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  • Total Clienti Care Au Asteptat

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    Florin Chiriac
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    The document contains data from two different phone queues, "CT ConnectingU2_888" and "CT ConnectingU2_944", with metrics collected over 30 minute intervals throughout the day. The metrics include the number of calls in the queue, number of redirect attempts, number of successful redirects, average waiting time for all callers, and average waiting time just for those who spoke to an agent. The data suggests the "CT ConnectingU2_888" queue was busier overall and had longer average wait times than the "CT ConnectingU2_944" queue.

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    jbhu

    Original Title

    29 Mai

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    The document contains data from two different phone queues, "CT ConnectingU2_888" and "CT ConnectingU2_944", with metrics collected over 30 minute intervals throughout the day. The metrics include the number of calls in the queue, number of redirect attempts, number of successful redirects, average waiting time for all callers, and average waiting time just for those who spoke to an agent. The data suggests the "CT ConnectingU2_888" queue was busier overall and had longer average wait times than the "CT ConnectingU2_944" queue.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    15 views2 pages

    Total Clienti Care Au Asteptat

    Uploaded by

    Florin Chiriac
    The document contains data from two different phone queues, "CT ConnectingU2_888" and "CT ConnectingU2_944", with metrics collected over 30 minute intervals throughout the day. The metrics include the number of calls in the queue, number of redirect attempts, number of successful redirects, average waiting time for all callers, and average waiting time just for those who spoke to an agent. The data suggests the "CT ConnectingU2_888" queue was busier overall and had longer average wait times than the "CT ConnectingU2_944" queue.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 2

    Queue Name

    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_888
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944
    CT ConnectingU2_944

    Time Interval

    9:00
    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30
    18:00
    18:30
    19:00
    19:30
    20:00
    20:30
    9:00
    9:30
    10:00
    10:30
    11:00
    11:30

    Interval End

    9:30
    10:00
    10:30
    11:00
    11:30
    12:00
    12:30
    13:00
    13:30
    14:00
    14:30
    15:00
    15:30
    16:00
    16:30
    17:00
    17:30
    18:00
    18:30
    19:00
    19:30
    20:00
    20:30
    21:00
    9:30
    10:00
    10:30
    11:00
    11:30
    12:00

    No Calls In =
    No of redirect tries
    TOTAL CLIENTI
    CARE AU
    ASTEPTAT
    25
    66
    29
    74
    20
    62
    32
    111
    28
    79
    29
    113
    27
    85
    29
    94
    24
    53
    32
    100
    33
    95
    27
    61
    23
    50
    20
    36
    20
    37
    20
    68
    29
    74
    26
    58
    19
    54
    20
    30
    29
    73
    18
    38
    23
    38
    10
    22
    10
    28
    9
    25
    13
    40
    5
    16
    4
    20
    6
    23

    No of successful redirect =
    Average waiting time (sec) =
    Average
    TOTAL CLIENTI CARE AU
    medie timp asteptare a tuturor waiting time
    REUSIT SA VORBEASCA CU fata de toti cei care au vorbit cu
    (min)
    AGENT
    agent
    22
    30.00
    0.50
    23
    33.26
    0.55
    16
    43.13
    0.72
    25
    51.60
    0.86
    23
    36.52
    0.61
    22
    62.05
    1.03
    25
    36.00
    0.60
    20
    55.50
    0.93
    21
    22.86
    0.38
    24
    47.50
    0.79
    20
    56.25
    0.94
    22
    26.59
    0.44
    18
    26.67
    0.44
    15
    21.00
    0.35
    21
    11.43
    0.19
    14
    57.86
    0.96
    25
    29.40
    0.49
    20
    28.50
    0.48
    16
    35.63
    0.59
    18
    10.00
    0.17
    25
    28.80
    0.48
    18
    16.67
    0.28
    19
    15.00
    0.25
    9
    21.67
    0.36
    9
    31.67
    0.53
    9
    26.67
    0.44
    10
    45.00
    0.75
    5
    33.00
    0.55
    5
    45.00
    0.75
    4
    71.25
    1.19
    0.59

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