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    Quiz On BPR

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    Saimadhav Mamidala
    This document contains questions about business process reengineering (BPR). It asks the reader to indicate the type of various processes, speculate visions for maintenance, meter management, customer service and billing/collection processes, and explain the relationships between BPR and total productive maintenance (TPM), the usefulness of process mapping tools, the role of middle management and maintaining a learning environment for BPR, and the relationships between total quality management (TQM) and sustaining BPR through management systems.

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    Quiz On BPR

    Uploaded by

    Saimadhav Mamidala
    11 views2 pages
    This document contains questions about business process reengineering (BPR). It asks the reader to indicate the type of various processes, speculate visions for maintenance, meter management, customer service and billing/collection processes, and explain the relationships between BPR and total productive maintenance (TPM), the usefulness of process mapping tools, the role of middle management and maintaining a learning environment for BPR, and the relationships between total quality management (TQM) and sustaining BPR through management systems.

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    BPR - Quies

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    This document contains questions about business process reengineering (BPR). It asks the reader to indicate the type of various processes, speculate visions for maintenance, meter management, customer service and billing/collection processes, and explain the relationships between BPR and total productive maintenance (TPM), the usefulness of process mapping tools, the role of middle management and maintaining a learning environment for BPR, and the relationships between total quality management (TQM) and sustaining BPR through management systems.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    11 views2 pages

    Quiz On BPR

    Uploaded by

    Saimadhav Mamidala
    This document contains questions about business process reengineering (BPR). It asks the reader to indicate the type of various processes, speculate visions for maintenance, meter management, customer service and billing/collection processes, and explain the relationships between BPR and total productive maintenance (TPM), the usefulness of process mapping tools, the role of middle management and maintaining a learning environment for BPR, and the relationships between total quality management (TQM) and sustaining BPR through management systems.

    Copyright:

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    Download as DOC, PDF, TXT or read online from Scribd
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    Quiz on BPR

    1. 2. What are the implications of BPR for a cross functional process? Indicate the type for following process? (i) Maintenance of Coal Handling Plant (ii) Capacity Planning (iii) QMS Reviews (iv) Steam Generation (v) Load Management (vi) Meter Replacement (vii) Customer service (viii) Billing and Collection (ix) Performance Management (x) Contractor Engagement Speculate the possible vision of each of the following process. (i) Maintenance of Coal Handling Plant (ii) Meter Management (iii) Customer Service (iv) Billing and Collection (v) Contractor Management

    3.

    4. 5. 6. 7. 8. 9. 10.

    What is the relationship between TPM and BPR? What is the usefulness of process mapping tool for BPR? Illustrate Internet based customer service process. What is the role of middle management in BPR? What is the need for maintaining learning environment for BPR? What is the relationship between TQM and BPR? What is the role of Management System to sustain BPR? Illustrate a few.

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