WORKING PROCEDURE AND

USER MANUAL
FOR
ON LINE E-TICKET/I-TICKET TDR REFUND PROCESS

Contents

Objective................................................................................ 1
General Instruction............................................................. 2 8
Module I (To be used by customer).............................. 9 18
Module-II (To be used by Corporate Office)................19 67
Module III (To be used by IRCTC Zonal/
Regional Office).........................68 80
Module IV (To be used by Railways)..........................81 110
Module V (To be used by Customer
Care Staffs of IRCTC..............111 114
Appendices
Abbreviations................................................................... 115
Meanings/Synonyms..................................................... 116
Emailids............................................................................117
Circulars............................................................................