Dalwar Hussain

07939096864 dalwar_h@yahoo.com Midlands Personal Profile I put forward my application for the role of IT 1st Line Support because I have advanced working knowledge of Microsoft operating systems 2000/XP and 2007. I am also highly competent in the standard software applications, including Office XP/2003/2007 and 2010. Combined with a good experience of Active Directory to set up user accounts, reset passwords and solve printer connectivity issues, I believe this is the perfect role for me. I am highly organised and motivated with a proactive nature and can communicate clearly when prioritising and escalating incidents to provide a high degree of customer service. Key Skills: Microsoft operating systems 2000/XP/2007 Microsoft Active Directory 2008 Microsoft Office XP/2003/2007/2010 Excellent communicator/Superb telephone manner Quick problem solver Adept at dealing with pressurized situations Experience of handling personal confidential information Analytical thinking Polite, courteous and proficient Adobe Creative Suite 5: Graphic Design, Illustration, Motion Graphic, Editing Experience: Kellys Recruitment Sales Assistant (Temporary) Jun 2013 Selling ear piece radios for Sound Decisions Ltd to members of public at major sporting event Exceeding sales targets Cash handling, good with numbers Fantastic communication and people skills Working in a team Organised BSKYB LTD Editor Jul 2003 - Jan 2013 Editing programs across Sky television using Windows 2000/XP/2007 Setting up user accounts and passwords for team members and clients using Active Directory Resetting passwords and resolving printing issues for other members of staff using Active Directory Acquiring data from online library system and ability to create and distribute information in spreadsheets format using Excel and Outlook Acting as shift supervisor inputting sick, absence and holiday leave into internal portal Updating work rosters using Excel and printing off copies and attaching in staff areas ready for collection BSKYB LTD Senior Videotape Operator Sept 2001 Jul 2003 Managing a computer library system and delivering content to Sky news Communicating to members in the team via Microsoft Outlook. Dealing with high levels of incoming and outgoing telephone calls Advanced analytical skills Flexibility to working effectively in a variety of situations, as a individual or in a team Training junior members of staff

BSKYB LTD Videotape Operator Dec 2000 - Sept 2001 Storing and organising information on a central database Creating spreadsheets using Microsoft Excel to log all information Quick thinking, oral and written skills dealing with issues across the business Good at juggling tasks and prioritising Calm temperament Comfortable to take direction from senior members of staff BSKYB LTD (Sky News) Script Runner Apr 2000 - December 2000 Working with a computer system, printing, photocopying and delivering running orders and scripts to different news departments within agreed timescales. Resolving paper jams and ink issues with printers and photocopiers Delivering post around newsroom. Ordering and purchasing stationary and compiling inventory spreadsheets. Answering the telephone to meet and greet guests and showing them to various parts of the building. Birmingham City Council Administration Assistant Jul 1999 Jan 2000 Data entry skills to update free school meal records on councils internal computer system Collection and sorting of all incoming post and delivering to departments Faxing, printing, photocopying and scanning of departments documents Taking direction from Team Manager to prioritise and update free school meal records on councils internal computer system Communicating with external stakeholders to cross reference any discrepancies found between printed hard copies and records on internal computer system Travel to other council departments to pickup special deliveries and parcels Assist other council departments in administration duties Education Qualifications Luton University BA (Hons) Media Practices Solihull College A Levels September 1995 July 1999 2:2 September 1993 July 1995 Media Studies (B) Media Techniques (Merit) Combined English (C) Eight GCSES including Maths and English

Yardleys School Additional Skills Full UK Clean Drivers License Fluent in Bengali spoken

Interests/ Hobbies I love to keep fit by running, I relax by listening to music, I enjoy self education by learning new software such as Microsoft Access and Adobe InDesign. Most of all love taking care of my baby son.

References available upon request