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Attitudes, Emotion & Ethics
Attitudes, Emotion & Ethics
ATTITUDE
Expression of psychological tendency It is closely related to behavior It has 3 components
Affect
It is the emotional component of attitude
Behavioral intentions
It is measured by observing behavior
Cognition
It reflects a persons perception or beliefs
COGNITIVE DISSONANCE
We prefer consistency between attitude and behavior Conflict between attitude and behavior is cognitive dissonance.
Attitude formation
Direct experience and social learning
Timing of measurements
Personality factors
Social constraints
JOB SATISFACTION
Five specific dimensions of job satisfaction
PAY
WORK ITSELF
PROMOTION OPPORTUNITIES
SUPERVISION
CO-WORKER
TYPES:
1. Affective commitment- stong desire to remain in organisation 2. Continuous commitment-cant afford to leave the organisation 3. Normative commitment-feeling to remain in the organisation.
Attractiveness
Carefull processing
EMOTIONS
Mental state that typically include feelings physiological changes and the inclinaction to act
Types of emotions:
Positive emotions o Ex happiness and pride
EFFECTS OF EMOTIONS
Positive emotions
Cognitive functioning Physical and physiological health Healthy coping mechanisms More creative
Negative emotions
Leads to unhealthy coping behavior Diminish cardiovascular function and physical health Generate workplace deviance
EMOTIONAL CONTAGION
A dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously. Primarily occurs through non-verbal channels. Mimicry Affects job involving interpersonal interaction
Individual factor
ETHICS
Ethics, also known as moral philosophy, is a branch of philosophy that involves systematizing, defending, and recommending concepts of right and wrong behaviour.