Ross M Van Vranken

533 East Elm Avenue, Salt Lake City, UT 84106 801-604-2802

OBJECTIVE
interpersonal skills

Excel and lead in a business environment through utilization of exceptional

SKILLS Experienced in supervisory and training rolls. Excellent Customer service skills.
Extreme attention to detail and organization. Proficient user of Microsoft suite, accurately type 60 wpm. Positive attitude that contributes to team culture. Driven to consistently exceed daily/monthly/quarterly/yearly goals.

EDUCATION
Salt Lake Community College Major: Human Resources (Expected completion 2015) Current Student

Work Experience
Wells Fargo Bank, Salt Lake City, UT 02/03-07/11

Education Financial Services Team Lead

Successfully lead 10 collection employees to meet department goals. Continuous coaching of team to build skills. Organized dynamic monthly center meetings. Leveraged Dialer system to consistently meet departmental goals. Facilitated ongoing support of team and department training. Effective managed dual responsibility of manual list as well as dialer. Provided managerial support during manages extended leave of absence. Supported ongoing team training, data analytics to generation and distribution team progress reports, promoted team culture through leadership example. Consistently exceeded all goals per duration of employment.

Education Financial Service Collector 2

Auto Finance Level 1,2,3 Collector

OTHER CAPABILITIES
Received multiple sales awards for consistent delivery of results, positive customer experience, and outstanding team leadership.

References available upon request.