Complaint no.

1-36014586637 1-36008289348 1-36015902774 1-36016428981 1-36021520113 1-36023455664 1-36048550130 1-36049142322 1-36050103449 1-36050927320 1-36051522585 1-36054086478 1-36057797132 1-36059056954 1-36062045384 1-36064026250 1-36073328918 1-36082672470 1-36086677560

MSISDN Alternate no. 8346935853 7872702080 9093808636 9734385929 8515825001 9734397595 7699078734 9734397595 9126676533 7407308609 9126072050 8016576540 8609034124 8609034124 8346013599 9800815576 9126494788 9735566525 7699554676 9933591738 9093755743 Na 7384720362 8906615667 8346807516 9934223686 8350018202 9679869382 7699736855 9733310309 9093515736 9093276294 7679741103 8514921005 8513950103 9088808017 7699253303 na

Type Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network Network

Sub Type C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage C-Coverage

Complaint Logged Date 5/7/2013 8:04 4/7/2013 20:56 5/7/2013 9:06 5/7/2013 9:27 5/7/2013 12:16 5/7/2013 13:13 6/7/2013 10:23 6/7/2013 10:47 6/7/2013 11:11 6/7/2013 11:43 6/7/2013 11:52 6/7/2013 13:17 6/7/2013 15:20 6/7/2013 16:02 6/7/2013 17:31 6/7/2013 18:30 6/7/2013 23:40 7/7/2013 12:38 7/7/2013 15:35

Fwd to Docomo Team Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Complaints Resolution Date (SLA) 10/7/2013 10:00 10/7/2013 10:00 10/7/2013 10:12 10/7/2013 10:33 10/7/2013 13:20 10/7/2013 14:16 11/7/2013 11:28 11/7/2013 11:55 11/7/2013 12:20 11/7/2013 12:54 11/7/2013 12:55 1/7/2013 14:20 11/7/2013 16:25 11/7/2013 17:08 11/7/2013 18:37 11/7/2013 19:36 12/7/2013 10:00 12/7/2013 10:00 12/7/2013 10:00

Problem Summary Customer is facing Indoor & Outdoor coverage problem Customer is facing Indoor coverage problem & also Voice Cracking Issue Customer is facing Indoor coverage problem Customer is facing Indoor coverage problem & also Call Drop Issue Customer is facing Indoor & Outdoor coverage problem & also Voice Cracking Issue Customer is facing Indoor coverage problem & also Call Drop Issue Customer is facing Indoor & Outdoor coverage problem Customer is facing Indoor & Outdoor coverage problem & also Call Drop Issue Customer is facing Indoor & Outdoor coverage problem & also Voice Cracking Issue Customer is facing Indoor & Outdoor coverage problem Customer is facing Indoor & Outdoor coverage problem Customer is facing Indoor & Outdoor coverage problem Customer is facing Indoor coverage problem & also Voice Cracking Issue Customer is facing outdoor coverage and Voice Cracking problem. Customer is facing Indoor coverage problem Customer is facing Indoor & outdoor coverage problem Customer is facing Indoor coverage problem. Customer is facing Indoor & outdoor coverage and Call Drop problem. Customer is facing Indoor & outdoor coverage problem.

Target No NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA

Duration (From & When) Prompt Error All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA All Time NA

Location & Landmark VILL..BOROBAZAR..DIST...EST MIDNAPUR...POST...BOROBAZAR...PIN....721111 sulpara , goalpukur ,uttardinjpur palish pur, P.O- bishor, Dstrc -Birbhum Palitpur,Po-Bishor, Ps- Murarai,pin-731238, Birbhum vill=chaulia.po=bantan.ps=bantan.pin=721426 Vill:- Kandi, Po:- Kandi, dist:- Mursidabad, Pin:- 742137 ISLAMPUR,P.S-ISLAMPUR,DIST-NORTH DINAZPUR vill-purirhat, po- dhulki, ps-dinhata,dist konchbihar, pin-736134 villmoucha kankuria p.o tinpankuria p.s samsergunje dis murshidabad pin 742202 vill teorberia po jagannath pure p.s das pure dis paschim midnapurepin 721641 DINHATA MUNICIPALITY WARD NO 8 COOCHBEHAR,BAGNI PART 2,WB 736135 Dag No.13346, 22683, kh-7058/1,7505/1, 7040/1, jl-101,Vill/Po /Ps/Mouza : Bishnupur, Dist : Bankura - 722122 vill...baesguri..post...kuchbihar,,,ps,,,grp new kuchbihar,,,,pin,,,736179 vil-shuknapore,p.o-digri,.p.s-gorbeta,dis - mednapur(w)pin-721253 land mark- digri shanatoriyam high school CHAKULIA,Laucha P.o: Lalgang, dist-North Dinajpur Pin: 733201 rajgram railway station,birbhum,rampur hat Landmark-raj gram railgata VILL-KAMALSAGAR,PO-RAJBATI,PS-BURDWAN.PIN-713104 Landmark-KAMAL SAGAR CENTRAL SCHOOL vill-dhuliyan,samserganj ,garur haat,dis:murshidabad ,pin- 742202 land mark-school mangal bari,islampur dist-uttar dinajpur

Status Revert Received on Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open Open

Closure Comments Pending With Satisfied/Dissatisfied Resolution