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Commercial Network Operations Application
Commercial Network Operations Application
Commercial Network Operations Application
Internal
On Live Network Operation Basic Information ( ) Customer () DMPI GLOBE SMART PLDT BAYANTEL Products () Core A&S DATA Optical Wireless MW Power IT part Change Level () LEVEL 1 LEVEL 2 LEVEL 3 Remark Operation Engineer () ID: Name: Mentor ID: Mentor Name: Operation INFO() Site: Product: Operation Time: Outage period: Operation Description ( The Network Safety Owner Information: ID: Name: ) On Live Network Operation Service Flow Check List On Live Network Operation Check List () YES NO Remark 1 Submit Change Order () Change Order No. Relevant Element Change 1. 2. 3. order: 2 Understand Existing Network () 3 Health Check E&M NE Before Operation () 4 Prepare E&M MOP () 5 TD or ML review MOP (TD ML MOP) 6 GTAC Engineer review MOP (GTAC MOP) 7 HQ validate MOP at laboratory ( MOP ) 8 Prepare Car/Spare/Tools/(//) 9 Arrange Local Expert standby () 10 Arrange HQ Expert standby () 11 Check Remote Access system () 12 Arrange On Duty Engineer () 13 Inform Relative Team Before Activity () 14 Inform Relative Team After Activity () Network Operation MOP Check List MOP 1 Include Operation Plan Introduce () 2 Include detail operation procedure and print it () 3 Include script file if need () 4 Include service test procedure () 5 Include service observe method () 6 Include rollback procedure() 7 Include Risk description of Relevant Equipment () I Promise I have fully understood the operation and all risk; I will take the responsibility due to my mistake. . On Live Network Operation Review Record ( ) Name Operation Engineer TD or ML Network Owner Maintenance CS Manager Manager Signature Date Remark
On Live Network Operation Self-Check Detail Information ( ) Change Order Change Order No. Requestor Change Manager 1 2 3 4 Spare List 1 BOM Code BOM QTY The Description CAB Member Local Review GTAC Review GTAC
2013-07-09
HUAWEI Confidential
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Internal
GTAC Email: HQ_TAC@huawei.com Engineer Need Report the critical incident to maintenance manager and Product maintenance leader within 5 minutes
Maintenance manager need to broadcast critical incident update to all Relevant people in time.
Product maintenance leader need report the critical incident information to GTAC after discuss with CS manager within 4 Hours Level 2 and above need phone report within 15 minutes by TSD director.
2013-07-09
HUAWEI Confidential
Page2, Total2