Jeffrey Rosenberg

21 Jay Vance Lane 828-733-9196

Newland, NC 28657 ncguy1420@gmail.com

Objective: to secure a position that would allow for professional as well as personal
growth while utilizing my customer service and managerial skills.

03/04 - 01/09 Chetola Resort

P.O. Box 17, North Main Street
Blowing Rock, NC 28605
828-295-5500
Position: Reservations Manager/Timeshare Coordinator ~ Supervisor: Clarence Stroud

Responsibilities Reservations Manager: Train and oversee reservationists; oversee day to

day operation of front desk; assist front desk associates with reservations, phones, check-
ins and check-outs as well as handle guest concerns; enter rates and packages into
reservations system; guest correspondence; check all reservations made for accuracy;
assist marketing manager with corporate accounts.

Responsibilities Timeshare Coordinator: Enter owner and exchange reservations into

reservations system; coordinate with exchange companies in regards to inbounds,
cancellations and spacebanking; assist owners and exchanges with questions and
concerns; assist property manager and POA board with special projects, mailings,
processing new deeds and foreclosures; coordinate maintenance weeks and foreclosed
weeks with POA board, property manager and the maintenance and housekeeping
departments; assigned floating weeks and enter reservations into systems.

10/01 – 03/04 Blue Ridge Village

3781 Tynecastle Highway
Banner Elk, NC 28604
828-898-9737
Position: Rental Agent/Front Desk Representative ~ Supervisor: Jacqueline Bridges

Responsibilities Rental Agent: Assisted resort manager with the implementation of the
rental program; obtained North Carolina Real Estate Salesperson’s License and oversaw
the rental program; complete listing and rental contacts; tracked reservations and
deposits.

Responsibilities Front Desk Representative: Assisted guests with check-in, check-out,

concerns and questions; ran opening and closing reports; sold tickets to activities and area
events; maintained and balanced cash draw; answered phones; enter reservations in
system; maintain voicemail system.