Travel and Tour Operations

Content and Methodology

The Philippine Tourism Industry

Overview of the Philippine Tourism landscape, with descriptions of the organizational set up and functions of the leading government office directly involved in the industry. Description of the various industries in the private sector, directly involved in tourism.

Methods
Presentation of the Department of Tourism organizational set-up with the attached agencies, the heads and their functions. Presentation of the government and the private sector directly involved in tourism

Travel Agency
Definition of a travel agency, its functions and revenue sources. Requirements and procedures for setting up a travel agency. Differentiation on local government license and DOT accreditation

Functions of a Travel Agency

Organizational set up Functions and job descriptions of staff Marketing activities in the sales in the counter and field sales

Methods
Research of small, medium or big travel agency Interview of staff/employees Visit to a travel agency observation

Group presentation and discussion

Travel Agency Operations

Counter counseling Reservations manual and automated Fare calculation Ticketing Documentation passport, visa, immigration clearances

Methods
Discussions Presentation of samples hotel/tour vouchers, reservation slips, booking orders, etc. Role playing

Other Services
Reservation procedures for:
Onward flights Hotels Resorts Sightseeing tours Meetings, conventions Ad hoc packages Other requirements

Methods
Case analysis Situational exercises on:
Booking of flights Hotel reservations Tour packaging Other passenger requirements

Tour Operators & Tour Packages

Definition, functions and revenue sources Types of Tour Operators Components of a Tour Package

Types of Tour Packages

Methods
Discussions Exercises on how to package a tour

Presentation of tour package & its components Critiquing

Knowledge and Skills

World geography 24-hour time & time zones OAG ( official airline guide)

Reading the timetable

Phonetic alphabet Codes airline, city, airport and currency Manual and automated reservations CRS (computerized reservation system) Ticketing

Methods
Bring to class instructional aids:
World map Globe Sample (used airline ticket) OAG (official airline guide) Timetable

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