Scribd Logo
Upload

Welcome to Scribd!

  • Crisis Management

    Uploaded by

    jaya_raut13
    8 views6 pages
    The document outlines the stages of crisis management: pre-crisis planning involves scanning the environment, assessing situations, and preparing communication tools; crisis management consists of detecting the crisis and handling it by acknowledging, explaining, taking responsibility for, consulting about, committing to resolve, and providing restitution for the problem; post-crisis action follows up on the situation; and learning takes place after a crisis to help improve future crisis response.

    Original Description:

    HR

    Original Title

    HR

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the stages of crisis management: pre-crisis planning involves scanning the environment, assessing situations, and preparing communication tools; crisis management consists of detecting the crisis and handling it by acknowledging, explaining, taking responsibility for, consulting about, committing to resolve, and providing restitution for the problem; post-crisis action follows up on the situation; and learning takes place after a crisis to help improve future crisis response.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    8 views6 pages

    Crisis Management

    Uploaded by

    jaya_raut13
    The document outlines the stages of crisis management: pre-crisis planning involves scanning the environment, assessing situations, and preparing communication tools; crisis management consists of detecting the crisis and handling it by acknowledging, explaining, taking responsibility for, consulting about, committing to resolve, and providing restitution for the problem; post-crisis action follows up on the situation; and learning takes place after a crisis to help improve future crisis response.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 6

    Communication Skills_________________________________________________________________________

    CRISIS MANAGEMENT

    Communication Skills________________________________________________________________

    CRISIS MANAGEMEMNT
    Stages
    Pre- Crisis Planning
    Crisis management
    Post-crisis Action
    Learning

    _____________________________________________________________________________________________________________________
    G

    Communication Skills________________________________________________________________

    Pre- Crisis Planning


    Scanning The environment
    Assessing the situation
    Crisis communication Tools

    _____________________________________________________________________________________________________________________
    G

    Communication Skills_________________________________________________________________________

    Crisis Management
    Detecting the Crisis
    Handling the Crisis
    - Acknowledge the problem exists
    - Explanation
    - Take responsibility of the situation
    - Consultation
    - Commitment
    - Restitution

    _____________________________________________________________________________________________________________________

    Communication Skills_________________________________________________________________________

    Post Crisis Action


    Follow up

    _____________________________________________________________________________________________________________________

    Communication Skills_________________________________________________________________________

    Learning

    _____________________________________________________________________________________________________________________

    You might also like