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  • Quickstart Proposal

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    jwinsor
    26 views2 pages
    1. The document outlines training materials for different audiences on MetraNet and its components, including MetraCare, MCM, MOM, and MPM. 2. Training modules are proposed on account hierarchies, product catalogs, operations, and new services for executives, CSRs, product administrators, operations staff, and SIs. 3. Quickstart guides and tutorials exist or will be developed from existing documentation for each audience on key concepts and tasks.

    Original Description:

    Quickstart Proposal

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    © Attribution Non-Commercial (BY-NC)

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    1. The document outlines training materials for different audiences on MetraNet and its components, including MetraCare, MCM, MOM, and MPM. 2. Training modules are proposed on account hierarchies, product catalogs, operations, and new services for executives, CSRs, product administrators, operations staff, and SIs. 3. Quickstart guides and tutorials exist or will be developed from existing documentation for each audience on key concepts and tasks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    26 views2 pages

    Quickstart Proposal

    Uploaded by

    jwinsor
    1. The document outlines training materials for different audiences on MetraNet and its components, including MetraCare, MCM, MOM, and MPM. 2. Training modules are proposed on account hierarchies, product catalogs, operations, and new services for executives, CSRs, product administrators, operations staff, and SIs. 3. Quickstart guides and tutorials exist or will be developed from existing documentation for each audience on key concepts and tasks.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 2

    Proposed Solution

    MetraNet/ MetraView MetraCare 1. Account Hierarchies Overview (MetraCare) * MCM 2. Product Catalog Overview (MCM) * MOM MPM/ MetraSDK 4. New Services Overview (MPM)

    MetraNet Overview
    For all audiences (Including those wanting an executive summary)

    3. Operations Overview (MOM)

    MetraCare AVI 1. Account Hierarchies Tutorial 2. Product Catalog Tutorial *

    MCM AVI

    MOM AVI 3. Operations Tutorial

    MPM AVI 4. New Services Tutorial

    Install Script

    Audiences: Executives CSRs Product Administrators Operations Staff SIs

    * We can leverage existing docs to produce these

    Quickstart Audiences
    Executives MetraNet Overview Viewing Subscriber Bills Subscriber Bills, MetraNet Concepts MetraNet Overview, Viewing Subscriber Bills MetraNet Overview, Customizing Subscriber Bills MetraNet/ MetraView Overview Create Subscriptions, Accounts, Hierarchies Group Subscription Concepts, Subscriptions in Folder Templates Fixing Subscriptions. Group Subscription Concepts MetraCare Customization Group Subscription Concepts MetraCare Overview/ Tutorial Enter Product Offerings, Rates

    CSRs

    Product Administrators

    Operators

    Fixing Rates, PO Availability

    EOP Tasks, Failed Transactions, Backout/Rerun Adding New Services, Customization MPM Overview/ Tutorial

    SIs

    Product Catalog Concepts/ Overview MCM Overview/ Tutorial

    EOP and Ops Overview MOM Overview/ Tutorial

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