JOHN ALMEIDA

43 Naguilan Road, Baguio City Philipines

Tel No. 204-1743 Mobile (0921) 568 5599
E-mail: John.Almeida@gmail.com

SUMMARY

Experienced support data analyst for telecommunication and business processing

outsourcing(BPO) companies in preparing analysis reports for project tender cost, material
management procurement/reconciliation, financial, sales and revenue data. MS T-SQL
queries and Excel Pivot tables are used in generating these reports.

WORK EXPERIENCE

Database Analyst Oct. 2007 - present

Business Intelligence Group
eTelecare Global Solutions
31st Floor Cyber One Bldg.
Eastwood City, Libis QC

· Extracts lead history, call answered, calls offered, sale details from datamarts for
Microsoft, AT&T Cingular Save Desk, Sprint Loyalty/ASL accounts.

· Modifies and generates Siebel SQL queries that monitors Microsoft Asia Pacific sales
dispositions and success values amounting to US$19.7M for the fiscal year 2008.

· Consolidates all to prepare Billable Hours, Revenue Financial Data, Agent

Performance, Executive Dashboard reports as large as US$1.12M monthly.

· Analyzes key performance indicators (KPIs) and submit reports/analyses to Client and
Operations Managers that are used to review monthly and quarterly performance of
the programs.

· Developed shareholder value driver report that monitors program shrinkage which
pertains to absenteeism, duration of calls and attrition.

Technical Support Engineer Sept. 1991 - Aug. 2007

ETSI Technologies, Inc. (A Siemens AG Company)
Ortigas Center, Pasig City

· Projected telecom projects covering manpower, tools, equipment and material

requirement/procurement as large as US$32M.

Concept by: Thriving and Living ©2009

 Page 2 of 3

· Responsible for the preparation of project roll-out schedule and monitored contract
value with monthly turnover of US$1.25M.

· Provided a comprehensive study on material management system on items that were

huge in inventory cost. Identified improvements that saved more than US$109,000
annually. Suggestion was acknowledged in March 1996.

· Designed a Bonus Payment System with an annual projected savings of Php 4.0 M.
The effort was recognized by VP of Public Communication Network and awarded a
3-STAR Award (Situation, Task, Action, Result – highest award given to an
employee with significant contribution) for the suggestion last December 1998.

· Analyzed work flows and documented procedures, job description and supporting
documents of Public Communication Group that led to ISO 9001 certification by
TUV Rheinland in December 1999.

· Facilitated customer, management and TQM Quality Circle presentations. Conducted

Internal Quality Audit (IQA) ISO 9001 compliance to various business units.

Administrative Specialist Feb. 1991 – June 1991

IBM Philippines, Inc.

· Supervised hard disk controller cards production by lot inspection from IBM
subcontractor Ionic Circuits.

· Conducted lot inspection of cards to be shipped at IBM Yasu, Japan.

· Prepared MDQ (Market Driven Quality) reports to IPO Engineer.

EDUCATION

BS Computer Science June 1986 – Nov. 1990

University of the Philippines
Diliman, Quezon City

COMPETENCY DEVELOPMENT

Harnessing the Opportunities 21 May 2004

Through Information Technology
University of the Philippines

Concept by: Thriving and Living ©2009

 Page 3 of 3

Linux RedHat 7.0 Server Administration 2-23 May 2003

ASCII Seminars
Ateneo de Manila University

ISO 9001 Internal Quality Audit 7-9 Feb. 2001

ETSI Technologies, Inc.

MS Project version 4.0 Oct-Nov. 1994

I/ACT Greenhills, San Juan

ICT SKILLS

Operating Systems: RedHat Linux 7.0, Windows XP, ME, 98

Front/BackEnd Applications: MS SQL 2005, MySql, Php, VB 6.0, Java 2.01, Foxpro 6.0,
Javascript, Visual C++, Access 2003, Report Writer 6.0, Clipper 5.01, Pascal, C, HTML

Desktop Applications: MS Office 2003, MS Project Pro

PERSONAL

Date of Birth: 30 May 1974 Height: 5’4”

Weight: 150 lbs. Civil Status: Single

SSS Number: 038158547 TIN: 1445681600

PhilHealth: 178990882547

REFERENCES UPON REQUEST

Concept by: Thriving and Living ©2009