OSS WITH A BRAIN

Enable customer support to respond accurately to customer complaints Shield back-office staff from incident management Reduce the mean time to repair network incidents Enable more staff members to understand the network

Simplifying troubleshooting

Most Innovative OSS Solution in Europe!

London, 14 May, 2013

Frost & Sullivan presents the 2013 New Product Innovation Award to 2operate for the game changing solution known as 2solve. Leveraging upon unique technologies and advanced graphic user interfaces, 2operate has properly designed 2solve to be an attractive and a more intuitive way of managing the network. 2operate has been able to build a product which can help save cost and resources. The functionalities of 2operate offer a unique way of making the network management both quite simple and effective. Simplifying troubleshooting

2solve Adds Value to Network Data

Performance Data, Call Data, Alarms

Network

2solve More Users than Traditional Tools

2solve supports more staff than traditional OSS tools

2solve Workload Closer to Customer!

Incident handling closer to customer

2solve Automated Reasoning

Automated Reasoning Customer Support can diagnose incidents!
Back Office is shielded from incidents Faster response to customers Reduced time to resolve incidents

Key Feature: Map-Based Troubleshooting

Site has degraded services on all sectors!

Type customer address here...

Key Feature: Service Performance

Impact on all services...

Traffic has dropped to 0...

Key Feature: Automated Diagnostics

Power supply issue!

Key Feature: Trend Graphs per Root Cause

Clear indications of power supply issue!

Key Feature: Emailed Performance Reports

Production Setup
HTTP (80, 8080) DB (3306)

User PC

Server A (application)

Server B (data)

Web Browser
2solve Web Client

Web Server
2solve
2solve Database

Troubleshooting Suite PM, CM, FM

2solve Collector

file transfer

OS Server A: Win'08 Server B: Win'08

CPU RAM HDD 3GHz 16GB 100GB (multi-core) 3GHz 16GB 1TB (multi-core)

CM

PM

FM

Want to Try 2solve in Your Organisation?

Then we propose: 1. Agree on an Initial Setup 2. Measure/Estimate Gains 3. Decision for Production Setup

Approx. 3 months

We evaluated 2solve over a three month period, and the solution met expectations on our measured parameters. In particular, 2solve makes service and network data available to more staff members, what makes 2solve a common working tool between divisions. During the evaluation period, 2operate also proved to be very effective in reacting to our demands and requests.

Gunars Danbergs
Technical Director of LMT
(trial period, Nov. 2012 Feb. 2013)

Key Customers
The thinking behind 2solve is simply ingenious. It is very different from the traditional tools we have used, and the concept behind is exactly what we need to move workload to the front of the organization.

Head of Network Operations Tech. Support Engineer

2solve is much faster than traditional tools from our equipment providers. It presents trend graphs in seconds where [OSS tool from network vendor] spends minutes doing the same.