Reservations: Self Drive/FIT Ireland and Scotland Option

Call Recieved

Is the caller a Travel Agent or a Direct Consumer?

Direct

TA

Enter Direct for Agency

Enter IATA

Add Consultant (TA)

Select Option (N)

Enter departure date.

Turn off the Transparent PNR function (N)

Enter Names, DOB, Originating Gateway and Gender

Assign Rooming

Is this a AAA booking?

Yes

*See AAA booking process.

No

No

Do the Guests want paper DOX to be mailed?

Yes

No

Adjust/verify DOX fee *See DOX Process

Remove DOX fee

Do the Guests want to book a rental car?

Yes

Book rental car. *See rental car process.

No

Does the TA/Direct Consumer want to book airfare?

Yes

Book air. *See air process.

No

Do the guests want arrival or departure transfers?

Yes

Is there flight info on file for the Guests that want transfers?

Yes

No

Book desired transfers. *See transfer process.

Advise flight info is required to book transfers. Transfers can not be booked.

No

Would the Guests like to book any sightseeing?

Yes

*See sightseeing/ excursion process.

No

Do the Guests want to book 3 or more nights of accommodations?

Is there a conjunctive booking that satisfies the 3 night minimum?

No Yes Book accommodations. *See accommodation process

Yes Option can not be created.

Do the Guests want to book insurance?

Yes Book Insurance *See insurance process

No Add declined insurance *See insurance process

Add booking notes.

Send Advice. (basic invoice).