IT Specialist - Jorge Soto

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Jorge L.

Soto
5771 Crowntree Ln Apt #211 Orlando, Florida 32829 787-404-1763 jorgesoto@jstechsupport.com

EXPERIENCE Self-Employed, Computer Technician Mayaguez, PR 6/2008 5/2013 Resolved laptop and desktop issues through maintenance and replacements Created system backups and system images Built custom computers for clients Ran diagnosis for a variety of problems on desktop and laptop computers Flashed BIOS updates and custom firmwares for routers Repaired faulty hardware components on computers and cellular phones Connected and configured home networks Taught clients how to run maintenance on their OS and hardware SKILLS Hardware: Install and repair computer hardware on desktops, laptops, and cellular phones Troubleshoot computers and smartphones Develop and maintain computer networks through routers, hubs, and switches Understand user reference and maintenance manuals Ability to identify computer and smartphone hardware without guides Software: Install and configure operating systems such as Windows, OSX, and Linux Ability to configure VPNs, proxies, and other network related connections Create custom domains for personal and work emails Setup anti-viruses and firewalls Modify routers to implement custom firmwares Diagnose errors in computers and smartphones Create and maintain various guest OS on VMware and VirtualBox Interpersonal: Speak fluently in English and Spanish Demonstrate interpersonal skills with clients Respond to client problems via phone, email, or remote access Explain the cause of problems to clients and prevention PROFICIENCIES

Certifications: A+ Certified (COMP001020565995) Operating Systems: Windows XP/Vista/7, Apple OS X/iOS, Android Network Hardware: Cisco, Linksys, Netgear, Belkin Software: Windows Office Suite (2003-2010), SharePoint, Visual Studio 2010 Programing Languages: Visual Basic, Java, Python Virtualization: VirtualBox, VMware

EDUCATION Bachelor of Science: Business Administration Concentration: Computer Information Systems August 2009 May 2013

University of Puerto Rico, Mayaguez Campus, PR

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