SERVICE BULLETIN

Date Issued: 14 June 2010

SB 800 Product: Phaser 6121MFP Operational Groups: All

PROBLEM:
A toner cartridge is leaking causing print quality defects on all output.

CAUSE:
Improper removal of the shipping cover could cause a tab, as seen in Figure 1, to damage the toner cartridge creating a toner leak.

Figure 2 A new cover has been designed and was cut into manufacturing on November 9, 2009. To determine if a toner cartridge was manufactured with the new or old style cover check the serial number for the date of manufacture, see Figure 3. Toner cartridges with a serial number prior to xxxxx9Y09x were manufactured with the old style cover.

PYK5F9Y09B
1-Digit Year of Manufacture 1-Digit Month of Manufacture (Oct. "X", Nov. "Y", Dec. "Z")
Figure 1

2-Digits Day of Manufacture

Figure 3

SOLUTION:
If the toner cartridge is leaking it will need to be replaced. To remove the cover from a toner cartridge, move the handle in the direction of the arrow, as shown in Figure 2, so the tab is moved away from the toner cartridge when the cover is removed.
Copyright 2010 Xerox Corporation. All rights reserved. XEROX, the stylized X, and Phaser trademarks of Xerox Corporation in the United States and/or other countries.

The new design has a smaller tab to avoid damaging the toner cartridge and also includes a second handle to aid in the safe removal of the cover, see Figure 4. 1 of 2

Figure 4

PART INVENTORY STRATEGY:

Not applicable. GTG

Page 2 of 2