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    2 1 Below Average Poor Dissatisfa Ction Level

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    Hasan Zahid
    This document contains a survey results table that rates different aspects of a cellular network service on a scale of 1 to 5, with 5 being excellent and 1 being poor. It includes ratings for voice and data services both within the network and roaming internationally, as well as call and message delivery times and success rates. It also calculates overall customer satisfaction levels based on the ratings.

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    2 1 Below Average Poor Dissatisfa Ction Level

    Uploaded by

    Hasan Zahid
    4 views4 pages
    This document contains a survey results table that rates different aspects of a cellular network service on a scale of 1 to 5, with 5 being excellent and 1 being poor. It includes ratings for voice and data services both within the network and roaming internationally, as well as call and message delivery times and success rates. It also calculates overall customer satisfaction levels based on the ratings.

    Original Description:

    excel

    Original Title

    Book1.xlsx

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    This document contains a survey results table that rates different aspects of a cellular network service on a scale of 1 to 5, with 5 being excellent and 1 being poor. It includes ratings for voice and data services both within the network and roaming internationally, as well as call and message delivery times and success rates. It also calculates overall customer satisfaction levels based on the ratings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    4 views4 pages

    2 1 Below Average Poor Dissatisfa Ction Level

    Uploaded by

    Hasan Zahid
    This document contains a survey results table that rates different aspects of a cellular network service on a scale of 1 to 5, with 5 being excellent and 1 being poor. It includes ratings for voice and data services both within the network and roaming internationally, as well as call and message delivery times and success rates. It also calculates overall customer satisfaction levels based on the ratings.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 4

    Rating

    Level

    Excellent

    Good

    Average

    51

    44

    38

    79

    56

    75

    2
    Below
    Average

    Dissatisfa
    Indifferen
    ction
    t
    Level

    Poor

    Total
    Samples

    12

    153

    13.07%

    24.84%

    40

    15

    191

    8.38%

    20.94%

    46

    40

    16

    183

    12.02%

    21.86%

    165

    55

    36

    21

    282

    9.22%

    12.77%

    116

    72

    59

    21

    277

    10.83%

    21.30%

    Signal
    Coverage
    inside the
    building

    76

    64

    66

    48

    24

    278

    25.90%

    23.74%

    Signal
    Coverage
    outside
    the
    building

    151

    70

    40

    273

    4.40%

    14.65%

    Unexpect
    ed call
    drops
    during ONnet calls

    104

    81

    51

    24

    10

    270

    12.59%

    18.89%

    Data
    Rate/Spee
    d of
    GPRS
    Voice
    quality
    Internatio
    nal Call
    Quality of
    call
    connectivi
    ty
    Internatio
    nal Calls
    Voice
    quality
    ON-Net
    Voice
    quality
    OFF-Net

    Unexpect
    ed call
    drops
    during
    OFF-net
    calls
    Quality of
    call
    connectivi
    ty ONNet
    Quality of
    call
    connectivi
    ty OFFNet
    SMS
    Delivery
    TIME
    Onnet
    SMS
    Delivery
    Success
    ONNET
    SMS
    Delivery
    Success
    Offnet
    SMS
    Delivery
    Time
    Offnet

    83

    75

    76

    22

    10

    266

    12.03%

    28.57%

    131

    62

    37

    23

    10

    263

    12.55%

    14.07%

    95

    76

    71

    10

    261

    7.28%

    27.20%

    109

    58

    26

    12

    214

    9.81%

    12.15%

    127

    47

    28

    10

    214

    5.61%

    13.08%

    91

    56

    48

    11

    211

    7.58%

    22.75%

    90

    57

    50

    11

    212

    7.08%

    23.58%

    Satisfactio
    n Level

    62.09%

    70.68%

    66.12%

    78.01%

    67.87%

    50.36%

    80.95%

    68.52%

    59.40%

    73.38%

    65.52%

    78.04%

    81.31%

    69.67%

    69.34%

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