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Remedy IncidentManagementTool
Remedy IncidentManagementTool
1. Installation Path: \\dept01nas\Apps\apps\win32\RemedyClient\Remedy 7.xClient Preferred server: pappservicedesk 2. After installing from above path start the remedy system. After putting the User name, accounts button will be enabled
6. Open the incident by double click and respond and mark the issue in- progress and put the notes in Resolution Tab. Fill in the Resolution product Catagorization appropriately.
8. Fill in all possible information on Resolution tab, this will be used for reporting.