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TRAINING PROJECT REPORT

ON STUDY OF CUSTOMER SATISFACTION AT RELIANCE COMMUNICATION

Submitted in Partial fulfillment of requirement of Bachelor of Business Administration
From CHAUDHARY CHARAN SINGH UNIVERSITY

Submitted By: SHOBHIT JAIN (BBA VI SEM.) ROLL NO. 6424524

Submitted To: Mr. Prashant Faculty BBA Department

DECLARATION

I Shobit Jain hereby it declare that the research work presented in this project report entitled Study of Customer Satisfaction at Reliance Communication for the fulfillment of degree of Bachelor of Business Administration is based on my work during the summer training in the Reliance . The project embodies the result of work and studies carried out by me and the content of the project do not form the basis for the award of any other degree to me or to anybody else.

Shobhit Jain

ACKNOWLEDGEMENT

Training experience at Reliance was very nurturing and learning for us. All the classroom study got a practical approach and a very interactive session was added to our experience. A lot of thanks are to be given to every member of organization for their support.I am thankful to Mr. Manoj Kumar Shekhawat, Sales Manager for introducing us to the companys each and every department and the working of company.

I am extremely thankful to our industry guide Mr. Ashok Kumar Sharma, DGM-ER and the whole ER six-member team Mr. Vikram Singh, Mr. Sunil Sheoran, Mr. Prem Singh Bhati, and Mr. Ashish Tripathi for all the knowledge and support provided through the whole period of training.Last but not least, I would like to show my gratitude to all the employees those who directly or indirectly help us to complete our project.