsville!was!primarily!a!small,!rural,!and!agricultural!community.!As!the!population!has!swelled!in! the!metropolitan!area,!Chaapsvilles!new!residents!are!primarily!young,!suburban!families!that!commute!to!the!city.!These! new!residents!do!not!always!have!the!same!sense!of!what!the!Chaapsville!community!is,!or!should!be,!as!the!older! residents.!! Technology'Trends' ! One!area!in!which!this!split!between!a!old!and!new!Chaapsville!is!prevalent!is!in!technology!use.!New!residents! are!relatively!young!and!prosperous!and!have!a!high!degree!of!interest!in!technology!use!such!as!smartphones,!web!2.0,! cloud!computing,!and!tablet!computers.!Meanwhile,!the!older!community!residents!express!either!less!interest!in! technology!or!express!interests!in!older!technologies!like!desktop!computers!and!!access.!! ! Other'Trends' ! Two!other!trends!of!note!for!the!library!to!consider!are!educational!trends!and!population!trends.!The!City!of! Chaapsville!is!known!for!its!high!performing!schools!and!this!is!one!reason!new!residents!have!been!drawn!to!the!city.!High! expectations!will!be!placed!on!librarians!to!help!continue!these!benchmarks.!While!the!cities!population!is!not!expected!to! increase!as!dramatically!as!it!has!the!last!couple!of!decades,!growth!is!expected.!! !
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! Again,!many!of!these!trends!are!out!of!the!libraries!control.!But!one!thing!the!library!will!not!want!to!become!is!an! institution!that!further!divides!the!community.!If!the!CPL!is!seen!to!take!sides!in!catering!its!services!more!toward!one!part! of!the!community,!old!or!new!it!will!not!be!moving!toward!its!overall!mission!of!being!a!community!center!for!lifelong! learning!and!collaboration.!Care!must!be!taken!in!being!aware!of!these!trends!and!attempting!to!help!in!creating!solutions! to!the!communities!various!divisions!and!difficulties.! !

SWOT'Analysis'
Strengths! _!Supportive!local!government! _!Growing!population/tax!base;!reliable!and!adequate!funding!for!current!functions! _!Location/Proximity!to!schools,!retirement!center!and!city!center! _!New,!large!building! _!Increasingly!enthusiastic!and!innovative!staff! ! Weaknesses! _!Lack!of!community!awareness/branding!of!library! _!Lack!of!precedent!for!this!size!of!library/size!of!served!population!and!programs;!in!new!territory! ! Opportunities! _!Proximity!to!schools!and!retirement!center!create!opportunity!for!programs!targeted!at!youth!and!elderly.! _!Anticipated!continued!growth!in!population/funding!creates!opportunity!to!expand!programming,!technology!focus,! and/or!staff!for!teaching!classes,!etc.! Threats! _!Risk!of!investing!in!new!technologies!in!changing!environment! _!Uncertainty!of!continued!growth!in!funding! _!Blowback!from!certain!community!sectors!for!increased!programming/spending.! _!Passage!of!levy,!funding!from!city/county! !

Organizational'Performance'
! To!date,!the!Chaapsville!Public!Library!has!not!created!any!formal!type!of!planning!for!the!near!future.!In!order!to! better!integrate!the!librarys!goals!and!mission!into!a!clear!picture!of!service,!the!library!has!decided!to!create!a!strategic! plan.!This!living!document!is!intended!to!build!upon!past!successes!and!failures!from!previous!projects!and!programs.! ! !!!!!! Currently!there!are!a!limited!number!of!planning!based!activities!at!Chaapsville!Public!Library.!The!city!requires! that!all!departments!submit!a!yearly!incremental!line_item!budget.!Having!no!choice!in!budgeting!systems!the!library!has! fallen!in!lock_step!with!the!overall!city!budget.!Individual!library!programs!have!only!recently!seen!increases!to!their! funding.!Children's!Services!is!a!prime!example;!by!accommodating!a!dedicated!librarian!to!service!the!growing!number!of! young!families!living!in!the!area,!the!library!is!better!able!to!fulfill!its!mission!of!becoming!a!community!center!for!lifelong! learning.! ! !!!!!! Other!planning!activities!have!centered!around!individual!projects!and!have!occurred!on!a!more!ad_hoc!basis.! These!projects!have!had!little!coordination!around!our!goals!and!mission.!The!largest!of!these!projects!have!been!put!forth! from!the!city!for!building!and!infrastructure!improvements!to!accommodate!the!growing!population.!This!lack!of!project! unity!is!the!main!inspiration!for!creating!a!strategic!plan.!
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! Our!desired!performance!results!are!derived!from!our!mission!to!meet!the!needs!of!!all!our!users!education,! recreation,!and!cultural!needs.!The!key!metrics!by!which!we!will!measure!our!goals!of!an!increase!of!information!literacy! and!readership!will!be!taken!from!several!sources.!To!track!information!literacy!we!will!count!attendance!numbers!at! technology!workshops,!use!of!electronic!resources!and!loans!on!eReaders.!To!track!the!increase!of!readership!we!will!use! our!ILS's!reporting!system!to!tally!use.!We!will!also!use!surveys!located!in!conspicuous!locations!to!obtain!direct!feedback! on!these!efforts!and!to!solicit!any!improvements!that!might!be!made.!! ! !!!!!!!!!!Having!not!had!a!true!strategic!plan!before,!we!want!to!create!a!detailed!plan!which!will!become!an!integral!part!of!all! staffs!understanding!of!librarys!goals!and!mission.!!!In!order!to!better!implement!the!libraries!goals!and!mission,!the! creation!of!a!strategic!plan!has!become!a!new!priority.! !! ! ! ! ! ! ! ! What'activities'are'currently'being'implemented?'' Estate!Planning! Alternative!therapies!for!Cancer!presentation! Writing!Workshops! Poetry!workshops! Author!readings!and!book!signings! Teen!graphic!novel!writing!and!publishing!workshop! kids!Summer!Reading!Program! stitching!classes! knitting!night!and!book!club!groups! Read!to!the!Dogs!for!kids! Story!times!for!3!age!groups!(done!by!a!volunteer)! Symphony!Story!times!(Oregon!Symphony!musicians!accompany!story!time)! ! ! Emphasis!on!literary!workshops!and!readings!and!kids!programming.!Perhaps!more!emphasis!is!needed!in! parenting!workshops/discussions!and!family!activities.!It!seems!that!emphasis!is!in!literary!and!(high)!cultural!programming.! Perhaps!more!entertainment!(i.e.!game!night)!and!community!skills!sharing!are!needed!(i.e.!gardening!classes).!! ! We'are'currently'working'on'efforts'to'address'our'known'weaknesses:' ! Currently!we!are!offering!more!programming!to!our!underserved!populations!(Young!Adults!and!young!families)!to! little!effect.!We!believe!more!physical!and!technological!changes!are!needed!to!the!library!to!make!this!effort!a!success.! The!library!is!also!working!on!a!rebranding!project!to!appeal!to!more!members!of!the!community.!Given!the!diversity!of! views!and!backgrounds!of!our!community!this!has!been!quite!the!challenge.!! ! What'are'desired'performance'targets'or'results?'' ! Include!key!metrics!used!to!measure!actual!and!desired!performance.!(By!performance,!we!do!not!mean!how! well!an!individual!is!doing!his!or!her!job,!but!how!well!the!entire!workgroup!or!department!has!done!relative!to!program! targets!or!objectives.)!! ! ! Our!desired!performance!results!will!show!an!increase!in!readership!from!across!the!board!including!young!adults,! adults!and!seniors.!We!will!measure!this!with!our!ILSs!reporting!module!and!by!statistics!taken!during!book!readings,! author!visits!and!workshop!attendance.! !

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GAP'Analysis'
Whats'Working' ! The!community!supports!the!library!and!it!is!well!used.!!It!is!also!close!to!both!schools!and!a!retirement! community,!though!these!demographics!are!missing!from!the!current!library!model.! Whats'Not' ! Not!enough!teens!using!the!library!space,!though!close!to!a!secondary!school.!!Senior!citizens!dont!seem!to!use! the!library!with!the!frequency!that!young!families!and!singles!do!though!located!near!a!retirement!center.!!This!is!reflected! in!the!community!make_up!however!with!young!families!being!the!bulk!of!the!population.! The'Change' ! Since!the!community!supports!the!library!and!its!mission,!there!is!some!funding!to!be!spent,!though!limited.!!In! order!to!attract!more!teens!into!the!library!space,!the!money!has!been!spent!on!implementing!an!information!commons! space,!incorporating!a!coffee!shop/cafe!and!also!more!comfortable!seating!(creating!little!nooks).!!! ! ! Digital!technology!will!also!be!improved!with!the!addition!of!eReaders!to!check!out!and!classes!on!how!use!them! and!download!eBooks,!both!for!staff!and!patrons.!!As!mobile!phone!technology!is!ever!increasing!and!popular,!the!library! will!go!to!lengths!to!make!the!space!more!interactive!with!mobile!devices,!such!as!QR!codes,!library!apps,!and!an!accessible! catalog!where!patrons!can!place!holds,!renew!items,!request!items,!check!their!account,!pay!fines,!etc.! ! ! To!better!serve!the!aging!population,!we!will!increase!adult!programming!including!author!visits!and!lectures,! art/music/film!events,!and!look!at!accessibility!issues.!!Also!technology!will!be!addressed!as!mentioned!above,!there!will!be! tutorials!on!eReaders!and!other!mobile!devices,!and!intro!classes!to!the!basics.! ! ! Chaapsville!Library!will!also!be!changing!its!ILS!system!to!a!more!user_friendly,!accessible!version.! ! !

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New&Priorities&
Strategic'Profile'
! In!the!recent!past,!the!focus!of!libraries!has!been!on!providing!access!to!information.!The!primary!means!through! which!that!information!has!been!provided!is!through!books.!More!recently!the!internet!has!become!a!large!complimentary,! and!even!supplementary!source!in!libraries!for!information.!But!the!overarching!goal!has!centered!around!moving!from! having,!or!gathering,!the!information!to!one!of!getting!that!information!into!as!many!hands!and!minds!as!possible.! Chaapsville!Public!Librarys!past!has!been!based!on!that!philosophy.!CPL,!specifically,!has!focused!on!numerous!things!that! facilitate!this!access.!The!spacious!and!comfortable!new!building!facilitates!easy!access!to!information.!But!perhaps!the! most!important!approach!CPL!has!taken!is!a!customer!service!approach!to!library!services.!CPL!sees!its!patrons!as!people! we!are!here!to!serve!by!giving!them!access!to!information.!This!approach!means!that!CPL!will!always!strive!to!make! information!access!simple,!easy,!and!enjoyable.!This!reduces!barrier!to!access.!This!approach!also!means!that!CPL!believes! in!flexibility!of!staff!and!management!in!working!with!the!public!when!barriers!arise!to!access.! !! ! While!the!goal!of!access!is!good,!times!are!changing!quickly.!The!ways!in!which!people!access,!use,!and!interact! with!information!have!necessitated!changes!to!the!library!world.!As!libraries!and!the!public!have!gained!more!access!to! information,!the!amount!of!information!available!has!increased!drastically.!Today,!the!public!struggles!to!make!sense!of!this! information!overload!and!librarians!are!being!called!to!help!the!public!figure!out!what!to!do!with!it.!As!a!result,!librarians! are!being!seen!more!as!facilitators,!advisors,!consultants,!and!teachers!of!information!and!less!as!gatekeepers!of!it.!! In!addition!to!these!new!roles!and!needs!of!librarians,!the!way!in!which!the!library!space!itself!is!seen!is!changing.!Instead!of! a!depository!for!books!and!information,!libraries!today!are!being!seen!as!centers!for!community!interaction!and!growth.! Libraries!are!now!seen!as!a!space!in!which!the!public!can!not!only!access!information,!but!one!in!which!it!can!share!and! collaborate!in!knowledge!creation.!! ! ! As!a!result,!Chaapsville!Public!Library!seeks!to!develop!our!strategic!plan!and!objectives!around!these!changes!in! the!library!world.!The!new!CPL!mission!includes!striving!to!become!a!community!center!for!lifelong!learning!and! collaboration.!In!addition!the!CPL!is!committed!to!providing!opportunities!for!personal!and!communal!growth.!Our!hope! at!CPL!is!that!this!document!and!plan!will!help!to!address!these!new!needs!of!the!21st!century.!!

Future'Vision'
! Chaapsville!library!will!become!the!hub!of!the!community,!offering!a!gathering!place!for!all!ages,!a!welcoming! atmosphere,!and!a!place!of!play!and!of!learning.!!We!will!strive!to!connect!the!community!with!the!information!they! require!through!new!and!different!means!and!by!taking!a!step!closer!to!our!patrons!by!listening!and!providing!a! comfortable!space.!!We!will!keep!our!resources!equally!accessible!through!availability!of!materials!and!personal!attention! to!the!needs!of!all!of!our!individual!patrons.! !

Strategic'Initiatives'
! To!date,!Chaapsville!Public!library!has!done!a!relatively!good!job!of!providing!access!to!information!for!the!public!in! a!safe!and!comfortable!environment.!Looking!toward!the!future,!CPL!now!seeks!to!move!from!information!gatekeepers!to! facilitators!of!community!and!societal!growth.!! ! To!do!this,!we!see!two!main!goals!CPL!must!work!toward:! Become!a!better!community!center!for!lifelong!learning!and!collaboration.! Be!a!part!of!communal!growth!and!improvement.! ! ! To!achieve!these!goals!CPL!has!identified!the!following!objectives!and!strategic!initiatives!that!will!provide!specific! tasks!and!priorities!to!be!set!during!the!3!year!course!of!this!strategic!plan.!! !

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Goal!#1:!Become!a!Better!Community!Center! ! Objective:!Create!better!physical!and!virtual!spaces!in!the!library!and!online!for!the!community!to!use!and!interact!with.! ! Initiative!#1:!Create!an!information!commons!space.! Initiative!#2:!Move!to!a!new,!more!interactive!and!easy!to!use,!ILS!system.!

Goal!#2:!Be!a!Part!of!Communal!Growth! ! Objective:!Provide!more!services!in!which!the!library!moves!to!connect!with!and!help!the!community!outside!the! library.! ! Initiative!#1:!Plan,!implement,!and!expand!community_learning!programming!that!better!matches!with!the! needs!and!desires!of!the!community.! Initiative!#2:!Implement!a!technology!petting!zoo,!helping!the!public!better!understand!and!use!technology! in!the!community.!

! ! These!objectives!and!initiatives!are!strategic!steps!toward!realizing!our!vision!of!becoming!community!hub!and! innovative!learning!commons.!By!creating!an!information!commons!space!in!the!physical!library,!CPL!will!move!in!the! direction!of!more!community!involvement!and!use!of!the!physical!building,!which!will!lead!to!discovery!of!information! resources,!new!technologies!at!the!petting!zoo,!and!the!online!library!setting.!By!implementing!a!new!ILS,!CPL!will!meet! users!outside!the!physical!building,!allowing!community!members!to!incorporate!library!resources!into!their!daily!lives,! businesses,!meetings,!and!more,!which!will!in!turn!lead!to!their!discovery!of!the!physical!resources,!community!spaces,! community_learning!programming!and!innovative!staff!at!the!physical!library.!Thus,!small!steps!in!improving!both!the! physical!and!virtual!spaces!of!the!CPL!will!continuously!build!on!each!other,!toward!creating!a!reputation!for!community! involvement!at!many!levels.!

Action'Plan'
Goal'1:'Become'a'Better'Community'Center' Objective)A:)Create)better)community)connections.)Make)CPL)the)community)center)by)creating)an)information) commons:)use)the)current)friends)of)the)library)space)as)a)coffee)shop)and)host)game)nights,)have)study)areas,) etc.) ! ! In!order!to!increase!the!use!of!Chaapsville!Library!by!teens!and!young!adults,!we!decided!to!implement!a!more! information!commons!feel!by!introducing!a!coffee!shop!and!separate!reading/game!area!into!the!library.!!Studies!have! shown!that!the!new!millennial!generation!prefers!a!more!comfortable,!casual!atmosphere!in!which!to!study,!read,!and!hang! out!with!friends.! ! ! Since!budget!is!a!concern,!we!approached!the!Chaapsville!Friends!of!the!Library!Foundation!with!the!idea!of! introducing!a!coffee!shop!into!the!current!space!being!used!for!the!sale!of!used!books!and!materials!in!the!library.!The! friends!of!the!library!board!members!approved!and!backed!the!measure.!This!space!is!already!staffed!by!volunteers!and!has! one!paid!position!of!manager.!!More!volunteers!will!be!recruited!for!the!coffee!shop!in!order!to!staff!it!daily!with!regular! opening!hours.!!Also!the!manager!will!be!approached!and!retrained!if!interested!in!keeping!the!position.!!This!will!save!the! library!staffing!expenses,!though!training!will!require!some!time.!!The!current!space!is!also!big!enough!to!accommodate!a! few!pieces!of!furniture,!and!other!equipment.!!!It!will!not!take!much!remodeling!as!the!space!already!comes!fitted!out!with!
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a!sink!and!the!counter!space!will!work!as!a!serving!counter.!!The!main!cost!then!will!be!the!start!up!equipment!and!the!cost! of!furniture.!! ! Coffee*Shop*Budget* Cost! Item! Coffee!Machine!!!! Coffee!Machine!Installation!! Coffee/Tea!! Creamer/Dairy!34.00! Sugar! "To!Go"!Cups/!Lids! "To!Stay"!Cups/Dishes! Two!comfy!chairs!plus!delivery! One!sofa!plus!delivery! Coffee!table! Tables!and!Chairs!(board!game!nights!at!the!library)!! Games! Total:! ! Objective)B:)Switch)current)ILS)to)More)UserFFriendly)System) ! Chaapsville!Library!has!made!plans!to!work!with!Backstage!Library!Works!(BLW)!over!the!course!of!the!year!to! switch!from!the!Millennium!ILS!to!Sierra!(also!by!Innovative!Interfaces).!Sierra!is!more!customizable!than!Millennium,!and! should!allow!librarians!to!perform!easier!data!extraction!(Rapp,!2011).!Millennium!will!not!be!immediately!changed,!but! phased!out!over!the!course!of!a!year!for!easier!transition.!Throughout!this!process,!Backstage!Library!Works!will!assist!us!in! our!ILS!migration.! !! Steps&BLW&will&be&involved&in:& 1. Processing!exported!data! 2. Bibliographic!record!enhancement!(optional)! 3. Cleaning!and/or!merging!data! 4. Mapping!bibliographic,!authority,!transaction,!and!patron!records! 5. Transferring!all!data!__!will!work!with!vendors!through!this!step!in!migration! !! Cost&of&services& !! About!17,000!for!a!yearly!subscription!to!Sierra,!which!includes!the!base!subscription!and!11!staff!user!licenses,! plus!a!7,000!start_up!charge.!Assuming!the!subscription!itself!is!a!couple!thousand!more!than!what!we!pay!currently!(for!a! better!product),!we!are!looking!at!about!9,000!extra!in!our!budget.! ! Sierra*ILS*Budget* Item! Price! Rational! Yearly!subscription!+11!Licenses! $17,000! ILS!is!central!to!library!functionality! One!time!Startup!charge! $7,000! Non_negotiable!fee! Community!Advertising! $1,000! New!ILS!means!nothing!without!awareness! Total:! $25,000! ! !
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$2,300! $350! $1,200! $34! $42! $400! $85! $1,350! $1,200! $550! $2,750! $150! $10,361!

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Timeline!

Dec!31,!2012!_!Contract!entered!into!with!Backstage!Library!Works;!decision!of!product!and!major!purchase! components!made.! June!2013!_!CPL!ILS!administrator!and!manager!will!begin!remote!meeings!with!BLS!to!design!implementaion!plan! and!customizaions!of!purchased!product;!ILS!administrator!will!be!in!touch!at!least!weekly!with!BLW!representaive! and!act!as!liaison,!keeping!rest!of!sta!informed!of!progress!and!responsibiliies.! Jan/Feb!2014!_!Remote!meeings!with!BLS!representaive!will!begin!to!include!catalogers,!all!members!of! management!team,!and!ILS!administrator.!A!formal!plan!for!implementaion!over!2014!will!be!created!at!this!ime.!

Feb_Apr!_!Cataloging!sta!will!prepare!data!in!Millenium!for!transiion!to!Sierra;!cataloging!sta!will!work!with! management!team!and!ILS!administrator!to!design!customizable!aspects!of!Sierra.!

Apr/May!2014!_!In_depth!sta!training,!cataloging!sta!training,!and!reference!sta!training!on!new!system!will!be! held!with!BLS!representaive!leading!in!person.!Management!team!will!begin!publicizing!the!migraion!in!the! Chaapsville!newspaper,!on!the!CPL!website!and!in!the!library,!informing!patrons!of!upcoming!changes!and!what!they! may!need!to!do.!

June/July!2014!_!Potenial!go_live!date!set,!extra!sta!scheduled,!community!trainings!in!use!of!new!interface!begin.!

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Jul!_!Dec!2014!_!Coninual!evaluaion!of!user!comments,!online!trac,!and!technical!problems;!ILS!administrator!will! make!changes!or!appeal!to!BLS!representaive!to!make!changes!as!needed.!Non_crucial!features!will!be!implemented! gradually.!

Goal'2:'Become'a'better'community'center' Objective)A:)Plan,)implement,)and)expand)communityFlearning)programming)that)better)matches)with)the)needs) and)desires)of)the)community.)) Responsibility& ! Collaboration!between!various!library!and!city!departments.!They!will!include!the,!newly!created,!Programming! Librarian,!the!Public!services!supervisor,!director!and!management,!outreach!services!(both!adult!and!childrens),!and!the! city!IT!and!facilities!departments.! ! Action&Steps! 1. Seek!funding!support!from!the!Library!Board!as!well!as!the!Friends!of!the!Library.!All!Lifelong_Learning!Community! Classes,!ideally,!will!be!free!to!the!public.! 2. Hire!a!Programming!Librarian!part_time,!or!expand!a!current!part_time!employee's!hours!to!full!time.!About!15_20! hours!per!week!should!be!devoted!to!programming.!Shift!staff!times!and!responsibilities!where!needed.! 3. Seek!input!and!recommendations!from!the!Salina!Public!Library!(Salina,!KS)!on!the!development!of!their! Community!Learning!and!Skill!Sharing!(CLASS)!program.! 4. Conduct!an!in_house!survey!of!library!patrons!asking!what!kinds!of!continuing!education!or!lifelong_learning! opportunities!they!would!be!interested!in.! 5. Conduct!a!community!outreach!campaign!asking!the!Chaapsville!community!what!programs!they!would!like!to!see! offered.!This!could!be!done!door_to_door!or!in!a!more!structured!study.! 6. Seek!out!and!survey!the!community!for!people!that!may!have!skills!and/or!knowledge!that!would!lend!well!to! sharing!in!a!public!setting.!Create!a!database!of!potential!volunteer!instructors!and!note!what!amount!they!would! be!willing!to!teach/share!for.! 7. Develop!a!catalog!of!classes!offered.! 8. Distribute!catalog!and!marketing!materials!throughout!the!community.! 9. Create!a!signup!process!both!on!the!library!website!and!through!the!library!book!drop.!
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10. Promote!classes!through!small!advertising!campaigns.!Seek!free!support!and!marketing!from!local!businesses!and! media.! 11. Seek!subsequent!community!feedback!on!classes!offered!and!future!programming.!Create!online!forum!through! which!community!members!can!discuss!and!participate!in!the!creation!of!programs.! 12. Facilitate!and!encourage!class!instructors!to!continue!sharing!with!the!community,!either!through!future!classes! or!spin_off!programs.!i.e.!Yoga!class!becomes!local!Yoga!Studio!and!business.! ! Timeline& ! The!initial!setup!of!the!Lifelong_Learning!Community!Classes!program!will!take!place!during!the!2013!calendar! year.!During!that!time!surveys,!input,!and!funding!will!be!established.!During!the!2014!calendar!year!the!primary!focus!will! be!on!getting!the!program!up!and!running.!By!that!time!a!catalog,!marketing,!and!classes!should!be!fully!functioning.! Finally,!during!the!2015!calendar!year!the!program!should!be!seen!as!growing.!Class!enrollment!and!community! participation!should!be!increasing!and!a!regular!cyclical!planning!of!classes!should!be!beginning!to!be!seen!as!routine.! Measurable&Outcomes& Successfully!budgeting!for!and!hiring!of!a!programming!librarian!at!approximately!20!hours!per!week.! Creating!of!a!catalog!of!courses!based!on!community!interests.! Seeking!to!increase!the!amount!of!programs!offered!by!at!least!400%!by!end!of!strategic!timeline.! Develop!a!database!of!at!least!25!committed!instructors!by!2015.! Increase!program!attendance/enrollment!levels!to!an!average!of!20!per!class!offered.! Maintain!a!positive!patron!feedback!rate!of!at!least!80%.! ! Needed!Resources! Newly!created!(part_time)!Programming!Librarian! Survey!of!community_learning!interests! Instructor!stipends!and!Guest!Speaker!costs! Class!materials! Semester!catalog!(physical!and!online)! ! Community!feedback!surveys! ! Total:! ! Budgetary!Solutions:! Grants! ! ! ! Friends!Book!Sale! Shifts!in!personnel!hours! Shifts!in!materials!purchasing!budgets! Total:! ! Evaluation& ! Reviews!of!the!program!will!be!made!by!CPL!staff!every!Spring!and!Fall.!During!these!times!staff!will!examine!such! things!as!class!exit!surveys,!feedback!from!instructors!and!the!community,!as!well!as!enrollment!and!program!funding! capabilities.!At!the!end!of!the!three!year!process,!a!more!complete!and!thorough!evaluation!of!the!program!will!be!done!to! establish!a!new!strategic!plan!for!the!future.! ! Price! $5,000! $4,000! $7,000! $7,000! $23,000! Price! $18,000! $300! $3,000! $1,000! $500! $100! $22,900!

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Objective)B:)Create)a)technology)petting)zoo)for)patrons) ! The!CPL!recognizes!the!the!now!maturing!market!for!tablets!and!eReaders.!A!number!of!our!patrons!have! approached!us!with!interest!in!the!content!available!on!these!devices!how!they!would!use!these!them!in!their!everyday! lives.!With!this!interest!only!growing!as!time!goes!by,!the!CPL!is!interested!in!providing!for!these!needs!as!a!way!for! increasing!readership!and!use!of!the!libraries!digital!collection.!Our!SMART!goal!is!as!follows:! ! Specific! The!library!will!provide!technology!demonstrations!and!hands!! on!learning!with!patrons!on!a!variety!of!mobile!devices.! ! Measurable! These!sessions!will!allow!an!opportunity!to!gauge!patron!interest!in!expanding!the!libraries!digital!holdings!and!lending! technology!opportunities.!Written!surveys!and!direct!feedback!from!patrons!before,!during!and!after!sessions!will! develop!our!data!set!for!future!decisions.!We!will!also!monitor!the!usage!of!our!digital!holdings!before!and!after!these! sessions.! ! Attainable! The!cost!and!time!dedication!needed!for!this!objective!is!within!the!reach!of!our!library,!as!most!eReaders!cost! approximately!$100!and!tablets!have!reached!a!price!point!of!$200.!The!time!needed!outside!of!the!session!will!be!for! staff!training,!which!will!be!useful!outside!of!the!sessions!when!patrons!ask!questions!on!a!regular!basis!at!the!reference! desk.! ! Realistic! The!skills!learned!by!both!the!staff!and!patrons!are!highly!practical!in!our!increasingly!digital!world.!New!technology! paradigms!are!frequently!challenging!our!preconceptions!of!user!interface!design!and!how!media!is!delivered.! ! Timely! Many!companies!and!content!providers!are!releasing!new!devices! !on!a!rolling!one!year!cycle.!As!these!changes!are!somewhat!predictable!we!can!anticipate!the!! devices!monetarily!and!keep!up!with!new!innovations!as!they!arise.! ! ! Implementation!of!the!technology!petting!zoo,!while!a!smaller!objective!in!the!strategic!plan,!still!requires!a! significant!amount!of!time!and!attention!for!success.!This!program!will!be!lead!by!the!Public!Services!Supervisor!and! assisted!by!the!on!call!librarians!as!needed.!This!program!will!take!3!months!from!start!to!the!first!class.!This!plan!will!allow! the!staff!one!month!for!steps!1_3,!one!month!for!4_5,!and!one!month!to!generate!interest!a!get!sign_ups!in!step!6!and! proceed!to!7.! ! 1. Research!into!popular!eReaders,!Tablets!and!technology!being!used!by!our!patrons.!This!will!be!accomplished! through!written!survey!and!direct!interaction!with!patrons.! 2. Purchase!devices:!See!budget!below.!One!device!for!every!two!students.! 3. Chose!and!purchase/acquire!content!for!devices:!This!is!a!combination!of!free,!paid!and!library!held!content.! 4. Create!session!syllabus!and!schedule.! 5. Create!survey!and!feedback!methods!into!and!around!sessions.!Gather!pre_project!digital!asset!usage!statistics.! 6. Advertise!and!begin!sign_ups!for!sessions.!
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! 7.

8.

9.

Hold!classes:!These!free!classes!will!be!approximately!1!hour!in!length!with!one!librarian!to!eighteen!class! members.!Sign!ups!will!be!advertised!in!the!library!a!week!before!the!class!meets.!Other!messages!concerning!the! class!will!go!out!in!the!Friends!of!the!Library!newsletter!and!the!local!free!press.! Review!feedback!and!impressions!to!evolve!program.!This!program!will!run!for!two!full!years!to!gather!significant! amounts!of!data!and!to!gauge!long!term!interest!in!petting!zoos!as!new!technology!is!released.!Measure!the! change!in!usage!of!digital!assets!as!project!progresses.! Repeat!process!with!new!technology!as!it!is!released!and!make!modifications!from!session!feedback,!survey!and! usage.!

! ! The!desired!results!of!this!program!it!two!fold.!In!the!first!half!we!would!like!to!educate!our!patrons!on!the!use!of! new!technologies.!With!this!knowledge!we!will!see!an!increase!in!our!readership!and!digital!assets!usage.!In!the!second!half! we!will!use!survey,!direct!interaction!and!statistical!information!to!understand!the!effectiveness!of!the!program!and!our! digital!assets.!Having!this!knowledge!the!library!can!make!better!choices!in!regard!to!content!and!distribution!systems!in! the!future.! ! Budget* Item! Price! Justification! Librarian's!Time! $0! User!education!clause!of!employee!contract! Devices! $1200! Nine!devices!to!be!shared!by!couples!and!rotated!during!each!class.!5! $100!eReaders!and!4!$200!tablets!from!various!manufactures.! Content! $300! Each!device!must!purchase!paid!content!separately.!More!money! than!needed!initially!in!case!changes!of!content!are!needed.! Advertising/Materials! $100! Printing!of!banners,!flyers,!session!materials,!surveys.! Total:! $1600!per!year! ! !

Performance'Management'
! The!initiatives!discussed!above!include!overlapping!aspects!of!implementation,!and!need!to!be!considered!in! relation!to!one!another.!In!working!toward!the!goal!of!improved!information!literacy,!CPL!will!increase!attendance!at!adult! programming!classes!and!events!through!offering!a!wider!variety!in!accordance!with!the!varied!makeup!of!this!community.! These!will!include!technology,!parenting,!gardening!and!other!classes,!adult!summer!reading!programs,!book!groups!and! author!readings,!recreational!and!social!events,!etc.!Although!all!these!events!will!contribute!to!the!objective!of!increasing! attendance,!and!will!thereby!increase!the!number!of!people!exposed!to!the!library,!community!and!other!information! resources,!it!is!clear!that!many!of!these!adult!programs!will!contribute!equally!to!our!second!goal,!increasing!readership!and! library!use,!either!through!their!content!or!by!bringing!community!members!through!our!doors.! ! ! Another!area!of!coordination!between!our!initiatives!is!between!the!objective!of!implementation!of!a!new!ILS,! including!a!more!user_friendly!OPAC,!and!the!goal!of!improving!information!literacy.!Although!this!new!OPAC!works!toward! the!goal!of!more!readership!and!!!library!resource!use!through!simplifying!and!improving!access,!it!also!certainly!provides! the!opportunity!for!increased!information!literacy!as!the!library!will!provide!classes!for!the!public!on!use!and!features!of!the! new!system.!Web!3.0!features!of!the!new!OPAC!will!expose!some!library!users!to!digital!information!aspects!that!they!may! not!have!used!before,!and!ease!of!use!will!facilitate!exploration!of!more!information!resources!that!were!previously! complicated!to!locate.!!! ! ! While!these!initiatives!do!work!towards!each!others!goals,!and!provide!support!for!each!other,!as!more!people! become!involved!in!one!program,!they!may!be!more!likely!to!attend!an!OPAC!training,!and!may!be!more!likely!to!use!more! library!resources!because!of!it.!They!also!also!have!the!potential!to!create!conflict!in!resource!allocation.!In!particular,! depending!on!demand!and!attendance!at!programs!and!classes,!current!human!resources!may!not!be!adequate!to!lead! these!classes!or!provide!support!for!non_library!leaders!as!well!as!staffing!the!reference!desk,!circulation!desk,!and! childrens!room!and!performing!necessary!technical!services!such!as!cataloging,!checking!in!materials,!etc.!The!answer!to! this!increase!in!human!resource!demand!is!to!develop!an!aggressive!volunteer!recruitment!program,!including!a!volunteer!
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coordinator!and!a!strong!volunteer!training!program.!Volunteers!can!perform!as!much!shelving,!shelf!reading,!and!other! labor!as!possible,!in!order!to!free!paraprofessional!library!staff!to!help!with!programs.!Another!important!aspect!of!human! resource!management!will!be!retention!of!as!many!retired!librarians!as!possible!for!a!substitute!call!list,!rather!than!the! addition!of!any!additional!full_time!professional!jobs.! ! ! In!addition,!the!establishment!of!a!library!coffee!shop!and!reading!area!will!require!human!resources!that!are!not! currently!available,!as!well!as!space!that!is!currently!used!otherwise.!The!proposed!solution!to!the!space!issue!to!transform! the!Friends!of!the!Library!Bookstore!into!the!coffee!shop!with!a!small!area!remaining!for!the!sale!of!used!books!and! materials,!rotating!the!current!collection!through!and!keeping!the!remainder!in!!storage.!The!proposed!solution!to!the! human!power!needed!to!run!the!coffee!shop!is!to!allocate!a!moderate!compensation!for!a!manager!(of!which!one!already! exists!and!runs!the!Friends!of!the!Library!Store),!and!recruit!volunteers!for!daily!staffing,!adjusting!open!hours!as!needed! depending!on!volunteer!availability.!The!Friends!of!the!Library!has!offered!to!contribute!the!start!up!costs!for!the!coffee! shop!from!its!account.! ! ! The!potential!conflict!in!both!human!and!fiscal!resources!among!the!coffee!shop,!programming,!and!technology! petting!zoo,!and!the!implementation!of!a!new!ILS!will!be!mostly!alleviated!by!pushing!back!the!implementation!of!the!ILS!to! 2014!and!focusing!on!the!other!initiatives!more!immediately.!Since!switching!to!the!new!ILS!will!require!the!entire!library! staffs!engagement!for!staff!training,!public!relations,!public!classes,!and!problem!resolution!for!the!better!part!of!a!year,!it! will!be!best!if!other!strategic!initiatives!are!well!in!place!and!part!of!the!regular!functioning!of!the!library!by!that!time.!By! 2014,!a!strong!volunteer!program!should!be!in!full!swing,!the!coffee!shop!should!be!providing!some!additional!revenue,!and! more!of!the!community!should!be!receptive!to!publicity!and!the!opportunity!for!OPAC!classes!if!the!adult!programming!of! the!year!before!has!been!successful!in!increasing!participation.!These!factors!will!ease!the!transition!to!a!new!ILS!and! improve!the!chances!that!the!OPAC!and!its!new!features!will!be!widely!used.!If!the!technology!petting!zoo!items!are! purchased!and!immediately!put!on!display!as!soon!as!the!strategic!plan!is!in!effect,!any!updates!to!the!content!of!the! petting!zoo!will!have!to!wait!until!2015,!well!after!the!ILS!is!established!and!additional!funding!can!be!secured.! ! ! The!success!of!these!initiatives!will!be!measured!twice!a!year!at!meetings!of!the!Strategic!Planning!Management! Team,!who!will!update!the!action!plan!to!reflect!findings!at!those!times!as!well.!Each!initiative!will!be!measured!by!its!own! standard:!the!initiative!to!increase!attendance!at!adult!programming!will!be!measured!by!percentage!increase!in!total! number!of!attendees!at!all!adult!programs!over!each!half!of!the!year.!If!the!objective!is!to!increase!attendance!by!25%!over! the!next!two!years,!milestones!will!be!an!approximately!6%!increase!(from!this!years!numbers)!each!half!year!through! 2014.!The!action!plan!may!be!updated!to!more!modest!or!more!ambitious!figures!if!these!benchmarks!are!found!to!be!far! from!realistically!applicable.!The!initiative!to!establish!a!technology!petting!zoo!will!be!measured!simply!by!whether!or!not! the!items!have!been!purchased!and!displayed!for!use,!but!the!success!of!the!petting!zoo!must!be!reported!in!order!to!know! whether!or!not!to!continue!to!update!the!technology.!If!the!petting!zoo!is!located!at!the!reference!desk,!a!tally!sheet!could! be!kept!at!the!desk!to!keep!track!of!the!number!of!users!perusing!or!testing!the!display;!alternatively,!a!guestbook!of! sorts!could!be!kept!next!to!the!display!for!users!to!mark!that!they!used!it,!and!comment!on!how!helpful!it!was!to!them.!!The! anticipated!live!date!for!the!petting!zoo!will!be!February!2013,!after!new!technology!from!the!holiday!push!has!been! considered.!CPL!will!publicize!the!petting!zoo!during!February!and!for!several!months!after!the!petting!zoo!has!been! established.!At!progress!meetings,!the!management!team!will!consider!user!comments/numbers!of!use!of!the!items!in!the! zoo.!The!initiative!to!establish!a!coffee!shop!will!be!measured!by!profits!over!each!half!of!the!year,!with!the!understanding! that!the!first!year!may!not!be!profitable.!!Milestones!for!the!coffee!shop!will!be:!hiring!(or!retraining)!of!a!manager!by! January!2013,!purchasing!equipment!and!supplies!and!recruiting!volunteers!by!March!2013,!publicity!by!April!2013,!and! opening!in!May!2013.!In!order!to!keep!on!track,!the!initiative!to!implement!the!new!ILS!system!will!be!measured!against! milestones!twice!a!year!for!the!first!year,!then!at!frequent!meetings!as!needed!during!implementation!in!2014,!and!finally! at!quarterly!intervals!in!2015!to!assess!issues.!Success!in!meeting!the!Goal!2!can!be!partially!measured!in!2015!by!recording! user!traffic!certain!parts!of!the!OPAC!site,!recording!use!of!new!features!such!as!tagging!and!commenting,!attendance!at! OPAC!classes!for!the!public,!and!by!offering!online!and!in_library!opportunities!for!user!feedback!and!comments.!!

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Contingencies'
Threats!to!successful!implementation!of!plans:! ! Further!cultural!divide!between!newer!and!older!residents! Outside!businesses!established!that!could!lower!library!use! Loss!of!funding!or!minimal!growth!of!funding!! Continued!lack!of!community!awareness!about!library!services! Technology!quickly!becoming!outdated!in!fast_changing!environment! Other!unseen!negative!consequences!as!a!result!new!programming!costs!

! ! A!few!of!these!events!are!somewhat!likely!to!occur,!given!the!already!apparent!cultural!divide!within!the!city,!and! a!small!amount!of!funding!for!library!activities.!Population!growth!also!instigates!business!growth,!which!could!affect!library! use.!Lack!of!community!knowledge!about!the!library!may!be!the!least!likely!to!happen!if!programming!is!informative!and! library!publicity!is!made!a!top!priority.!! ! ! The!most!harmful!events!to!occur!would!most!likely!be!the!worsening!of!cultural!divide!and!a!significant!loss!of! funding.!These!two!events!may!also!potentially!influence!each!other.!Measures!taken!to!counteract!the!negative!outcomes! should!include!more!advertisements!encouraging!people!of!the!community!to!become!involved!in!the!library,!and!plans!for! drawing!from!the!savings!fund.!If!savings!are!insufficient,!staff!and!patrons!will!need!to!adapt!to!cutting!hours!or!space.! Making!cuts!is!not!an!ideal!situation,!but!will!be!discussed!as!necessary!options!in!extreme!cases.! ! ! The!library!staff!that!attend!meetings!will!make!sure!to!review!and!keep!in!mind!any!threats!that!could!be! happening!to!the!library.!Staff!will!also!be!asked!to!use!their!observation!skills!and!report!any!concerning!trends.!

Concluding'Remarks'
! To!achieve!the!future!vision!of!Chaapsville!Public!Library!as!a!hub!of!the!community,!it!is!important!to!implement! the!strategic!plan!in!order!to!be!successful!in!our!initiatives!set!forth!which!are:!increasing!readership!and!use!as!well!as! improving!information!literacy.!Both!of!these!large!goals!can!be!met!through!more!measurable!objectives!like!introducing! more!of!an!information!commons!feel!with!a!coffee!shop!and!comfortable!seating,!switching!the!current!ILS!system!to!a! more!user_friendly!version,!continuing!adult!programming!but!increasing!it!in!terms!of!author!visits,!readings,!workshops,! adult!reading!programs,!etc.,!and!also!dedicating!a!room!to!a!technology!petting!zoo!so!that!the!digital!non_natives!can! become!accustomed!to!new!devices!and!tools!such!as!eReaders!and!iPads,!offer!basic!technology!courses,!and!also!loan! them!out!to!patrons.! !! ! Our!library!director,!library!board!of!directors,!and!friends!of!the!library!all!work!closely!together!and!agree!with! the!future!vision!of!the!library.!!Staff!such!as!circulation!supervisor,!technical!services,!public!services,!and!reference!and! adult!services!librarians!are!also!in!communication!with!one!another!and!cooperating!with!each!member!of!the!team.!!All! are!fully!capable!of!implementing!the!new!roles!and!regulations!and!meet!regularly!to!clarify!needs!and!future!plans.! !! ! Chaapsville!Public!Library!is!committed!to!serving!its!patrons!and!supporting!staff!through!a!series!of!trainings!and! public!meetings!where!people!are!free!to!express!what!is!working!and!what!could!be!done!to!improve!the!situation.!!We! know!that!implementing!any!changes!will!impact!service!and!we!want!to!be!sure!that!if!effects!it!for!the!better.!!! ! !

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! !

& & & Appendix&

Strategic!Plan!Team!Retrospective! ! Team!Members!
Clara!Johnson!!!!!Heather!Elliot! Adam!Carlson!!!!!Anna!Travers! Paul!Naxer! ! LI805XI!!Management!and!Information!Organizations!

Fall!2012! ! 10/30/2012! ! !

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Team'Narrative'
Forming' ! Our!first!meeting!was!held!through!Skype!before!our!first!face_to_face!class!time.!Unfortunately,!the!meeting! began!30!minutes!late!on!account!of!technical!issues.!Once!every!member!was!present,!the!team!established!a!few!rules.! Having!different!positions!such!as!leader,!manager,!and!note!taker!for!each!meeting!was!discussed!as!a!good!way!to!give! each!team!member!a!new!experience!throughout!the!project..!Norms!for!future!team!meetings!and!assignment!processes! were!also!established.!Decisions!made!were!to!be!based!on!consensus!or!majority,!meeting!times!were!to!be!weekly,!and! communication!was!continued!through!email!or!Skype!calls.!! ! ! The!team!also!made!some!initial!decisions!about!the!strategic!plan.!All!members!agreed!a!public!library!would!be! the!preferred!choice.!Our!team!name!of!CHAAP!was!made!official!during!the!first!meeting,!as!well.!After!forming!the! ground!rules!and!foundation!for!the!strategic!plan,!the!decision!was!made!to!hold!the!next!meeting!during!the!first!class! time,!at!lunch!or!the!hour!provided!for!group!work.!! Storming' ! Our!next!meeting!was!held!during!class!on!the!hour!that!was! provided!for!group!work.!Technically,!the!team!began!the!brainstorming! process!during!our!first!meeting,!but!we!still!had!many!ideas!to!be!fleshed! out.!We!had!not!quite!established!what!our!library!would!be!like,!but!we! had!previously!agreed!on!a!public!library,!perhaps!rural!mid_sized!or!small! sized.!At!our!second!meeting,!we!also!decided!on!two!goals!(later!to!be! edited):!to!increase!information!literacy,!and!to!increase!readership!and! use.!We!didnt!quite!have!a!complete!picture!of!our!library!in!terms!of! history!or!size!at!that!point,!but!we!were!a!bit!overwhelmed!with!the!task! of!deciding!what!our!library!would!focus!on.!The!team!agreed!that!at!our! next!meeting,!we!would!have!to!start!talking!about!library!background,! and!gain!a!sense!of!what!the!community!might!be!like.!! ! ! At!the!same!meeting,!we!drew!our!objectives!from!these!two! goals.!Under!increasing!information!literacy,!we!chose!to!develop!adult! programming!for!the!library!and!to!add!a!technology!petting!zoo!to!our! space.!Under!increasing!readership!and!use!we!chose!to!introduce!an!information!commons!area!with!a!coffee!shop,! and!to!switch!the!current!ILS!with!a!new,!more!user_friendly!system.!For!these!goals!and!objectives!the!storming!process! took!each!member!to!be!involved,!whether!in!the!form!of!listening!or!discussing.!A!unanimous!decision!was!made!to!model! our!library!off!one!we!already!knew!as!a!guide.!This!guide!of!a!real_life!library!helped!us!to!stay!more!in!tune!with!our!goals! and!what!the!hypothetical!community!might!want!to!see.!! ! ! By!our!third!meeting,!although!two!members!were!absent!we!made!the!decision!to!keep!our!library!mid_sized.!Our! next!task!was!to!start!talking!about!our!library!in_depth!and!make!plans!for!dividing!up!the!document.!Throughout!making! the!strategic!plan,!we!continued!to!go!through!more!storming!sessions!about!goals!and!other!aspects!of!the!library.! Sometimes!communication!issues!about!who!was!doing!what!section!occurred;!other!times!we!designated!tasks!and!were! comfortable!volunteering!for!certain!roles!and!felt!clear!about!the!progress!we!were!making!with!each!section.!Some!of!the! issues!mentioned!were!Skype!related.!Conversations!sometimes!dropped,!or!often!had!so!much!echo!it!was!hard!to! understand!one!another.!We!learned!to!work!around!these!disturbances,!trying!to!get!our!ideas!out!as!best!as!possible.!! ! ! Norming' !
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! By!the!fourth!and!fifth!meetings,!we!reached!our!norming!stage.!We!were!having!richer!ideas!about!the!way!our! hypothetical!community!is!built,!and!the!way!our!library!was!going!to!be!affected!by!the!communitys!style.!! ! ! Another!form!of!norming!for!our!group!centered!around!the!rotation!of!roles!during!every!meeting.!We!seemed!to! fall!into!a!kind!of!routine,!expecting!each!time!together!would!be!different!depending!on!our!speaking!styles!and! personalities.!Meeting!weekly!on!Thursday!morning!became!our!designated!time,!as!well.!At!the!end!of!meeting!five!we! had!each!section!roughly!mapped!out!with!one!to!two!members!of!the!group!presiding!over!each!part!of!the!document.!! ! ! Part!of!this!norming!process!involved!long!discussions.!A!couple!times,!we!had!to!wrap!up!without!getting! everything!we!wanted!to!say!in!the!open.!Fortunately,!we!were!able!to!work!through!these!changes!by!staying!connected! through!email.!Some!other!difficulties!we!had!were!maintaining!a!steady!stream!of!work!every!week,!continued!technology! issues,!and!being!perfectly!clear!about!what!points!the!Action!Plan!should!include.!During!the!final!two!to!three!weeks!of! writing!the!plan,!we!decided!to!revise!our!goals!in!the!Action!Plan!to!be!a!bit!more!realistic!for!our!library.!They!turned!into:! Goal!One:!become!a!better!community!center!and!Goal!Two:!be!a!part!of!communal!growth.!We!did!not!change!our! objectives!for!the!sake!of!time,!but!considered!the!revision!of!the!goals!to!reflect!a!greater!desire!to!be!more!involved!in!the! community.!! Performing' ! During!our!seventh!meeting,!we!discussed!the!compiling!and!editing!of!the!final!sections.!Touch!ups!to!be!done! were!by!Paul!and!Heather,!Adam!and!Anna!worked!on!the!executive!summary,!Clara!wrote!up!the!narrative,!and!Paul!also! compiled!and!formatted!all!the!meeting!minutes.!Before!presentation!time,!there!was!a!sense!of!pressure!to!get!every!task! done!as!well!as!create,!practice,!and!be!prepared!for!our!presentation.!We!reassured!ourselves!that!we!were!close!to!the! finish!line,!keeping!in!mind!that!if!any!of!us!was!struggling!we!would!be!able!to!ask!for!help.!So!far!the!team!has!learned! much!about!each!other!as!people!and!workers.!We!took!away!some!possible!real_world!library!workplace!experience!from! the!construction!of!this!plan,!and!we!are!hoping!to!feel!a!final!sense!of!accomplishment!as!we!give!our!presentation!during! the!second!class!weekend.!!

Fiction*section*of*Chaapsville*Public*Library*

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Team'Meeting'Minutes'
Meeting'1' Team!CHAAP! Medium:!Skype! 09/13/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Heather!Elliot,!Paul!Naxer! ! Member!Roles:! Leader:!Adam!Carlson! Manager:!N/A! Secretary:!Paul!Naxer!

! Discussion!Topics:! Team!member!roles! Team!name,!goals! Establish!team!norms!

! Action!Items:! Paul:!Draft!team!contract! Clara:!Create!timeline!of!events! All:!Read!through!Assignment!document!

! Next!Meeting!Agenda:! Establish!objectives! Submit!team!contract!after!revisions! Begin!section!two!assignments!

! Next!meeting!will!be!held!on!09/22/12!via!Skype!at!10am.! ! Meeting!minutes!submitted!by!Paul!Naxer.! ! !

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Meeting'2' Team!CHAAP! Medium:!Skype! 09/22/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Heather!Elliot,!Paul!Naxer! ! Member!Roles:! Leader:!Clara!Johnson! Manager:!Paul!Naxer!

Secretary:!Heather!Elliot! ! Discussion!Topics:! How!to!model!library:!Make!it!up!from!scratch,!create!a!mock!up!of!a!real!one! Library!size:!small!to!mid_sized!rural!library!

Creation!of!goals!and!objectives! ! Action!Items:! Submit!Team!Plan:!Paul! Submit!feedback!to!Doodle!Poll!for!next!meeting:!All! ! Next!Meeting!Agenda:! Finalize!library!size,!details! ! Next!meeting!will!be!held!on!09/20/12!via!Skype!at!6pm.! ! Meeting!minutes!submitted!by!Heather!Elliot.! ! '

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Meeting'3' Team!CHAAP! Medium:!Skype! 09/20/12!6pm! ! Members!Present:!Clara!Johnson,!Heather!Elliot,!Paul!Naxer! ! Members!Absent:!Adam!Carlson,!Anna!Travers! ! Member!Roles:!! Manger:!Heather! Secretary:!Clara!Johnson! ! Discussion!Topics:! Section!Priorities:!Who!does!which! Library!will!be!mid_sized,!rural! Size!of!library!staff!

Struggles!the!library!may!have! ! Action!Items:! All!members!are!to!insert!comment!on!sections!as!input!is!generated! Subject!to!change!if!this!setup!is!not!desired!by!other!members!or!becomes!to!complicated! Paul!will!create!documents!in!Google!Docs!

! Next!Meeting!Agenda:! More!in!depth!discussion!about!library!details! Assign!sections! Create!timeline!for!completion!

! Next!meeting!will!be!held!on!Oct!4th!via!Skype!at!10am.! ! Meeting!minutes!submitted!by!Clara!Johnson.! ! '

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Meeting'4' Team!CHAAP! Medium:!Skype! 10/04/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Paul!Naxer! ! Members!Absent:!Heather!Elliot! ! Team!Roles:!! Leader:!Paul!Naxer! Manager:!Anna!Travers! Secretary:!Adam!Carlson!

! Discussion!Topics:! Paul!will!submit!Team!Progress!update!10/5,!make!changes!before!this!time! Section!Assignments:! o o o o o o o o ! Action!Items:! Sections!above!will!be!written!in!draft!form!for!next!meeting! Non_authors!will!use!comments!or!parentheticals!to!make!changes!or!suggestions! Overview:!Adam!Carlson! The!Organization:!Paul!Naxer! Mission!and!Values:!Anna!Travers! Planning!and!Preparation:!Heather!Elliot!and!Clara!Johnson! Environmental!Scan:!Clara!Johnson!and!Adam!Carlson! SWOT:!Anna!Travers! Organizational!Performance:!Paul!Naxer! GAP!Analysis:!Heather!Elliot!

Library!details!brainstorm/finalized!

! Next!Meeting!Agenda:! Discuss!completed!sections! Assign!other!sections!

! Next!meeting!will!be!held!on!10/11/12!via!Skype!at!10am.! ! Meeting!minutes!submitted!by!Anna!Travers.! ! '

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Meeting'5' Team!CHAAP! Medium:!Skype! 09/13/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Heather!Elliot,!Paul!Naxer! ! Member!Roles:! Leader:!Paul!Naxer! Manager:!Anna!Travers! Secretary:!Adam!Carlson!

! Discussion!Topics:! Discuss!the!drafts!of!sections! Get!idea!of!how!to!put!everything!in!final!document! Assign!rest!of!sections! What!can!we!do!to!improve!process!this!time!around!

Set!up!next!meeting!agenda!! ! Action!Items:! Adam!will!finalize!! Details!and!corrections!to:!Overview,!The!Organization,!Guiding!Values,!Mission! Details!and!corrections!to:!Library!Team!Management,!Planning!Factors,!Environmental!Scan,!SWOT!and!GAP! Analysis!

Assignment!of!New!Priorities!section! ! Next!Meeting!Agenda:! Move!from!topic!to!topic!faster,!as!this!meeting!ran!over!without!covering!all!details! Cover!missed!areas!in!next!meeting! ! Next!meeting!will!be!held!on!10/19/12!via!Skype!at!10am.! ! Meeting!minutes!submitted!by!Adam!Carlson! ! '

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Meeting'6' Team!CHAAP! Medium:!Skype! 10/19/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Heather!Elliot,!Paul!Naxer! ! Member!Roles:! Leader:!Heather!Elliot! Manager:!Adam!Carlson! Secretary:!Paul!Naxer!

! Discussion!Topics:! Discuss!the!drafts!of!sections! Get!idea!of!how!to!put!everything!in!final!document!

Refine!Goals!and!Objectives! ! Action!Items:! Assign!who!is!polishing!what!goals!and!objectives! Adam!Carlson!and!Anna!Travers!will!flush!out!goals!and!objectives!more!fully! Paul!will!create!final!document!

! Next!Meeting!Agenda:! ! Next!meeting!will!be!held!on!10/25/12!via!Skype!at!10am.! ! Meeting!minutes!submitted!by!Paul!Naxer.! ! ' Re_examination!of!goals!and!objectives! Presentation! Final!Submission!of!paper!

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Meeting'7' Team!CHAAP! Medium:!Skype! 10/25/12!10am! ! Members!Present:!Clara!Johnson,!Adam!Carlson,!Anna!Travers,!Heather!Elliot,!Paul!Naxer! ! Member!Roles:!! Leader:!Clara!Johnson! Manager:!Paul!Naxer! Secretary:!Heather!Elliot!

! Discussion!Topics:! Action!Plan! Presentation! Initiatives!

Wrap_up! ! Action!Items:! Detail!and!final!choices!on!items!in!action!plan! Presentation!summary!and!rough!outline! Last!section!edits!due!soon! Summary!sections!assigned!

Deadlines!for!completion!set! ! Next!Meeting!Agenda:! Practice!Presentation! ! Next!meeting!will!be!held!before!class!on!11/02/12!at!5pm! ! Meeting!minutes!submitted!by!Heather.! ! '

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The'Community'of'Chaapsville'
! ! The!city!of!Chaapsville!is:! 13. A!community!with!a!lot!of!recent!growth! 14. A!young!community!with!a!lot!of!children! 15. Not!a!very!diverse!community! 16. family!friendly!and!livable! 17. A!suburb!of!Portland,!OR! 18. A!relatively!rich!community!economically! 19. Primarily!a!residential!city,!lacks!abundant!industry! 20. A!community!split!between!the!new!Chaapsville!! !!!!!!!!near!the!highway,!and!the!old!town!of!Chaapsville.!! ! ! ! ! ! ! ! ! ! !!!!!!!!!Main*Street,*Chaapsville* ! ! In!2006,!Money+!Magazine!placed!Chaapsville!among!the!twenty!five!most!livable!towns!in!America.!In!September! 2010,!Family!Magazine!named!the!city!one!of!America's!most!"family!friendly"!small!towns.! ! Historical!populations! Census!! 1900!! 1910!! 1920!! 1930!! 1940!! 1950!! 1960!! 1970!! 1980!! 1990!! 2000!! 2010!! Pop! 111! 115! 320! 382! 447! 575! 680! 1,396! 2,386! 3,093! 11,791! 18,205! %!Change! ! 3.6%! 178.3%! 19.4%! 17.0%! 28.6%! 18.3%! 105.3%! 70.9%! 29.6%! 281.2%! 54.4%!

! ! ! As!of!2010!the!racial!makeup!of!the!city!was!92.36%!White,!0.43%!African!American,!0.51%!Native!American,! 2.22%!Asian,!0.04%!Pacific!Islander,!1.76%!from!other!races,!and!2.67%!from!two!or!more!ethnicity.!Hispanic!or!Latino!of! any!ethnicity!were!4.72%!of!the!population.! ! ! There!were!4,253!households!out!of!which!46.3%!had!children!under!the!age!of!18!living!with!them,!65.7%!were! married!couples!living!together,! !

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! In!the!city!the!population!was!spread!out!with!31.7%!under!the!age!of!18,!5.5%!from!18!to!24,!41.2%!from!25!to! 44,!16.4%!from!45!to!64,!and!5.3%!who!were!65!years!of!age!or!older.! ! ! The!median!income!for!a!household!in!the!city!was!$62,518,!and!the!median!income!for!a!family!was!$67,277.!The! per!capita!income!for!the!city!was!$25,793.!About!1.5%!of!families!and!2.7%!of!the!population!were!below!the!poverty!line,! including!2.0%!of!those!under!age!18!and!11.7%!of!those!age!65!or!over.! ! !! !! ! ! The!1980's!were!projected!to!mark!the!beginning!of!a!period!of!strong!growth!pressure!in!the!Chaapsville!Urban! Area.!The!ultimate!level,!rate!and!direction!of!growth!can,!to!a!large!extent,!depend!on!the!growth!management!policies! and!objectives!of!City!and!the!region.! ! ! However,!for!a!variety!of!reasons,!primarily!the!overall!Oregon!recession!during!most!of!the!1980's,!the!projected! growth!for!Chaapsville!did!not!occur.!During!the!1989_90!Plan!update!process!population!projections!and!general!growth! assumptions!were!re_evaluated!and!scaled!back.! ! Employment!Trends! Employment!Sector!! Industrial/Other!! CommercialbRetail!! Employment!Sector!! Industrial/Other! CommercialbRetail! CommercialbServices!! Total!Nonbfarm!Jobs! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! Chaapsville*Public*Library*
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2005!! 6.8%! 9.2%!! 2005!! 2,346!! 932! 714!! 3,992!!!

2025! 5.6%! 15.0%! 2025! 5,355!! 2,282! 1,701!! 9,339!

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References'
! Backstage!Library!Works.!(2012).!ILS!Data!Migration.!Retrieved!from!http://www.bslw.com/migration/! ! Brack,!L.!&.!(2007).!The!future!of!adult!programming!in!the!public!library.!Public*Libraries!,*46!(3),!40_44.! ! Lankes,!D.!(2012).!Libraries!are!Obsolete.!OLA*Quarterly!,*18!(2),!12_17.! ! Rapp,!David.!(2011).!Innovative!Announces!New!ILS!with!Eye!Toward!Accessible!Data.!Library*Journal*Archive.!Retrieved! ! from!http://www.libraryjournal.com/lj/home/890414_264/innovative_announces_new_ils_with.html.csp!

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