Steven N. Mitchell, Jr. Phone: (813)410-3757 Email: snm11@fsu.

edu

Summary:
A young professional with a combination of Information Technology and Customer Service with over 4 years of proficiency in the professional technology field. In hopes of pursuing a company in which my qualifications complements the latter and allows me to utilize my Information Technology and Customer Service to enable time/cost efficiency and increase customer base.

Education: Florida State University, Information Technology Hillsborough Community College -- Associates Arts Degree, May 2011 Professional History: Tampa Bay Workforce Alliance, Clerical/Receptionist (07/2008 07/2011) Responsible for 18 workstations
Installed McAfee virus protection Weekly file deletion of clients records Scanned computers for spam and viruses

Assisted unemployed individuals in the pursuit of a job establishment. Facilitated a feeling of ease and comfort with customers.

Tallahassee Memorial Hospital, Intern (11/2012 02/2013 Solved technological errors via computation, and configuration Abided by HIPAA laws to ensure security and privacy of patients records Collected and analyzed reporting data

Wellspring Studio, Intern (06/2012 01/2013) Organized database system or Echo and Lees Place Implemented data via MySQL and Excel Interpreted technological language to vendor clients Reviewed incoming development requests and determines its risk and feasibility Performed final technical review of new developments and provides a technical opinion

Speech and Hearing Clinic, Intern (09/2012 12/2012) Developed Health Risk Assessment analyzes specifications within the organization Researched SWOT (Strengths, weakness, opportunities, and threats)

Consulted with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions. Additional Information: Detailed oriented with strong organizational and analytical skills. Communicates proficiently both orally and written. Strong initiative and ability to manage multiple projects.