UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA Pamplona, Las Pias City COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT COURSE SYLLABUS COURSE

CODE COURSE TITLE : HRM 122 : HOUSEKEEPING OPERATIONS (LECTURE)

COURSE DESCRIPTION : This course deals with the study of the tasks performed by the housekeeping department. It also deals with the different standard procedures in cleaning, room inventory, and materials & equipment used in the hospitality industry. CREDIT PRE-REQUISITE : 2 units (2hrs lecture/week) : Principles of Tourism, Principles of Food Safety, Hygiene and Sanitation in the Hospitality Industry

GENERAL OBJECTIVES : To study the task performed in the Housekeeping Department. To learn the different standards in cleaning procedure, bathroom cleaning, carpet shampooing and bed making, chemicals and materials used and perform actual room Inventory in all hospitality establishments. A. COGNITIVE : Learn the common terms used in the housekeeping department that are relevant to hotel operations. To recognize the different methods of calculating room rates and determine occupancy using room inventories. : Recognize the role of systematic planning in solving problem that may rise in the housekeeping department

B. AFFECTIVE

C. PSYCHOMOTOR: Perform skillfully the task assigned in the housekeeping department.

SPECIFIC OBJECTIVES Explain the role of the Housekeeping Department. Explain and Discuss the significance of the Housekeeping Department in the over-all Hotel Operation & Management. Identify and enumerate the housekeeping functions Be familiar with the forms used in the housekeeping department Expand familiarity on observing sanitation practices in housekeeping

SUBJECT MATTER I. Orientation Introduction A. Housekeeping Organization B. Role of Housekeeping Department in the Hotel Operation

VALUES TO BE INTEGRATED Friendship & Attentiveness Responsiveness

METHODOLOGY Lecture

TEACHING AIDS

TIME ALLOTMENT 2 hours

EVALUATION TOOLS

MINIMUM COMPETENCE INDICATOR 85%

Lecture Lecture

Handouts Actual Equipment Resource Person Roomboys Checklist

Recitation/Quiz Recitation/Quiz 2 hours Recitation/Quiz 85%

Functions of the Housekeeping Department. A. Standard Grooming for Housekeeping Employees B. Housekeeping General Information & Functions Sanitation in Housekeeping Operations 1. Sanitation Process 2. Pest Control and Chemical/equipment 3. Garbage and refuse management Safety and Security in Housekeeping 1. General safety and security measures 2. Fire safety and prevention control 3. Danger sports that can trigger accidents 4. Key handling and control

Cleanliness orderliness

Lecture/Discussion

Cleanliness & orderliness

Lecture/Discussion Research

Handouts/ Cleaning Mockhotel

2 Hours

85%

Increase awareness on Safety and Security measures implemented in the housekeeping Department.

Safety

Lecture/Reports Role Playing

Handouts

Recognize the different cleaning supplies and chemicals

Cleaning Supplies & Procedure 1. Equipment and proper usage 2. Supplies, Tools and Materials 3. Chemicals 4. General rules in using cleaning Equipment 5. Household Hints 6. Preparation of Accomplishment Report

Responsibility Resourcefulness

Lecture/Discussion Demonstration

Handouts

2 hours

Recitation/Quiz

85%

Know the proper procedures in cleaning of window & bathroom

Window Cleaning Bathroom Cleaning Lecture/Discussion Research Handouts/ Cleaning Mockhotel

2 hours

Quiz/Recitation

85%

PRELIM EXAMINATION
Classify the type of floor & the cleaning process Floor Care Cleaning & Maintenance 1. Equipment for floor cleaning and Maintenance. 2. Types of floor 3. Floor cleaning process 4. Carpet shampooing & spot removal Lecture/Discussion Research Handouts/ Cleaning Mockhotel 3 hours Quiz/Recitation 85%

Be knowledgeable about the standard operating procedures in cleaning a guestroom

Guestroom cleaning, care, and maintenance 1. Nature and scope of room Maintenance 2. Classification of Guestroom 3. Room Status 4. Room make up procedure 5. Night Service

Responsibility Lecture/Discussion Demonstration Handouts samples actual equipment

5 hours Recitation/Quiz

85%

Identify the Laundry Equipment, and washing steps.

Linen and Laundry Service 1. Sequence of laundry service 2. Laundry Equipment 3. Brief Summary of the Basic wash steps

Responsibility

Lecture/Report

Handouts

2 hours

Quiz/Recitation

MIDTERM EXAMINATION
Realize the role of the housekeeping department Managing and Monitoring the Housekeeping Jobs 1. Scope of housekeeping management 2. Materials control Housekeeping Forms 1. Sample form and Report Field Exposure (De Luxe/1st Class Hotel)/Seminar Acquire skills on flower arrangement. Flower Arrangement 2 hours 1. Materials and Equipment 2. Accessories 3. Different Forms 4. Kinds of Flowers Creativeness Resourcefulness Lecture Research Handouts Quiz/Recitation Self-confidence Teamwork Responsibility Lecture Research Handouts 2 hours Quiz/Recitation 85%

To be familiarize the critical roles of the housekeeping department

Optimism Lecture Research Handouts 2 hours 8 hours Quiz/Recitation

85%

FINAL EXAMINATION
TEXTBOOKS REFERENCES : 1. Roldan, A. Housekeeping Management. AR Skills Development and Management Services Inc, Paranaque City 2008 : 1. Jones, Thomas, Professional Management of Housekeeping Operations. John Wiley & Sons. New Jersey. 2008 2. Raghubalan, G: Hotel Housekeeping: Operations and Management. Oxford University Press. New York. 2007 3. Banejiee C. Housekeeping Management in Hotel. APH Publishing. 2007 4. Nistschke, A, Managing Housekeeping Operations. Educ. Institute of the American Hotel and Motel Asso. 2008 5. Guscuin, K, Hotel Housekeeping: Necessary Features, Cyber Tech. 2008

6. http://www.search ebscohost.com. 7.http:/site.ebrary.com/liveperpetualdalta/home.action.

GRADING SYSTEM

: The final grade for the course is based on the average of the prelim, midterm and final periodical grades. Periodical grades is computed as the sum of 2/3 of the class standing and 1/3 of the periodical exam. Class standing is broken down as follows: 50% for Quizzes, 20% for Recitation,10% for Projects, 20% for Research/Homework.

Prepared by: Mr. Wendell B. Aguirre Faculty

Recommending approval: Ms. Evelyn D. Antiporda Dean, CIHM

Approved by: Alfonso H. Loreto, Ed. D School Director

UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA Pamplona, Las Pias City COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT COURSE SYLLABUS
COURSE CODE COURSE TITLE COURSE DESCRIPTION : HRM 122L : HOUSEKEEPING OPERATIONS (LABORATORY) : This course deals with the study of the tasks performed by the housekeeping department. It also deals with the different standard procedures in cleaning, room inventory, and materials & equipment used in the hospitality industry. : 1 unit (3 hrs laboratory /week) : Principles of Tourism, Principles of Food Safety, Hygiene and Sanitation in the Hospitality Industry : To study the task performed in the Housekeeping Department. To know the different standards in cleaning procedure, bathroom cleaning, carpet shampooing and bed making, chemicals and materials used and perform actual room Inventory in all hospitality establishments. : Learn the common terms used in the housekeeping department that are relevant to hotel operations. To recognize the different methods of calculating room rates and determine occupancy using room inventories. : Recognize the role of systematic planning in solving problem that may rise in the housekeeping department

CREDIT PRE-REQUISITE GENERAL OBJECTIVES

A. COGNITIVE

B. AFFECTIVE

C. PSYCHOMOTOR: Perform skillfully the task assigned in the housekeeping department.

SPECIFIC OBJECTIVES Know the insights and tasks involved in housekeeping Know the standard grooming for housekeeping employees Know the sanitation, safety & security in the housekeeping

SUBJECT MATTER Orientation, Requirements and Policies in Housekeeping Laboratory. Standard Grooming for Housekeeping Employees Sanitation, Safety & Security

VALUES INTEGRATED Friendship Cleanliness & orderliness Cleanliness & orderliness

METHODOLOGY Lecture/Discussion Actual Familiarization Actual Familiarization

TEACHING AIDS Handouts Prescribed Housekeeping Uniform, etc. Equipment & tools for sanitation, safety & Security Housekeeping Tools and Equipment Cleaning Chemicals Window Cleaning Equipment

TIME ALLOTMENT 3 Hours 3 Hours

EVALUATION TOOLS

MINIMUM COMPETENCE INDICATOR 85%

Recitation/ Quiz

85% 85%

3 Hours Recitation/ Quiz

85% 85% 3 Hours 3 Hours Recitation/ Quiz 3 Hours 85% Recitation/ Quiz Recitation/ Quiz 85%

Train the different cleaning supplies and its general usage Be familiar with the use of cleaning chemicals Demonstrate the proper way of cleaning the window

Housekeeping equipment and their proper usage Cleaning chemicals and procedures Window Cleaning

Hard work Patience Perseverance Hard work Safety Industriousness Perseverance Patience Patience Perseverance Hard work

Actual Familiarization Actual Familiarization

Discussion/Actual Demonstration Bathroom Cleaning Materials

Apply the sequence of standard bathroom cleaning Bathroom Cleaning

Know the ways in cleaning the different floors Know the proper care, maintenance and cleaning of carpets and rugs Recognize the areas and proper care of guestrooms

Floor Cleaning and Maintenance Cleaning and maintenance of carpets & rugs

PRELIM EXAMINATION Industriousness Actual Humility Demonstration Hardwork Patience Creativeness Perseverance Hard work

Floor Cleaning and Maintenance Vacuum cleaner Handouts Actual guestroom facilities

6 Hours

Actual demonstration

85%

Discussion

Quiz /Recitation

85%

Demonstrate the sequence of bed making Be knowledgeable in the procedures of room make up

Guestroom amenities and maintenance Bed making procedures Proper sequence of room make up MIDTERM EXAMINATION Industriousness Obedience Cleanliness Patience Perseverance Creativeness Initiative Resourcefulness Patience Hard work Industriousness Diligence Patience Perseverance

Actual Demonstration Actual Demonstration

Bed Supplies Cleaning supplies and equipment

9 Hours

Actual demonstration Actual demonstration

85%

85%

Demonstrate proper way of using the laundry equipment, washing procedures and ironing of clothes

Linen and Laundry Service

Actual Demonstration

Laundry equipment

6 Hours

Actual demonstration

85%

Apply the skills in flower arraignment

Flower Arrangement

Discussion Actual Demonstration

Handouts Flower arrangement Magazines/pictur es Cleaning supplies and equipment

3 Hours

Actual demonstration

85%

85% Perform, all the knowledge acquired in housekeeping Review of related topics: Window cleaning Bathroom cleaning Floor cleaning Guestroom make-up 6 Hours Actual Demonstration Actual demonstration 85%

FINAL EXAMINATION

TEXTBOOKS REFERENCES

: 1. Roldan, A. Housekeeping Management. AR Skills Development and Management Services Inc, Paranaque City 2007 : 1. Jones, Thomas, Professional Management of Housekeeping Operations. John Wiley & Sons. New Jersey. 2008 2. Raghubalan, G: Hotel Housekeeping: Operations and Management. Oxford University Press. New York. 2007 3. Banejiee C. Housekeeping Management in Hotel. APH Publishing. 2007 4. Nistschke, A, Managing Housekeeping Operations. Educ. Institute of the American Hotel and Motel Asso. 2008 5. Guscuin, K, Hotel Housekeeping: Necessary Features, Cyber Tech. 2008

6. http://www.search ebscohost.com 7.http:/site.ebrary.com/liveperpetualdalta/home.action.

GRADING SYSTEM

: The final grade for the course is based on the average of the prelim, midterm and final periodical grades. Periodical grades is computed as the sum of 2/3 of the class standing and 1/3 of the periodical exam. Class standing is broken down as follows: 50% for Performance,30% for Output, 20% for Research/Project.

Prepared by: Mr. Wendell B. Aguirre Faculty

Recommending approval: Ms. Evelyn D. Antiporda Dean, CIHM

Approved by: Alfonso H. Loreto, Ed. D School Director