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    This document analyzes various services provided by HDFC Bank. It discusses HDFC Bank's branch network across 550 cities in India. It also outlines the bank's major business areas like wholesale banking, retail banking, and treasury operations. The objectives of the study are to understand HDFC Bank's popular schemes, promotional efforts, customer problems and dissatisfaction with direct banking channels. The document then examines HDFC Bank's various services like savings accounts, current accounts, fixed deposits, loans, demat accounts, ATM, phone banking, net banking and debit cards. Key findings are that customers are attracted to special offers, savings accounts are most important, and ATM is the most used banking channel. The conclusion states that HDFC

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    HDFC

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    19850483-HDFC-BANK

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    This document analyzes various services provided by HDFC Bank. It discusses HDFC Bank's branch network across 550 cities in India. It also outlines the bank's major business areas like wholesale banking, retail banking, and treasury operations. The objectives of the study are to understand HDFC Bank's popular schemes, promotional efforts, customer problems and dissatisfaction with direct banking channels. The document then examines HDFC Bank's various services like savings accounts, current accounts, fixed deposits, loans, demat accounts, ATM, phone banking, net banking and debit cards. Key findings are that customers are attracted to special offers, savings accounts are most important, and ATM is the most used banking channel. The conclusion states that HDFC

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    100 views13 pages

    HDFC Bank

    Uploaded by

    fruitfulluft
    This document analyzes various services provided by HDFC Bank. It discusses HDFC Bank's branch network across 550 cities in India. It also outlines the bank's major business areas like wholesale banking, retail banking, and treasury operations. The objectives of the study are to understand HDFC Bank's popular schemes, promotional efforts, customer problems and dissatisfaction with direct banking channels. The document then examines HDFC Bank's various services like savings accounts, current accounts, fixed deposits, loans, demat accounts, ATM, phone banking, net banking and debit cards. Key findings are that customers are attracted to special offers, savings accounts are most important, and ATM is the most used banking channel. The conclusion states that HDFC

    Copyright:

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    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 13

    ANALYSIS OF VARIOUS SERVICES PROVIDED BY HDFC Bank

    BY:NEHA JINDAL ROLL NO:-1208722 MBA(2nd year) SECTION - A

    HDFC BANK

    Housing Development Finance Corporation HDFC Bank was incorporated in August 1994 Among the first in new generation commercial banks Registered office in Mumbai, India Promoted by HDFC, the parent company Listed in NSE, BSE, NYSE(ADR)

    BRANCH NETWORK

    1416 branches 3382 ATMs in the country 550 cities in India All branches are OLRT connected Representative offices in Hong Kong, NewYork, London & Singapore

    BUSINESS PROFILE
    Major business key areas are: Wholesale banking services Retail banking services Treasury operations

    OBJECTIVES OF THE STUDY

    To know concept of Banking sector & explore various services provided by HDFC Bank To know which is the most popular scheme of the bank & promotional efforts adopted by HDFC bank. To know problems faced by customers. To find out awareness level & cause of dissatisfaction towards direct banking channels. To provide suggestions for improvement.

    VARIOUS SERVICES OF HDFC BANK

    SAVING ACCOUNT

    Ragular saving account Sweep-in account Senior citizen account

    CURRENT ACCOUNTS

    Ragular current account Premium current account HDFC bank trade HDFC bank plus

    FIXED DEPOSITS

    Simple FD Super saver account 5 year tax saving FD

    OTHER SERVICES ARE:

    Loans Demat account Free 24 hours atm Phone banking Intercity/ inter branch banking Net banking Bill pay Debit cards

    FINDINGS

    People get attracted towards special offers while opening an account. Saving account is the most important product,next come FD then currently and lastly demat account. Super saving account is most important scheme in FD. ATM facility is mostly used among all banking channels. HDFC Bank is prefered the most because of facilities & better plans.

    CONCLUSION
    HDFC bank is providing a number of products & services to its customers.As we have seen the features & benefits of these products & services.But the bank is facing compitition from both private & public sector banks.so bank should adopt promotional efforts & should improve its products and services so that it can exist in this compititive environment.

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