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Telecom Oss/bss Overview
Telecom Oss/bss Overview
Prepared by : Magid Fatehy Telecom OSS Team Leader at Giza Systems www.magid.tk
Before we Begin
This presentation is a very high level
overview for the most Telecom OSS/BSS components. Any information or examples in the presentation are not related to a specific operator or vendor. Any similarity with any implementation is not intended.
Agenda
General Concepts
Data Collection Mediation
Billing
SS7 Monitoring Revenue Assurance Fraud Management Fulfillment / Provisioning
General Concepts
Numbering Plan +20 10 1234567
+ or 00 20 10 1234567
Call Scenario
Local Loop
Internal Trunks
Internal Trunks
Local Loop
Toll Exchange or Tandem Switch : connects multiple switches to route the calls
There are a lot of other fields generated in the EDR depending on the event type; Voice call, Video call, SMS, MMS, etc.
Switch
Data Collection SS7 Monitoring Mediation Rating
Revenue Assurance
Test Call Generator Fraud Management
Data Collection
Data Collection Design
Lucent
Ericsson Nortel
Huawei
ZTE
OCB, HC3.1, HC3.2, HC3.4 EWSD 5ESS AXE, AXD DMS UNO, CDMA, C&C08 UNO, CDMA
Mediation
Mediation (Cont.)
What is Mediation ?
Set of pre processing functions that are
Mediation (Cont.)
Main Mediation Functions
Collection and Archive From Data Collections or from the switches (in another setup) Parsing Applying The Business Rules
Mediation (Cont.)
Parsing / Reformatting
The process of decoding the input files
Mediation (Cont.)
Applying The Business Rules
Normalization
e.g.: Numbers Format, Time Format
Filtration
e.g.: Zero call durations, Non billing CRDs
Mediation (Cont.)
Auditing & Reporting
Reporting
e.g.: Number of CDRs in specific switch per
Error Processing
Errors reporting & reprocessing.
Billing
Retail Billing (Billing only)
For postpaid subscribers
Billing)
For other network operators
Retail Billing
Rating
Rate each EDR with the corresponding rate
Billing
Calculate the fixed charges, discounts, etc
(Bill Cycle)
Bill Production
Produce and print the invoices
system
International, etc) Time of the call (Peak, Off Peak) Subscriber's rate plan
Interconnect Billing
Interconnection Terminology
Franchise 2 Franchise 1
Point of interconnect
Network Address
Payment Direction
Operator A
Interconnect Owner
Transit (Interconnect)
Retail
Operator B
Network Operator
Outgoing Statement
Pricing
Negotiations
Invoice
Reconciliation
Settlement
Negotiations
Invoice Payment
Network Operator
Refile / Hubbing
Optimized Routing
A system which dynamically update the
routing table on the switch to select the best route to every destination. The best route can be determined based on the price, line quality, interconnect agreement conditions, etc. The Optimized Routing system gets feeds from interconnect billing and SS7 monitoring to select the best route and update switches.
SS7 Monitoring
SS7 Protocol
Signaling protocol between network
elements (Switches)
Probes
Switch A Switch B
Switch B
(3) ANM
Revenue Assurance
Revenue Assurance focus on
1. Usage Assurance
Reconcile the traffic (EDRs) between the systems;
EDRs) with post mediated EDRs (after mediation) to ensure the mediation process.
not charged for it (exist in the switch but not exist in the billing) 2. Over billing: an opposite of Under Billing
Transformation
RA Database
The transformation specification for each file called a Parser Number of Parsers = Numbers of different input formats
Fraud Management
Fraud management system focus on
rules to detect any abnormal behavior and fire alarms in a near real time fashion.
Fulfillment / Provisioning
Fulfillment / Provisioning is the automation
Provisioning (Cont.)
The Old Manual Process
Customer Service Office Work Order Work Order Copy Shipping PBX Switch
Shipping Customer
Billing System
TE CallCenter Agent
Provisioning (Cont.)
The Automated Process
CRM
Channels: IVR Web Site Call Center Customer Point eTopup Channels
Provisioning
Sub Systems: Network Inventory Service Activation Workforce Management
Network
Billing
Customer
Provisioning (Cont.)
The provisioning process contain of multiple
Provisioning (Cont.)
Service Activation
The system who activate the service on the network
element (Switches)
Interact with the different network elements by different
Provisioning (Cont.)
Network Inventory
Holds all detailed information about the network
determine the best way for providing the service. e.g. what is the shortest route to connect two sites using the leased line.
Provisioning (Cont.)
Workforce Management System
Distribute the work orders automatically on the
subscribers to change their service provider (Telecom Operator) without changing their phone numbers.
e.g. Mobinil (012 1234567) Vodafone (012
1234567)
Systems
NPC: Number Portability Clearinghouse
NPG: Number Portability Gateway
numbers.
Existing at the Regulator. Mange the portability process between the
Telecom Operators.
1. Indirect
Each call to a ported number should go to the original operator (Donor) and he forward it to the Recipient operator.
2. Direct
Each operator know where the ported number be and forward the call direct to his new network.
Finally, We Cover
General Concepts
Data Collection Mediation
Billing
SS7 Monitoring Revenue Assurance Fraud Management Fulfillment / Provisioning