Introduction: Just In Time call centre was established in 2000.

. The yearly turnover has exceptionally jumped from $20,000 to $ 6 million in the last financial year.

To create innovative and productive ideas.

Belief in setting & achieving realistic goals.

Devotion towards customer delight.

Current system: To manage its departments and operations. The Payroll department maintains the employee details. Maintainance of Inbound Calls. To manage customer handling operation. Employee is given a thorough training for the required process . The calls made by the customer support executives are also

registered .

Envisioned system: Design using a 3-tier architecture:

Presentation tier: This layer consist Windows forms. Used for accepting data & displaying final results to users. Used to generate various reports, such as payroll and client feedback.

Business logic layer tier: This layer contains the code to provide the logic. Data tier: This consists of SQL Server 2005 database to store the

relevant data.

Hardware & Software Requirements:

Computer as from Pentium, at least 266 MHz At least 80 MB of free hard disk memory space At least 256 MB RAM under windows XP 2000 At least 512 MB RAM under windows VISTA Operating system Windows XP, SP2 (32 or 64 Bit) or Windows Vista (32 or 64 Bit, sp 1)

Call Center Employee Call Register

Inbound calls Training

EmpID

EmpName

Age

City

Nationality

Mobile No.

Designation

Inbound calls:CallID Phone Num C.FirstName C.LastName

Call Register:CallID EmpID Call Relevant

Training details:ModuleID ModuleName TutorName Type EmpName

Just in time has has

employee
EmpID Desig. Call ID

Inbound calls
Phone No. Last Name

Address

Emp.Name

First Name

has Call Register Call ID Call Relevant Emp ID Mod.ID Tutor Name

has training Mod. Name Emp. Name