(key Performance Indicators)

KPIs

(organization indicators)

(Department indicators)

 (Individual Indicators)

1.
o



2.
3.
4.
4

 KPIs

(KPIs)

(Role Profile)

(Target)

Role Profile
Role profile

Role profile

-Org. Chart
-Line of command
-Job scope / Job level

Role Profile

1. Position Objective/Overview:
Role profile
2. Key Duties & Responsibilities:

3.Time spent: %

Role Profile

4. Expected Results / Outcomes:

5. Accountabilities/ Authority Level:

6. Key Contacts/ Interactions:

Role Profile

7. Technical Knowledge/ Skill:

8. Education % Qualification/ Experiences:

9. Attributes/ Competencies:

 Role profile

...
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\\9.JD 4.doc


1.

2.
3. ( )
4. /

1.


2.

3.

(Milestone)

(Specific)

(Measurable)

(Agreed Upon)
(Realistic)

(Time Bound)

14

 KPIs

(KPIs)

(Role Profile)

(Target)

*%
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 KPIs Target
KPI 2

Positive KPI % %
Negative KPI %

*
* (Benchmark)
*


(KPIS)

(%)

20

90

20

10

15

95

15

10

15

10

10

5-4-3-2-1


(KPIS)

(%)

% ()
%
%

20
15
20
15

90
10
5
5

15

30

20

5-4-3-2-1


(KPIS)

% ()

(%)
5-4-3-2-1
20
4
15
4
20
90
15
2
15
15

4
2

 KPIs

*
*
*
*
*

*
*

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 KPIs
Time
*KPI

Cost
*KPI

*
KPI

OT ,
Quality

 KPIs
1.

2.
3.

4.

5.
Productivity

 KPIs

1.
(Financial)

2. (Internal Business)

(Customer Satisfaction)

 KPIs

*
*

What

How

(Core Value)

(KPIs)

(Competency)

(Performance Management)

Performance

KPI = What

Competency = How

KPI (%)

Competency (%)

Executive

80

20

Non-Executive

60

40

* KPIs

KPIs

* Hr

*
KPIs