Action: Chasing Payments (Outstanding Payments)

Action Agent runs a report every 24 hours to show bookings that depart in 45 days or less which have not received net payment.

Contact the Booking Agent.

Have we spoken to the Booking Agent?

Yes

Can the Booking Agent make net or full payment?

No

Yes

No

Take Payment

Are supplier/ operator fees going to be imposed?

Yes

No

Cancel the booking.

Continue attempting to contact the Booking Agent.

Action Agent runs a report to show bookings that depart within 15 days or less which have not received net payment.