Professional Documents
Culture Documents
TQM Leadership
TQM Leadership
James MacGregor Burns One who instills purposes,not one who controls by brute force
Daimler Chryslers CEO Bob Eton .Someone who can take a group of people to a place they dont think they can go
Leadership Concepts
o To become successful ,leader requires to understand human natures-Basic needs,wants and abilities of people o Gives Security & independence,rewards & punishments,word of praise,Trust& distrust.
Reactive
Proactive
There is nothing I can do Lets Look at our alternatives She makes me so mad I control my feelings I have to do that. I cant I must Things are getting worse I will choose proper response I choose I prefer What initiative can we use ?
Based on Personal philosophy Honesty Positive Attitude Remember the people Sense of humor Do not fear mistakes Encourage Subordinates Read Books for leadership Developments
Important
Not Important
SAY
o Understand Persons Emotions &
Definition
Ethics
Ethics is body of principles of human conduct that govern the behavior of individuals & organizations. Ethics Means something different to Different People, especially International Workforce & Vary Culture. Causes of unethical behaviour
Organization
Favors their own interests Sales through false advertising Individuals Abuse their position & power Favors short term results Decisions based on Assumptions