One to one communication

objectives
At the end of this presentation audience will be able to: Define one-to-one communication Explain the use of one-to-one communication

objectives
Explain the ways in which one-to-one communication can be improved Explain the common reasons for the breakdown of one-to-one communication

Explain the GATHER approach of one-toone communication.

Definition

Uses of one-to-one communication

Giving information
Encouraging to take a particular action Helping to take a decision Breaking sensitive news

Uses of one-to-one communication

Helping to cope with a difficult situation Therapy for people who has a particular problem

Ways to improve one-toone communication

place and time
Handling the encounter Obtaining feedback on the outcome of the session

Common reasons for breakdown of one-to-one communication

Disturbance of the environment

Uncomfortable to share their real problems. Unable to find the real reason for the problem

Common reasons for breakdown of one-to-one communication

Unable to clear the doubts Information provided is not enough

Too much information is given at a time

Wide difference in background between the two person No follow-up given

GATHER approach
Greet the person Ask about their problem Tell them any relevant information Help them to make decision

GATHER approach
Explain any misunderstanding Return to follow-up on them

Questions