teach yourself

teach yourself phone mandarin chinese

kan qian

Launched in 1938, the teach yourself series grew rapidly in response to the worlds wartime needs. Loved and trusted by over 50 million readers, the series has continued to respond to societys changing interests and passions and now, 70 years on, includes over 500 titles, from Arabic and Beekeeping to Yoga and Zulu. What would you like to learn? be where you want to be with teach yourself

Recorded at Alchemy Studios, London Cast: Kan Jia, Peng Cong, Sarah Sherborne, Sun Chen, Wang Xiaoning
For UK order enquiries: please contact Bookpoint Ltd, 130 Milton Park, Abingdon, Oxon OX14 4SB. Telephone: +44 (0) 1235 827720. Fax: +44 (0) 1235 400454. Lines are open 09.0017.00, Monday to Saturday, with a 24-hour message answering service. Details about our titles and how to order are available at www.teachyourself.co.uk For USA order enquiries: please contact McGraw-Hill Customer Services, PO Box 545, Blacklick, OH 43004-0545, USA. Telephone: 1-800-722-4726. Fax: 1-614-755-5645. For Canada order enquiries: please contact McGraw-Hill Ryerson Ltd, 300 Water St, Whitby, Ontario L1N 9B6, Canada. Telephone: 905 430 5000. Fax: 905 430 5020. Long renowned as the authoritative source for self-guided learning with more than 50 million copies sold worldwide the teach yourself series includes over 500 titles in the fields of languages, crafts, hobbies, business, computing and education. British Library Cataloguing in Publication Data: a catalogue record for this title is available from the British Library. Library of Congress Catalog Card Number: on file. First published in UK 2008 by Hodder Education, part of Hachette Livre UK, 338 Euston Road, London, NW1 3BH. First published in US 2008 by The McGraw-Hill Companies, Inc. This edition published 2008. The teach yourself name is a registered trade mark of Hodder Headline. Copyright 2008 Kan Qian In UK: All rights reserved. Apart from any permitted use under UK copyright law, no part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information, storage and retrieval system, without permission in writing from the publisher or under licence from the Copyright Licensing Agency Limited. Further details of such licences (for reprographic reproduction) may be obtained from the Copyright Licensing Agency Limited, of Saffron House, 610 Kirby Street, London EC1N 8TS. In US: All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. Typeset by Graphicraft Ltd., Hong Kong. Printed in Great Britain for Hodder Education, an Hachette Livre UK Company, 338 Euston Road, London NW1 3BH. The publisher has used its best endeavours to ensure that the URLs for external websites referred to in this book are correct and active at the time of going to press. However, the publisher and the author have no responsibility for the websites and can make no guarantee that a site will remain live or that the content will remain relevant, decent or appropriate. Impression number Year 10 9 8 7 6 5 4 3 2 1

2012 2011 2010 2009 2008

Contents
track listing call 1: making contact with friends part 1: calling a friend part 2: getting hold of a friends telephone number call 2: speaking to the switchboard or the receptionist part 1: transferring a call part 2: understanding a recorded message and leaving a message call 3: making a booking (1) part 1: booking a hotel room part 2: booking a youth hostel room call 4: making a booking (2) part 1: booking a private room at a restaurant part 2: booking a table in a restaurant call 5: requesting a service when staying at a hotel part 1: the wake-up call part 2: calling housekeeping call 6: placing orders part 1: booking a mini-bus part 2: ordering food to be delivered call 7: getting information part 1: calling a tness club part 2: calling a bank call 8: making changes and getting a refund part 1: changing a booking part 2: getting a refund call 9: dealing with emergencies part 1: calling for an ambulance part 2: calling to track your lost luggage call 10: answering calls job interview listening skills: survival phrases using the telephone in China ChineseEnglish glossary EnglishChinese glossary dates, times and numbers 1 2

iii

12

16

18

22

26

30

34

38 38 48 57 66

Track listing
track 1: introduction tracks 27: call 1 tracks 813: call 2 tracks 1419: call 3 tracks 2025: call 4 tracks 2631: call 5 tracks 3237: call 6 tracks 3843: call 7 tracks 4449: call 8 tracks 5055: call 9 tracks 5658: call 10

Call 1: Making contact with friends

Part 1: Calling a friend
John Wi, sh Lnlin ma? Mother B sh, w4 sh ta mama. Q3ng wn n3 sh shi? John W4 jio Yubhn, sh Lnlin dxu de tngxu. Ta zi jia ma? W4 sh cng Ycnggu d1 de dinhu. Mother Zi jia. w4 m1shng q jio ta. W4 tcng Lnlin shudq3 gu n3. John Xixie. [Pause] Linlin Yubhn, n3 d1 li dinhu, zhbn sh ge jcngx3 ! John

Lnlin, gosu n3 yc ge h1o xiaox w4 yo q B2ijcng gdngzu le!

Linlin Zhbnde! Ti h1o le. Shnme shhu li? John Xige yu shji5 ho do. Xi1ng mfn n3 bang w4 zh1o fngzi. Linlin Mi wnt. G2i w4 fa ge dinzi yujin, gosu w4 n3de yoqi. John W4 b1 n3de dinzi yujin dzh3 nng die le. Su4y3 jcntian g2i n3 d1 dinhu. Linlin W4 hi y4u n3de dzh3. W4 xian g2i n3 fa yc ge. John H1ode.

John Mother John

Hello, is that Linlin? No. Im her mother. Whos speaking please? Im John. Im Linlins university friend. Is she in? Im calling from Britain.

Mother

Yes, she is in. Ill go to get her now. Ive heard Linlin talking about you. Thank you.

John [Pause] Linlin John

Hello, John. What a lovely surprise to hear from you! Linlin, heres some good news Im going to go to work in Beijing! Really! Thats wonderful. When are you coming? 19th next month. I wonder if I could trouble you to look for accommodation for me. No problem. Send me an email and tell me your requirements. Ive lost your email address. Thats why Im calling you today.

Linlin John

Linlin

John

Linlin John

Ive still kept your email address. Will send you one first. Great!

Part 2: Getting hold of a friends telephone number

John Wi, q3ng wn zh sh Fbihng Gu1nggo Gdngsc ma? Secretary Sh a, n3 zh1o shi? John Zh1o Zhang ipng. Ta zi ma? Secretary Ta y3jcng lkai w4men gdngsc, q B2ijcng W1nbo gdngzu le. John N3 y4u ta xinzi de gdngzu dinhu ma? Secretary Dubuq3, W4 mi y4u. N3 k2y3 d1 yao yao s dinhu d1ohng wn ycxi. John Xixie. [John has dialled 114 ] Operator Yao yao s dinhu d1ohng wi nn fw. Nn xeyo shnme bangzh? John Q3ng gosu w4 B2ijcng W1nbo de hom1. Operator Q3ng shao d2ng. Q3ng jl: ba w5 r lng s lng lng lng.

Call 2: Speaking to the switchboard or the receptionist

Part 1: Transferring a call
Switchboard Nn h1o, Chng Chng Fndin. Jane Q3ng jib qinti.

John

Hello, is this Feihong Advertising Firm?

Secretary John Secretary

Yes, it is. Who would you like to speak to? Id like to speak to Zhang Aiping. Is she in? Shes already left our firm and has gone to work for Beijing Evening News. Do you have her current work telephone number? Sorry, I dont have it. You can call 114 to enquire about it.

John Secretary

John

Thank you.

[John has dialled 114 ] Operator 114 telephone directory at your service. Can I help you? Please tell me the number for Beijing Evening News. Just a second. Please write it down. 85204000.

John Operator

Switchboard Jane

Hello, this is the Great Wall Hotel. Please put me through to the reception.

Receptionist Nn h1o, qin ti. Jane Q3ng wn y4u yc wi xng Qingsc de Ycnggu geniang l din le ma? Receptionist Tade ycngwn mngz sh shnme? Jane Receptionist Hi miy4u l din. Ynggai sh mngtian z1oshang l din. Jane Nme, mfn n3 g2i w4 zhu1n tade fngjian. Receptionist H1ode. Ta zh san yao lng fngjian. Jane Xixie. Amy Johnson.

Part 2: Understanding a recorded message and leaving a message

Recorded message Huanyng bdd1 Shngh1i Jiaotdng Dxu. Q3ng bd fbnjc ho. Ch ho q3ng bd lng. [After dialling 0] Operator N3 h1o, Shngh1i Jiaod z4ngjc. John Li xushbng bngdngsh de fbnjcho sh dud sh1o? Operator r qc ji5. Xeyo xinzi zhu1n ma? John H1ode, xixie. Staff member N3 h1o, li xushbng bngdngsh. Q3ng wn zh1o shi? John Wng l1oshc zi ma?

Receptionist Jane

Hello, this is reception. Will you please tell me if a British girl with the surname Johnson has checked out? Whats her English name? Amy Johnson. No, she hasnt checked out yet. (She) should check out tomorrow morning. In that case, can I trouble you to transfer this call to her room? Okay. She is in Room 310. Thank you.

Receptionist Jane Receptionist

Jane Receptionist Jane

Recorded message

Welcome to Shanghai Transportation University. Please dial the extension. Dial zero if you need to find out the extension number.

[After dialling 0] Operator John Operator John Staff member Hello, Shanghai Transportation Universitys switchboard. Whats the extension number for the Overseas Students Office? 279. Would you like me to put you through? Okay, thanks. Hello, Overseas Students Office. Who do you want to speak to? Is Professor Wang there?

John

Staff member B zi, ta q kaihu le. Xiw5 huli. N3 yo li yn ma? John ... Q3ng gosu ta jcntian g2i w4 hu ge dinhu. W4 jio Yubhn, dinhu sh . . .

Call 3: Making a booking (1)

Part 1: Booking a hotel room
Receptionist Nn h1o! Dngfng B. Tom N3 h1o! W4 xi1ng dng yc jian fng. N3men jcnw1n y4u fngjian ma? Receptionist Yo danrn fngjian hish shuangrn fngjian? Tom Zuh1o sh shuangrn jian. Receptionist Y4u fngjian. N3 yo zh j3 tian? Tom Dud sh1o qin yc tian? Receptionist Shuangrn jian s b1i yun yc tian. Tom Y4u wishbngjian ma? Receptionist Y4u dn, zh3 y4u lny, mi y4u ygang. Tom S b1i yun baoku z1ocan ma? Receptionist Baoku. Tom N, w4 zh san tian. Receptionist H1ode, q3ng wn gu xng?

Staff member

No, hes gone to a meeting. Hell be back in the afternoon. Would you like to leave him a message? Please tell him to call me back today. My name is John, and my telephone number is . . .

John

Receptionist Tom

Hello! Reservation desk. Hello! Id like to book a room. Do you have rooms for tonight? A single room or a double room? Ideally a double room. Yes, we do have rooms. How many nights do you need it for? How much is it per night? 400 yuan for a double. Does it have a bathroom? Yes, but it only has a shower. Theres no bath. Does the price include breakfast? Yes, it does. In that case, Ill stay for three nights. Fine. Please may I take your surname?

Receptionist Tom Receptionist Tom Receptionist Tom Receptionist Tom Receptionist Tom Receptionist

10

Tom

Smith Xng Sh3, ycngwn sh Smith. J3 di1n k2y3 bnl3 rzh sh4ux? Xiw5 li1ngdi1n. Q3ng jxi nnde ydng ho, Sh3msc xiansheng.

Receptionist

Part 2: Booking a youth hostel room

Manager Guangmng Qcngnin l.sh, nn h1o. Jane N3 h1o! W4 sh Ycnggu lixu shbng, xi1ng dng ge fngjian. Zhdngwn shud de b h1o, q3ng jinling. Manager N3de Zhdngwn b cu. N3 xi1ng shnme shhu rzh? Jane Jcntian w1nshang, san ge rn. Manager Dubuq3. Jcnw1n qun m1n le, yc jian fngjian ddu mi y4u. Jane N3 nng g2i w4 tucjin qta piny xib de l.din ma? Manager K2y3. W4men pngbian y4u yc jia jio h1ixcng de. Tamen k2nng y4u fngjian. Jane Tamende dinhu hom1 sh dudsh1o? Manager Li ba ba qc r r san s. Jane Q3ng zi shud ycbin. Manager Li ba ba qc r r san s. Jane Xixie.

Tom

My surname is Shi. It is Smith in English. What time can I check in? 2pm. Please write down your reservation number, Mr Smith.

11

Receptionist

Manager Jane

Hello, this is Guangming Youth Hostel. Hello. Im an overseas British student. Id like to book a room. My Chinese is not very good. Please bear with me. You speak quite good Chinese. When do you need the room? Tonight, for three people. Sorry. We are fully booked today, I havent got a room at all. Can you recommend me other low-budget hotels? Of course I can. Near us, theres one called Haixing. They may have rooms.

Manager

Jane Manager

Jane Manager

Jane Manager Jane Manager Jane

What is their telephone number? 68872234. Please say it again. 68872234. Thank you.

12

Manager B kq. [Jane calls the Youth Hostel ] Jane Wi! N3 sh H1ixcng Qcngnin L.sh ma? Receptionist Shde. Y4u shnme shr? Jane W4 h lngwi li1ng ge pngy4u xi1ng zh din. Jcnw1n y4u fngjian ma? Receptionist Y4u. Yo zh j3 tian? Yo shnme yng de fngjian? Jane Yc ge xcngqc. Nng b nng g2i w4men yc jian y4u san zhang danrn chung de fngjian? Receptionist Mi wnt. Xinzi ji k2y3 rzh. Jane Q3ng gosu w4 n3men de dzh3. W4men m1shng ji li.

Call 4: Making a booking (2)

Part 1: Booking a private room at a restaurant
Receptionist Nn h1o! Tngcho Ji5lu. Tom N3 h1o! W4 xi1ng ydng yc ge bao jian. Xi1ng wn ycxi jig. Receptionist W4men y4u hohu baojian h p5tdng baojian. Tom N3men shdu bao jian fi ma? Receptionist OK Hohu bao jian de bao jian fi sh r b1i yun, k2y3 zu rsh rn, y4u k1la OK shbi. P5tdng bao jian ddo zudc xiaofi ji b shdu fi.

Manager

You are welcome.

13

[Jane calls the Youth Hostel ] Jane Receptionist Jane Hello! Is this Haixing Youth Hostel? Yes. Can I help you? My two friends and I need accommodation. Have you got rooms for tonight? Yes, I do. For how many days? And what type of rooms? For one week. Could you give us a room with three single beds?

Receptionist Jane

Receptionist Jane

No problem. You can check in now. Please tell me your address. Well come straight away.

Receptionist Tom

Hello, this is Tang Dynasty Restaurant. Hello, Id like to reserve a private room and would like to find out about the price. We have got luxurious private rooms and ordinary private rooms. Do you charge a private room fee? Its 200 yuan for luxurious rooms. They can seat up to 20 people and there are karaoke facilities. For ordinary rooms, if you spend more than the minimum amount, there is no room fee.

Receptionist Tom Receptionist

14

Tom P5tdng bao jian de zudc xiaofi sh dud sh1o? Receptionist San b1i yun y3shang. Tom N h1o, w4 zh ge zhduli w1nshang yo yc ge p5tdng bao jian. Li di1n bn kaish3. Receptionist H1ode. Dud sh1o rn jican? Tom Shr ge rn. Receptionist ... Q3ng wn gu xng? . . .

Part 2: Booking a table in a restaurant

Waiter Zh sh Mngh H1ixian Lu, nn h1o. Jane N3 h1o! W4 sh Ycnggurn, xi1ng dng ge bao jian. Zhdngwn shudde b h1o, q3ng jinling. Waiter Shud de b cu. N3 xi1ng shnme shhu yngcan? Jane Jcntian w1nshang li di1n. Waiter Dubuq3. Jcnw1n bao jian qun dng m1nle. Zi dtcng chc xng ma? Jane N h1o ba. Dtcng l3 y4u b xcyan qe ma? Waiter Y4u. Jane Q3ng g2i w4men yc zhang zi b xcyan qe de zhudzi. Waiter Q3ng wn j3 wi yngcan? Jane Q3ng zi shud ycbin.

Tom Receptionist Tom

What is the minimum you must spend for the ordinary rooms? Above 300 yuan. Okay. Ill have an ordinary private room for this Saturday evening, starting at half past six.

15

Receptionist Tom Receptionist

Fine. For how many people? Twelve. Please can I take your surname?

Waiter Jane

Hello, Minghu Seafood Restaraunt. Hello! I am British. Id like to book a private room. My Chinese is not very good. Please excuse me.

Waiter Jane Waiter

Your Chinese is pretty good. When would you like to dine here? 6 oclock this evening. Im sorry. All the private rooms are booked. Would you like to eat in the communal hall? Okay then. Is there a no-smoking area in the hall? Yes. Please give us a table in the no-smoking area. Please let me know how many of you will dine. Say it again please.

Jane Waiter Jane Waiter Jane

16

Waiter N3 yo j3 ge rn de zhudzi? Jane o, ba ge rn. Waiter H1ode. Q3ng wn gu xng, dinhu. Jane Xng Sh3, lsh3 de sh3. Sh4ujc ho sh: lng yao san ji5 ba ba w5 qc li r san w5.

Call 5: Requesting a service when staying at a hotel

Part 1: The wake-up call
Operator N3 h1o! N3 xeyo shnme bangzh? John N3 h1o! Zh sh w5 r li ba fngjian. Mngtian z1oshang xeyo jiox3ng fw. Operator J3 di1n? John Li di1n bn. Operator H1ode, li di1n bn jiox3ng fw. Hi y4u bide sh ma? John Y4u, jcntian w1nshang sh di1n bn y3hu rgu4 y4u rn g2i w4 li dinhu, q3ng b yo jibdo w4de fngjian. K2y3 jibdo qinti li yn. Operator Zhcdo le. John Xixie. Operator B kq. W1nan.

Waiter Jane Waiter Jane

A table for how many people? Oh, eight people. Okay. Please tell me your surname and telephone number. My surname is Shi, as in lishi [lishi means history]. My mobile number is 019388576235.

17

Operator John

Hello, can I help you? Hello. This is room 5268. Id like a wake-up call for tomorrow morning.

Operator John Operator

What time? Six thirty. Okay. A 6.30 wake-up call is booked. Is there anything else I can do? Yes, there is. If there are any calls for me after 10.30 tonight, please dont put them through to my room. You can put it through to the reception to leave a message. Alright. Thank you. You are welcome. Good night.

John

Operator John Operator

18

Part 2: Calling housekeeping

Manager Kfng B, n3 h1o. Jane W4 sh r yao lng san fngjian. Zhr de dinchucfbng hui le. Manager N3 ji1nch ycxi dinyun, kn sh b sh cha shng le. Jane Dubuq3, w4 tcng b d4ng. Manager Bi zhoj, w4 m1shng guli knkan. Jane Hi y4u yc jin sh, mfn n3 zi g2i w4 sng yc tio t1nzi, xng ma? Manager Mi wnt. W4 di guli. Jane Xixie.

Call 6: Placing orders

Part 1: Booking a mini-bus
Jane Wi! Zhdu shcfu, w4 sh Zhbnn, qintian zuguo nnde chb. Mr Zhou N3 h1o, Zhbnn. Y4u sh ma? Jane Mngtian z1oshang w4 h j3 ge tngxu yo lkai B2ijcng, xeyo yc ling minbao chb. Nn nng sng w4men q fbijcch1ng ma? Mr Zhou Ycgng j3 ge rn? Jane Ycgng w5 ge rn.

19
Manager Jane Hello, Housekeeping. This is room 2103. The hairdryer has broken down.

Manager

Please check the power supply. Find out if it is plugged in. Sorry, I cant understand. Dont worry. Ill come around in a minute. Theres something else. Could you send me another blanket? No problem. Ill bring it with me. Thank you.

Jane Manager Jane

Manager Jane

Jane

Hello, Mr Zhou. This is Jane. I took your taxi the day before yesterday. Hello, Jane. Can I help? Tomorrow morning, several of my schoolfriends and I are leaving Beijing. Well need a mini-bus. Could/Can you take us to the airport (please)?

Mr Zhou Jane

Mr Zhou Jane

How many of you altogether? Five in total.

20

Mr Zhou Mngtian gangh1o y4u yc ling qcrn zu de chb. Jane Ti h1o le! Mr Zhou Do n1r jib n3men? Jane Rnmn Dxu mnk4u. Mr Zhou N3men de hngban j3 di1n q3fbi? Guni hish guj hngban? Jane Sh di1n sh fbn q3fbi, sh guj hngban. Mr Zhou N, znmen li di1n bn d2i z4u. P wnyc d5chb. Jane H1ode. W4men li di1n bn zi dmnk4u d2ng n3. Q jcch1ng yo dud sh1o qin? Mr Zhou Li1ng b1i w5sh yun. Jane H1ode. Mngtian jin.

Part 2: Ordering food to be delivered

John Wi, n3 sh Jiajial B3sb3ng Din ma? Waiter Shde. Nn xeyo shnme bangzh? John N3men sngcan ma? Waiter Sng. W4 g2i n3 zhu1ndo Sngcan B. Waitress Sngcan B, nn h1o! Yo sngcan ma? John Shde. N3men shdu sngcan fi ma? Waitress W5 gdngl3 y3ni b shdu fi, dn xiaofi bxe zi w5sh yun y3shng.

Mr Zhou Jane Mr Zhou Jane Mr Zhou

Luckily, theres a seven-seat car available tomorrow. Thats great! Where shall I collect you? At the entrance of the Peoples University. What time does your flight take off? Is it domestic or an international flight? Take-off is ten past ten and it is an international flight. In which case, we have to leave at half past six, in case theres a traffic jam. Fine. Well wait for you at half past six at the entrance. How much is it to go to the airport?

21

Jane Mr Zhou Jane

Mr Zhou Jane

250 yuan. Okay. See you tomorrow.

John Waiter John Waiter Waitress John Waitress

Hello, is this Jiajiale Pizza Shop? Yes, what can I do for you? Do you do (food) delivery? Yes, we do. Let me put you through to our (food) delivery department. Hello, Delivery Department. Would you like a delivery? Yes. Do you charge a delivery fee? Not within five kilometres, but you must spend a minimum of 50 yuan.

22

John Ti h1o le. W4men zh zi B2ijcng Dxu li xushbng ssh2, l n3men b yu1n. Waitress Nn xi dngdan ba. John W4 yo yc ge ji5 cn de h1ixian b3sb3ng, li1ng ge shs cn de hu4tu3 mge. Waitress Ycgng yc b1i yun. Xeyo j3 di1n sng do? John Qc di1n nng sng do ma? Waitress Mi wnt. Q3ng gosu w4 xngmng h jt3 sngcan dzh3.

Call 7: Getting information

Part 1: Calling a fitness centre
John N3 h1o! Sh Sj Jinshbn Jelb ma? Receptionist 1 B sh. N3 d1 cu dinhu le. John Dubuq3. [John dials the number again] Receptionist 2 N3 h1o. Sj Jinshbn Jelb. N3 xeyo shnme bangzh? John Q3ng wn, fbi huyun k2y3 yng n3men de shshc ma? Receptionist 2 K2y3, m2i c w5sh yun. N3 y2 k2y3 m1i xiaofi k1. John N3men y4u shnme shshc ?

John

Thats super. We live in the overseas students building of Beijing University. Not far from you.

23

Waitress John

Please place the order then. Id like to have a 9-inch seafood pizza, and two 14-inch ham and mushroom pizzas.

Waitress John Waitress

100 yuan altogether. When would you like to have them delivered? Can you deliver it by 7 oclock? No problem. Please tell me your name and the detailed delivery address.

John Receptionist 1 John

Hello. Is this Four Seasons Fitness Club? No. You dialled the wrong number. Im sorry.

[John dials the number again] Receptionist 2 Hello. This is Four Seasons fitness Club. Can I help you? Could you tell me please, can non-members use your facilities? Yes, they may. 50 yuan per visit. You can also buy a customer card. What facilities have you got?

John

Receptionist 2 John

24

Receptionist 2 Y4u shni yuy4ng ch, sangn, jinshbnfng, shni w1ngqi ch1ng h lnqi ch1ng. John Q3ng gosu w4 y4uy4ng ch de kaifng shjian. Receptionist 2 M2itian cng z1oshang qc di1n do w1nshang ji5 di1n. John Rgu4 m1i k1, shdufi biaozh5n sh shnme? Receptionist 2 Nin k1 yc qian ba b1i yun, yu k1 r b1i w5sh yun. John W4 mngtian xian q shyng ycxi, xng ma? Receptionist 2 Dangrn k2y3. John Shnme shjian hsh? Receptionist 2 Xiw5 ycdi1n zhcqin ddu xng. Q3ng wn gu xng? John W4 xng Bl1ng. Mngtian shng w5 w4 shyc di1n q n3men n1r. Receptionist 2 Mngtian jin.

Part 2: Calling a bank

Clerk N3 h1o! Zh sh Zhdnggu Ynhng Hngqio Fbnhng. Jane N3 h1o! Q3ng wn n3men ynhng xcngqcli kaimn ma? Clerk Kaimn. N3 y4u shnme sh? Jane W4 xeyo hun ycxib uyun.

Receptionist 2

We have an indoor swimming pool, sauna, gym, indoor tennis court and basketball court.

25

John Receptionist 2

Whats the opening time of the swimming pool? 7 am to 9 pm every day.

John Receptionist 2

If I buy a card, what is the standard charge? 1800 yuan for an annual card and 250 yuan for a monthly card. Can I go to have a trial session tomorrow? Of course you can. What time is suitable? Anytime before 1 pm. Please can I take your surname? My surname is Brown. Ill be at your place at 11 am tomorrow morning. See you tomorrow.

John Receptionist 2 John Receptionist 2 John

Receptionist 2

Clerk

Hello, this is Bank of Chinas Honhqiao Branch.

Jane

Hello, are you open on Saturday please?

Clerk Jane

Yes, we are. What is it you need? I need to exchange some euros.

26

Clerk Dubuq3. Xcngqcli w4men b bnl3 wihu duhun yw. Jane N1 shnme shhu k2y3 hun qin? Clerk Xcngqcyc do xcngqcw5 ddu k2y3. Jane Q3ng wn uyun du Rnmnb de hul' sh dud sh1o? Clerk Yc uyun hun shr yun Rnmnb. Jane N3men shdu sh4uxfi ma? Clerk Rgu4 sh xinjcn, b shdu sh4uxfi; rgu4 sh l.xng zhcpio, shdu b1ifbnzhc r de sh4uxfi. Jane Xixie. Zuhu yc ge wnt: n3men j3 di1n guanmn? Clerk W5 di1n. Jane Xixie. Clerk B kq.

Call 8: Making changes and getting a refund

Part 1: Changing a booking
Tom Wi, sh qcngnin l.xng sh ma? Consultant Sh de, nn y4u shnme sh? Tom W4 qintian ydng le q Chng Chng de ycr yu. Xi1ng g1i ycxi rzi.

Clerk

Sorry. We do not have a foreign exchange service on Saturday. So when can I exchange money? Any time between Monday and Friday. Please can you tell me the exchange rate between the euro and the renminbi? There is one euro to 12 renminbi. Do you charge commission? If its cash, theres no commission. If its travellers cheques, we charge 2% commission.

27

Jane Clerk Jane

Clerk Jane Clerk

Jane Clerk Jane Clerk

Thank you. Final question: what time do you close? 5 oclock. Thank you. You are welcome.

Tom Consultant Tom

Hello, is that the Qingnian Travel Agency? Yes, it is. What can I do for you? I booked a one-day tour to the Great Wall the day before yesterday. Id like to change the date.

28

Consultant Q3ng gosu w4 n3de ydng ho. Tom Consultant Q3ng shaod2ng. Nn sh sh3msc xiansheng ma? Tom Shde. Consultant Nn xi1ng g1ido n1 yc tian? Tom Xige xcngqcyc. Y4u kdng wi ma? Consultant Y4u. Tom Q3ng g2i w4 g1ido xige xcngqcyc. Consultant B h1o ysc, yo shdu w5sh yun g1ipio fi. Tom H1ode. Z2nme f g1ipio fi? Consultant Dangtian jiao g2i d1oyu ji xngle. Tom Xcngqcyc y2 sh z1oshang ba di1n chefa ma? Consultant Shde, cng B2ijcng Fndin mnk4u chefa. Tom Xixie. SJ SJ li yao lng ba.

Part 2: Getting a refund

Mary N3 h1o! Q3ng wn L3 xi1oji2 zi ma? Mr Zhang Ta jcntian b shngban. W4 nng bang n3 ma? Mary W4 cng n3men n1r m1i le yc zhang q Lnzhdu de ru1n w pio. K2y3 tu ma?

Consultant Tom Consultant Tom Consultant Tom Consultant Tom Consultant Tom Consultant Tom Consultant Tom

Please tell me your reservation number. SJ6108. Just a second. Are you Mr Smith? Yes, I am. Which day would you like to change it to? Next Monday. Do you have places available? Yes, we have. Please change it to next Monday for me. Im afraid we charge 50 yuan for making the change. Thats fine. How do I pay for the changing fee? Give it to the tour guide on the day. That will be fine. Is it also an 8 am departure on Monday? Yes, it is. It leaves from Beijing Hotels entrance. Thank you.

29

Mary Mr Zhang Mary

Hello, is Miss Li in please? She is not at work today. Can I help you? I bought a soft-sleeper to Lanzhou from you. Can I have a refund?

30

Mr Zhang Sh n1 tian de pio? Mary Ji5yu s ho de. Mr Zhang Jcntian ci qc ho, k2y3 tu. L chefa ssh ba xi1osh zhcqin ddu k2y3 tu, dn w4men yo shdu b1ifbnzhc sh de tupio fi. Mary Dangrn. Z2nme bnl3 tu ku1n? Mr Zhang N3 b1 pio n do w4men bngdngsh li, w4 m1shng g2i n3 tu ku1n. Mary Xixie! W4 z2nme chbnghe n3? Mr Zhang Xi1o Zhang huzh2 Zhang xiansheng ddu xng. Mary Zhang xiansheng, n3 j3 di1n xiban? Mr Zhang W1nshang qc di1n. Mary W4 jio M1l. W4 li di1n zu4yu q zh1o n3. Mr Zhang Ychur jin, M1l. Mary Ychur jin, Zhang xiansheng.

Call 9: Dealing with emergencies

Part 1: Calling for an ambulance
Operator Jiaotdng Shg Zhdngxcn, n3 xeyo shnme bangzh? Jane W4 che le chbhu. Y4u rn shushang le. Operator N3 xinzi zi shnme dfang?

Mr Zhang Mary Mr Zhang

Which day is the ticket for? 10th of September. It is only the 7th today. Yes, you can have a refund. One can get a refund 48 hours prior to departure, but we charge a 10% cancellation fee.

31

Mary Mr Zhang

Of course. How do you get a refund? Bring the ticket to our office and Ill refund you immediately. Thank you. How do I address you? Little Zhang or Mr Zhang, whichever. When do you finish work, Mr Zhang? At 7 pm. My name is Mary. Ill come to see you around 6 oclock. See you soon, Mary. See you later, Mr Zhang.

Mary Mr Zhang Mary Mr Zhang Mary Mr Zhang Mary

Operator

Traffic Accident Centre. Can I help you?

Jane Operator

Ive had a traffic accident. There are people injured. Where are you now?

32

Jane Zi yao lng yao gu do, l B2ijcng d yub sh gdngl3 de dfang. Operator J3 ge rn shushang le? Jane Li1ng ge rn. Shang de b qcng. Operator Y4u shbngmng wixi1n ma? Jane Mi y4u, dn xeyo lj sng ycyun. Operator Jihchb sh fbnzhdng zhcni ji do. Q3ng gosu w4 n3de xngmng h sh4ujc hom1. Jane W4 jio ZhbnnQingsc. Hom1 sh: lng yao san ji5 ji5 li san w5 w5 ba li li. Operator Qingsc xi1oji2, jiaotdng j3ngch m1shng hu do shg xinch1ng. Jane Zhcdo le. Xixie n3de bangzh.

Part 2: Calling to track your lost luggage

Operator Wizhbn Hngkdng Gdngsc shuhu fw. N3 xeyo shnme bangzh? John W4de xngl3 die le. Sh d1 zh ge dinhu ma? Operator B sh, xiansheng. Y4u yc ge zhuanxin. W4 k2y3 g2i n3 hom1. John Q3ng d2ng ycxi. W4 n ge b3. Q3ng shud ba. Operator Lng r yao, li ba san w5 w5 li ba lng. John Lng r yao, li ba san w5 w5 li ba lng.

Jane

On 101 National Road. Its somewhere about 10 kilometres away from Beijing. How many people have been injured? Two; the injury is quite serious. Is it life threatening? No, but they need to be sent to hospital immediately. The ambulance will arrive in 10 minutes. Please tell me your name and mobile number.

33

Operator Jane Operator Jane Operator

Jane

My name is Jane Johnson and my number is 013996355866.

Operator

Miss Johnson, the traffic police will arrive at the accident scene very soon. Alright. Thank you for your help.

Jane

Operator

Virgin Airline Customer Service. Can I help you?

John Operator

Ive lost my luggage. Is this the number to call? No. Theres a dedicated phone line. I can give you the number. Just a second. Ill pick up a pen. Please go ahead. 021 68355680. 021 68355680.

John Operator John

34

Operator Du le. John Xixie. Zh ge dinhu y4u Ycngwn fw ma? Operator Y4u. Rgu4 n3 xi1ng tng gdngzu rnyun shudhu, q3ng n lng. [John dials the other number and then presses 0] John N3 h1o! W4de xngl3 die le. Xi1ng zhcdo shf4u y4u shnme xiaox? Operator Q3ng gosu w4 nnde hngban ho? John Operator N1 tian do de Shngh1i? John Ycyu sh ho. Operator John Shde. Operator Gosu nn yc ge h1o xiaox: nnde xngl3 zh1o do le. Jcntian xiw5 sng do nnde fndin. John Ti xixie le! John Smith Nnde mngz sh John Smith ma? VS VS r w5 lng.

Call 10: Answering calls

Job interview
Tom Wi, q3ngwn n3 zh1o shi? Publisher Tangm5 sh3msc zi ma? Tom W4 ji sh. Q3ngwn nn sh shi?

Operator John Operator

Correct. Thank you. Does this number have an English-language service? Yes, it has. If you want to speak to an operator, press zero.

35

[John dials the other number and then presses 0] John Hello. Ive lost my luggage, and Id like to know if theres any news (of my luggage). Please tell me your flight number. VS250. Which day did you arrive in Shanghai? The 10th of January. Are you John Smith? Yes, I am. Heres the good news: your luggage has been found. Well deliver it to your hotel this afternoon.

Operator John Operator John Operator John Operator

John

Thank you so much.

Tom Publisher Tom

Hello, who would you like to speak to? Is Tom Smith in? Speaking. Who am I talking to, please?

36

Publisher N3 h1o, Tangm5. W4 sh zhdnggu rbo sh de, xng Wng. Tom N3 h1o! Wng xi1oji2. Publisher W4men shdudo le n3de shbnq3ng. Tom W4 y4u xcwng ma? Publisher Dangrn y4u. W4men xi1ng jinjian n3. Tom N3 sh shud, rng w4 canjia gdngzu minsh? Publisher Shde. Tom Ti bng le! Publisher Yc yu shba ho shngw5 sh di1n. N3 nng li ma? Tom Rng w4 ch ycxi w4de rj. W4 shngw5 y4u sh. Nng g1i do xiw5 ma? Publisher Xiw5 li1ng di1n xng ma? Tom Mi wnt. Q3ng gosu w4 minsh ddi1n. Publisher W4 ychur ji g2i n3 fa dinzi yujin, gosu n3 xingqng h y4uguan zhy shxing. Tom H1ode. Xixie n3de dinhu.

Publisher

Hello, Tom. Im from (the) China Daily Newspaper. My surname is Wang. Hello. Miss Wang. We have received your application. Do I stand a chance? Of course. Wed like to meet you. Are you saying youre asking me to attend a job interview? Yes. Wonderful! At 10 am on 18th January. Can you make it? Let me check my diary. Oh, Ive got something in the morning. Could it be changed to the afternoon?

37

Tom Publisher Tom Publisher Tom Publisher Tom Publisher Tom

Publisher Tom Publisher

How about 2 pm? No problem. Please tell me the location of the interview. Ill send you an email in a while, giving you all the details and relevant information.

Tom

Okay. Thank you for your call.

38

Listening skills: survival phrases

Hello! I beg your pardon? This is . . . Is . . . in? Id like to speak to . . . Is this/that . . . ? Speaking (please). Please give me your name and number. Could you tell me your surname please? I didnt hear what you said. I cant hear you. Could you repeat, please? Please speak more slowly. I cant speak Chinese very well. Can you speak English? Sorry, I couldnt understand. wi!/n3 h1o! boqin, n3 shud shnme? w4 sh . . . zi ma? w4 zh1o . . . sh . . . ma? q3ng shud. q3ng gosu w4 n3de mngz/hom1. nn gu xng?/q3ng wn gu xng? (polite way) w4 mi tcng qcng n3 shud de. w4 tcng b qcng. q3ng zi shud ycbin, h1o ma? q3ng mn ycdi1nr shud. w4de zhdngwn shud de b h1o. n3 hu shud ycngwn ma? dubuq3, w4 tcng b d4ng.

... ... ...

Using the telephone in China

Essential words for making a call
public telephone landline/fixed phone telephone card international call engaged local call long-distance call recorded message out of order gdngyng dinhu zu jc dinhu k1 guj dinhu zhnxin shni dinhu shwi dinhu lycn liyn hui le

to make a call to take a call cannot get through to talk on the phone to make a reservation by phone to make an enquiry by phone to redial to return a call message to leave a message to hang up wake-up call

d1 dinhu jib dinhu d1 b tdng ji1ng dinhu/d1 dinhu dinhu ydng dinhu zcxn chngbd hu dinhu k4uxn/tiozi li yn gu shang jio x3ng dinhu

39

When you buy phone cards, note that some phone cards can only be used in the city you are in, but others can be used nationally. Public phones that allow you to dial international numbers direct can only be found in large cities. Watch out for the sign saying IDD (international direct dialling). There are many public phone booths attended by assistants. You first tell the assistant where you wish to call you will be asked to put down a deposit. You can also make international calls from main post offices and telecommunications offices. There are also discounted phone cards for making both international and domestic calls if you can be bothered to dial a long series of pin numbers.

Mobile phones
mobile/cell phone Whats your mobile/ cell phone number? My mobile/cell phone number is . . . The battery is running out. My mobile is nearly out of credit. Im running out of minutes. Its a text message. to send a text message sh4ujc n3de sh4ujc ho sh dud sh1o? w4de sh4ujc ho sh . . . kui mi din le. w4de sh4ujc kui mi qin le. w4de mi1nfi shjian kui d1 wn le. sh du1n xn. fa du1n xn

...

40

My phone does not display characters. I cant get a signal. pay-as-you-go SIM card My mobile phone has been stolen.

w4de sh4ujc b xi1nsh hnz. mi y4u xnho. chdng zh k1 w4de sh4ujc bi tdu le.

Mobile phones are very popular in China and the coverage is extensive. If you take your mobile phone with you to China, you can buy a pay-as-you go SIM card. Please note that some SIM cards charge two ways making and receiving a call. So make sure which type you want before the purchase.

Speaking to the operator/switchboard

q3ng jib san yao r fngjian. Extension 5321 please. q3ng zhu1n w5 san r yao fbngji. Could you put me nng b nng g2i through to w4 zhu1n r yao Room 213? san fngjian? Could you give me n3 nng gosu w4 . . . the number of . . . ? de hom1 ma? Could you give me nng g2i w4 jib directory enquiries? dinhu d1ohng ma? Can I dial direct? w4 nng zh bd ma? This is room number . . . zh sh . . . fngjian. How do I get an z2nme d1 wi xin? outside line? Whats the code for Shngh1i de qeho Shanghai? sh shnme? Room 312 please.

...

...

Telephone codes in China are linked to towns. Some codes are three digits (e.g. 010 for Beijing) and others are four digits (e.g. 0571 for Hangzhou). Most landline numbers have eight digits. Mobile phone numbers start with the digit 0, followed by 10 digits. If you dial a mobile outside the city you are in, you do not dial zero.

Operator/switchboard speaking to the caller

Hello! This is Beijing Hotel. Can I help you? Ill put you through. You can dial that number direct. The line is engaged. Do you want to wait? Hold the line please. Theres a dedicated phone line. I can give you the number. nn h1o! zh sh b2ijcng fndin. n3 xeyo shnme bangzh? bang nn jib xin. nn k2y3 zh bd. zhn xin. nn xi1ng d2ng ma? q3ng shao d2ng. y4u ge zhuan xin. w4 k2y3 g2i n3 hom1.

41

Problems
Sorry, we were cut off. I can hardly hear you. Its a very bad line. Could you say that again, please? dubuq3, xin dun le. w4 jche tcng bu jin. xinl b h1o. nng b nng zi shud yc bin?

The number youve dialled replies

Hello? wi? Hello, China Daily, n3 h1o, zhdnggu Wang Ping speaking. rbo. w4 sh wng png. Whom would you like n3 zh1o shi? to speak to?

You get a recorded message

The number youve nn bdd1 de sh dialled does not exist. kdng ho. The person you are c3 rn zhngzi calling is on the tdnghu zhdng, phone. Please wait. q3ng shao hu.

42

Sorry, our office is dubuq3, w4men y3 currently closed. xi ban. w4men de Our office hours bngdng shjian are . . . wi . . . Please call back later. q3ng shaohu zi d1. Dial the extension now. q3ng bd fbnjc ho. If you want to speak ch ho q3ng bd to the operator, dial ling. zero.

...

Most phones in China do not have answer phones or voicemail. You simply have to call back later if the office is closed or if the person you are calling is not answering the call.

You dial the wrong number

You have dialled the wrong number. Im sorry, I must have dialled the wrong number. She doesnt work here any more. He now works for . . . Shes on extension 5642 now. Do you want me to transfer you now? n3 bd cu hom1 le. dubuq3, w4 ycdng bd cu hom1 le. ta b zi zhr gdngzu le. ta xinzi wi . . . gdngzu. ta xinzi de fbnjc ho sh w5 li s r. n3 yo w4 g2i n3 zhu1n guqu ma?

...

Asking for the person you want

Hello, is . . . in? Hello, is that . . . ? May/Could I speak to . . . , please? Id like to speak to . . . , please. wi, . . . zi ma? wi, n3 sh . . . ma? q3ng zh1o ycxi . . . , h1o ma? w4 zh1o . . . ,... ... ... ...

The person you want is not available

Im sorry, He is not in. Shes gone out. Hes on another line. She is on the phone. Shes in a meeting. Can I help you? dubuq3, ta b zi. ta chequ le. ta zhngzi lngycg dinhu shng. ta zhngzi ji1ng dinhu. ta zi kaihu. w4 nng bangzh n3 ma?

43

Leaving a message
Could you ask him to ring me back? Could you tell her I called? Shes got my number. Ill call back in 10 minutes. Can I trouble you to pass on the message? nng rng ta g2i w4 hu ge dinhu ma? n3 nng gosu ta w4 li dinhu le ma? ta y4u w4de dinhu. w4 sh fbnzhdng hu zi d1. mfn n3 chun ge k4uxn, xng ma?

Answering calls
Whos calling please? This is . . . Please go ahead. Would you like to leave a message? Can I pass on a message? q3ng wn n3 sh shi? zh sh . . . q3ng shud. n3 yo li yn ma? w4 nng chun ge k4uxn ma? ...

Gap fillers
Yes. Certainly/Of course. Yes, sure. I understand. Fine/All right! Great!/Wonderful! h1ode. dangrn. h1o, mi wnt. mngbi le. k2y3 ! ti bng le!

44

Asking for and giving numbers

Whats your number? n3de hom1 sh dud sh1o? Whats your telephone/ n3de dinhu/ fax/mobile number? hunzhbn/sh4ujc hom1 sh dud sh1o? Whats your extension n3de fbnjc hom1 sh number? dud sh1o? Whats the number . . . de dinhu hom1 . . . for . . . ? sh dud sh1o? Whats your office/ n3 jial3/bngdngsh home number? de hom1 sh dud sh1o? Ill give you my work w4 g2i n3 w4de number. gdngzu hom1. My number is . . . hom1 sh . . .

...

Telephone numbers in China are read as single figures. For example, 010 85204001 is read out as lng yao ling ba w5 r lng s lng lng yao. Leave a pause after 010. Please note that number one is read out as yao, NOT as yc because yc can be confused with number seven (qc ).

To make an international call from China you need to dial 00 + country code + area code (without the zero) + number. For example, to call London you dial 00 + 44 (for United Kingdom) + 20 (for London) + the number you want. To make a call to China from your own country, you need to dial 00 (or other international code used in your country) + 86 (for China) + area code (without the zero) + number. If it is a mobile number in China, after + 86, dial the mobile number without the first zero. For example, to call a landline in Beijing, you dial 00 + 86 + 10 (for Beijing) + the number you want. To call a mobile number 01398899561, you dial 00 + 86 + 1398899561. Here are some helpful telephone numbers when you are inside China: Directory enquiry: 114 Police: 110 Fire: 119 Traffic accident: 112 Ambulance: 120 Beijing Red Cross First Aid Centre: 999

Asking for addresses and directions

Will you give me the address of the hotel, please? Give me your address, please. Whats the address? How can I get there? Were on the fifth floor. You can take a bus or the subway. Take a taxi, and Ill tell the taxi driver my address. n3 nng g2i w4 fndin de dzh3 ma? q3ng g2i w4 n3de dzh3. dzh3 sh shnme? do n3 nr z2nme z4u? w4men zi li cng. n3 k2y3 chng gdngchb huzh2 dti2. zu ge cheze, w4 hu gosu cheze chb scjc w4de dzh3.

45

Chinese addresses follow a different pattern from English. The largest unit comes first. So city comes first, then street, and finally house number/flat number. For example, the address Flat 2, 68 Changan Road, Beijing in Chinese will be Beijjng, Changan Lu 68 hao, 2 hao gongyu.

Making a booking
Id like to book a table/ w4 xi1ng dng yc ge room/taxi. zhud/yc jian fng/ yc ling cheze. Have you got rooms n3men jcnw1n y4u available for tonight? kdng fngjian ma? Can I have a table in a nng g2i w4men yc no-smoking area? zhang zi b xcyan qe de zhudzi ma?

Requesting a service
Im phoning to order a pizza. Would you send a bottle of dry red wine to room 802? w4 dinhu dng b3sb3ng. nng b nng sng yc png kungqun shu3 do ba lng r fngjian?

46

Ill need a wake-up call. w4 xeyo jio x3ng fw. Could you send some n3 nng g2i li r ba extra blankets fngjian sng j3 tio to room 628? t1nzi ma? I need a doctor/ w4 m1shng xeyo an ambulance as kn ycshbng/yc ling soon as possible. jihchb.

Asking for information

Please will you tell me . . . Would you give me detailed information about the interview? Id like to know the opening times. Would you send me an email? Could you post some information to me? q3ng gosu w4 . . . nng g2i w4 minsh de xingqng ma? w4 xi1ng zhcdo kaimn shjian. n3 nng g2i w4 fa ge dinz3 yujin ma? n3 nng g2i w4 j ycxib zclio ma? ...

Making arrangements
Is Monday 11am alright? Can you make it? Ive got things on Tuesday morning. Could it be changed to the afternoon? xcngqcyc shngw5 shyc di1n xng ma? n3 nng xng ma? xcngqcr shngw5 w4 y4u sh. nng g1i do xiw5 ma?

Thanking someone and responding

Thank you. Thank you very much. Youre welcome. Thank you for calling. xixie. fbichng g1nxi. b kq. xixie n3 li dinhu.

Ending a telephone conversation and saying good bye

w4 xige xcngqc/ xcngqcyc g2i n3 d1 dinhu. Please ring me q3ng ( jcntian xiw5/ (this afternoon/ jcntian w1nshang) tonight, etc.) g2i w4 d1 dinhu. Dont forget to call me. bi wng le g2i w4 d1 dinhu. Good bye! zijin! See you soon! ychur jin! See you tomorrow/ mngtian/xcngqctian on Sunday! jin! Ill call you (next week/ Monday, etc.)

47

How to clarify characters over the phone

As Chinese is not an alphabetically based script, you simply cannot spell words. To clarify words, people either take a character apart and say each component aloud or give another phrase where the same w, this person character is used. For example, if ones surname is k4u tian w, meaning the wu that may clarify by saying k4u (mouth) and tian (sky). Or if the surname is consists of sh3, one may clarify by saying lsh3 de sh3 , meaning sh3 as in the word lsh3 (history).

48

ChineseEnglish glossary
n bba b1i b1ifbnzhc bn bang/bangzh bngdngsh bnl3 bao jian baoku b2ijcng b3 bin biaozh5n bi bide b3sb3ng bxe bdd1/bd b cu b h1o ysc b kq b qcng b shdufi b xcyan b yng le bl1ng ci canjia ch ch ho cha shng chng chng chb chb hu chbnghe chc che q chun chefa cng cng . . . do cn cu d1 chb to press father/dad hundred percent half to help office to deal/to sort out private room to include Beijing pen to change standard do not . . . other pizza must to dial not bad/quite good Im sorry youre welcome quite serious (injury) free of charge no-smoking (area) no need Brown (surname) only/just to attend to check to check the number to plug in the Great Wall car traffic accident to address/to call to eat to go out to pass on to depart from from . . . to inch mistake to take a taxi

...

d1 dinhu d tcng ddo di dang tian dangrn danrn do d1o yu dxu d2i d2ng din din chucfbng din yun dinhu d1ohng dinz3 yujin dfang dng dng m1n dngfang b die dzh3 d5 chb du1n xn du/du le dubuq3 duhun dud sh1o dud sh1o qin fa fndin fangbin fngjian fngzi fi fbi huyun fbijcch1ng fbnhng fbnjc ho fbnzhdng f fw g1i g1i pio gangh1o

to make a call communal hall to reach to bring on the day of course single to arrive tour guide university to have to to wait shop hairdryer power telephone directory email location/place to book/to reserve fully booked reservation department to lose address traffic jam text message correct sorry to exchange (money) whats . . . (phone number)?/ how many? how much is it to send (fax/email) hotel/restaurant convenient room house fee non-memeber airport branch (of a bank) extension number minute to pay service to change to change the ticket coincidentally

49

50

gosu gaoxng g2i n3/w4 gdngl3 gdngsc gdngzu guan jc gu1nggo guanmn gu gening gu do gu li guj guni hi hish h1ixian hiy4u hngban hngban ho hngkdng ho h1o h1o j3c h1oba/h1ode hohu hom1 hsh hui le hun hun hun qin huanyng hu ge dinhu hu l' huli hu4tu3 huzh2 jc pio j3 tian j xi jia jig jin jin ji1nch

to tell be pleased to you/me kilometre firm/company to work/work to be switched off advertising/advertisement to be closed expensive girl national road to come over international domestic still . . . or . . . ? seafood also flight flight number airmail date good several times okay/alright luxurious number suitable to have broken down to return to change to change money to welcome to return the call exchange rate to return ham or flight ticket how many days? to write down family [measure word] price [measure word] to see/[measure word] to check/to examine

jinling jinshbn jinshbn fng jio jiao g2i jio x3ng jiaotdng jib jhu jl jcng x3 j3ngch jcntian jcnw1n ji jican jihchb ji5lu jelb jt3 k1 kai hu kaifng kaimn kaish3 k1la OK knkan k2nng k2y3 kng wi k4uxn li li dinhu lnqi ch1ng lnzhdu l1oshc l din l zhr ling lj lkai lng lny lsh3 li xushbng li yn lu

OK

to excuse/to bear with to exercise fitness centre to call/to be called to hand to to wake up/wake-up call transportation to collect/to answer (phone) plan to write it down pleasant surprise police today tonight then to dine ambulance restaurant club/centre detailed card to attend meeting to open/be open to open/be open to start karaoke to have a look perhaps/possibly may/can vacancy/available place message to come an incoming call basketball Lanzhou (place name) teacher to check out (hotel) from here [measure word] immediately to leave zero shower (in a bathroom) history overseas student to leave a message building/block

51

52

l.din/l.sh l.xng sh l.xng zhcpio mfn m1i m1n m1shng mi y4u mi wnt mi y4u m2itian mnk4u minbao chb minsh mngtian mngzi mge n n do/n do sh4u n1 tian/n1 yc tian nme/n nng n3 n3 h1o nin k1 n3men n3men nr nn nn h1o nng die le duyun p pngbian piny pio p5tdng q3 fbi qc rn zu qian qin tian qinti q3ng q3ng jib q3ng shao d2ng/ q3ng shao hu q3ng shud ba q3ng wn

inn/guesthouse travel agent travellers cheque to trouble to buy full immediately not no problem do not have everyday entrance mini-bus interview tomorrow name mushroom to pick up/to fetch to have got hold of which day? in that case can/could you hello annual card you (plural) your place you (polite) hello (polite) to have lost it euro Im afaid nearby inexpensive/low budget ticket ordinary to take off seven-seat (car)/seven-seater thousand the day before yesterday reception (hotel) please to put through to just a second please/hold on please go ahead please may I ask . . .

qcngnin qingsc qta q qe qun rng rnmn rnmnb rnyun r bo rj rzi ru1n w rgu4 rzh sangn shng ban shngh1i sh shbi shi shbngmng shnme shnme shhu shbnq3ng shshc sh sh sh . . . ma shde sh yng shf4u shcfu shg shhu shjian sh3msc shni shdu shdu do shdu fi shu hu sh4u jc shu shang sh4u x fi sh4ux

...

youth Johnson others to go area whole/completely to let people [name of Chinese currency] person/people daily newspaper diary day/times soft-sleeper if to check in (hotel) sauna to go to work Shanghai newspaper/publisher equipment who life what when to apply facility be (am/are/is) matter is it . . . ? yes to try it out if master accident times/moments times Smith (name) indoor to charge to have received to charge the fee after sale mobile/cell phone to be injured handling fee procedure

53

54

shuangrn jian shuangrn shud/shudhu shudq3 s j sng sng can sng can b sng can fi sng do su4y3 ssh ti bng le ti . . . le tng cho tangm5 t1nzi t qin tio tcng b d4ng tng tngwe tngxu tu tu ku1n tucch tucjin tupio fi wi hu w1n an w1n bo wn yc w1nfn w1ngqi ch1ng w1nshang wi wi wi wbixi1n wishbngjian wizhbn wn wnt w4 w4men xi ban

...

double room double to speak to mention/to talk about four seasons to take to/to deliver deliver food delivery department (food) delivery charge (food) to get it delivered therefore accommodation/dormitory wonderful very Tang Dynasty Tom blanket to bring forward [measure word] cannot understand (by hearing) with flatmate classmate to return to get a refund to postpone to recommend cancellation fee foreign currency good night evening newspaper in case dinner tennis court evening for hello (on the phone) [measure word] dangerous toilet/bathroom Virgin (company) to ask question I/me we/us to finish work

xi dngdan xige xian xinch1ng xi1ng xing qng xinjcn xiansheng xinzi xi1o xiaofi xiaofi k1 xi1osh xiaoxi xiw5 xixie xng xng ma xngl3 xngmng xcngqcyc xcwng xeyo yo yao yoqi yw yc r yu ycdng ycgng y3hu ychur y3jcng y3ni ynggai ycnggu ycnggurn ycngwn ynhng ycq3 y3shng ycxi ycxib ycyun yng b yng . . . yngcan

...

to place order next first of all scene (accident) to think detailed information cash Mr now small consumption customer card hour news afternoon thank you surname is that ok? luggage name (surname and given name) Monday to hope to need would like one requirement service/business 1-day tour definitely altogether later in a minute already within should Britain British English (language) bank together above for a while some hospital do you need . . . ? to dine

55

56

y4u y4u sh y4uguan y4urn yuy4ng ch yun yu1n ydng ydng ho yu yu k1 yubhn ygang zi . . . ma zi shud ycbin zi . . . y3shng z1ocan z1oshang z2nme zhang zh1o zh1o do zhoj zhbnde zh2ngg zhbnn zh3 zhcdo zhcni zhcy4u zhdnggu zhdngwn zhdngxcn zh zhu1n zhuan xin zhudzi zhy shxing z4ngjc z4u zudc zuh1o zuhu zu zufn zu4yu

... ...

to have to be busy relevant somebody swimming pool yuan far to reserve reservation number month monthly card John bath is . . . in? say it again above breakfast morning how common surname/ [measure word] to look for to have found to worry/be worried really! whole Jane paper to know within only China Chinese (language) centre to live, to stay to transfer dedicated phone line table/desk things to bear in mind switchboard to leave the lowest/the minimum the best/youd better final/last to sit/to take to cook about/approximately

EnglishChinese glossary
about above accident accommodation address address (v) advertisement advertising after-sale afternoon airmail airport already alright also altogether ambulance an incoming call annual card answer (phone) apply (v) approximately area arrive (v) ask (v) attend (v) attend meeting available place bank basketball bath be (am/are/is) be busy be closed be injured be open be pleased be switched off bear with me Beijing best blanket book (v) zu4yu y3shng shg ssh2 dzh3 chbnghe gu1nggo gu1nggo shu hu xiw5 hngkdng fbijcch1ng y3jcng h1oba/h1ode hiy4u ycgng jihchb li dinhu nin k1 jib shbnq3ng zu4yu qe do wn canjia kai hu kdng wi ynhng lnqi ch1ng ygang sh y4u sh guanmn shu shang kaimn gaoxng guan jc q3ng shao d2ng/ q3ng shao hu b2ijcng zuh1o t1nzi dng

57

58

branch (of a bank) breakfast bring (v) bring forward Britain British Brown (surname) building buy (v) call (v) call/be called (v) can/could cancellation fee cannot understand (by hearing) car card cash cell phone centre centre (fitness) change (v) change money change the ticket charge (v) charge the fee check (v) check in (hotel) check out (hotel) check the number China Chinese (language) classmate club coincidentally collect (a person) come (v) come over communal hall company completely consumption convenient cook (v) correct customer card dad

fbnhng z1ocan di t qin ycnggu ycnggurn bl1ng lu m1i chbnghe/jio jio nng/k2y3 tupio fi tcng b d4ng chb k1 xinjcn sh4u jc zhdngxcn jelb g1i hun qin g1i pio shdu shdu fi ch/ji1nch rzh l din ch ho zhdnggu zhdngwn tngxu jelb gangh1o jib li gu li d tcng gdngsc qun xiaofi fangbin zufn du/du le xiaofi k1 bba

daily newspaper dangerous date day/times deal (v) dedicated phone line definitely deliver food delivery charge (food) delivery department (food) depart (v) desk detailed detailed information dial (v) diary dine (v) dinner do not have do not . . . do you need . . . domestic dormitory double double room eat (v) email English (language) entrance equipment euro evening evening newspaper everyday examine (v) exchange (money) exchange rate excuse (v) exercise (v) extension number facility family far father fee final finish work

r bo wbixi1n ho rzi bnl3 zhuan xin ycdng sng can sngcan fi sngcan b chefa zhudzi jt3 xing qng bdd1/bd rj jican/yngcan w1nfn mi y4u bi yng b yng . . . guni ssh shuangrn shuangrn jian chc dinz3 yujin ycngwn mnk4u shbi duyun w1nshang w1n bo m2itian ji1nch duhun hu l' jinling jinshbn fbnjc ho shshc jia yu1n bba fi zuhu xi ban

59

...

60

firm first of all fitness centre flatmate flight flight number flight ticket for for a while foreign currency four seasons free of charge from from here from . . . to full fully booked get a refund get it delivered girl go (v) go ahead go out go work good good night Great Wall guesthouse hairdryer half ham hand to handling fee have (v) have a look have broken down have found have got hold of have lost it have received have to hello hello (on the phone) hello (polite) help (v) history hold on please

gdngsc xian jinshbn fng tngwe hngban hngban ho jc pio wi ycxi wi hu s j b shdufi cng l zhr cng . . . do m1n dng m1n tu ku1n sng do geniang q q3ng shud ba che q shng ban h1o w1n an chng chng l.din/l.sh din chucfbng bn hu4tu3 jiao g2i sh4u x fi y4u knkan hui le zh1o do n do/n do sh4u nng die le shdu do d2i n3 h1o wi nn h1o bang/bangzh lsh3 q3ng shao d2ng

...

honourable hope (v) hospital hotel hour house how how many days? how many? how much is it? hundred I/me Im afaid Im sorry if immediately in a minute in case in that case inch include (v) indoor inexpensive inn international interview is it . . . ? is that ok? is . . . in? Jane John Johnson just just a second please karaoke kilometre know (v) Lanzhou (place name) last later leave leave (v) leave a message let (v) life live (v) location

gu xcwng ycyun fndin xi1osh fngzi z2nme j3 tian dud sh1o dud sh1o qin b1i w4 p b h1o ysc rgu4/shf4u lj/m1shng ychur wn yc nme/n cn baoku shni piny l.din/l.sh guj minsh sh . . . ma xng ma zi . . . ma zhbnn yubhn qingsc ci q3ng shao d2ng k1la OK gdngl3 zhcdo lnzhdu zuhu y3hu z4u lkai li yn rng shbngmng zh dfang

61

... ...

OK

62

look for lose (v) low budget lowest luggage luxurious make a call master matter may mention (v) message mini-bus minimum minute mistake mobile phone Monday month monthly card morning Mr mushroom must name national road nearby need (v) news newspaper (as an organisation) next no need no problem non-member no-smoking (area) not not bad now number of course office okay on the day one 1-day tour only

zh1o die piny zudc xngl3 hohu d1 dinhu shcfu sh k2y3 shudq3 k4uxn minbao chb zudc fbnzhdng cu sh4u jc xcngqcyc yu yu k1 z1oshang xiansheng mge bxe mngzi gu do pngbian xeyo xiaoxi sh xige b yng le mi wnt fbi huyun b xcyan b/mi b cu xinzi hom1 dangrn bngdngsh h1oba/h1ode dang tian yao yc r yu zhcy4u/ci

open (v) or or ordinary other others overseas student paper pass on pay (v) pen people percent perhaps pick up pizza place place order plan pleasant surprise please please may I ask . . . plug in police possibly postpone power press (v) price private room procedure put through to question quite good quite serious (injury) reach (v) really reception (hotel) recommend (v) relevant requirement reservation department reservation number reserve (v) restaurant return (for refund)

kaifng hish (used in alternative questions) huzh2 p5tdng bide qta li xushbng zh3 chun f b3 rnmn/rnyun b1ifbnzhc k2nng n b3sb3ng dfang xi dngdan jhu jcng x3 q3ng q3ng wn cha shng j3ngch k2nng tucch din yun n jig bao jian sh4ux q3ng jib wnt b cu b qcng ddo zhbnde qinti tucjin y4uguan yoqi dngfng b ydng ho dng/ydng ji5lu tu

63

64

return (good) return (v) return the call room sauna say it again scene (accident) seafood see (v) send (fax/email) service seven-seat (car)/ seven-seater several times Shanghai shop should shower (in a bathroom) single sit (v) small Smith soft-sleeper some somebody sorry sort out (v) speak standard start (v) still suitable surname surname and given name swimming pool switchboard table take (train/bus) take a taxi take off take to talk about Tang Dynasty teacher telephone directory tell (v) tennis court text message

hun huli hu ge dinhu fngjian sangn zi shud ycbin xinch1ng h1ixian jin fa fw/yw qc rn zu h1o j3c shngh1i din ynggai lny danrn zu xi1o sh3msc ru1n w ycxib y4urn dubuq3 bnl3 shud/shudhu biaozh5n kaish3 hi hsh xng xngmng yuy4ng ch z4ngjc zhudzi zu d1 chb q3 fbi sng shudq3 tng cho l1oshc dinhu d1ohng gosu w1ngqi ch1ng du1n xn

thank you the day before yesterday then therefore things to bear in mind think (v) thousand ticket times times/moments to change to wait to you today together toilet/bathroom Tom tomorrow tonight tour guide traffic accident traffic jam transfer (v) transportation travel agent travellers cheque trouble (v) try it out university vacancy very Virgin (company) wake up (v)/wake-up call we/us welcome (v) what whats . . . (phone number)? when which day? who whole with within wonderful work (v, n) worry/be worried would like write down

xixie qin tian ji su4y3 zhy shxing xi1ng qian pio shjian shhu bin d2ng g2i n3 jcntian ycq3 wishbngjian tangm5 mngtian jcnw1n d1o yu chb hu d5 chb zhu1n jiaotdng l.xng sh l.xng zhcpio mfn sh yng dxu kngwi ti . . . le wizhbn jio x3ng w4men huanyng shnme dud sh1o shnme shhu n1 tian/n1 yc tian shi zh2ngg/qun tng y3ni/zhcni ti bng le gdngzu zhoj yo j xi

65

...

66

write it down yes you you (plural) you (polite) youd better youre welcome your place youth yuan (Chinese currency) zero

jl shde n3 n3men nn zuh1o b kq n3men nr qcngnin yun lng

Dates, times and numbers

Days of the week
Monday Tuesday Wednesday Thursday Friday Saturday Sunday xcngqcyc xcngqcr xcngqcsan xcngqcs xcngqcw5 xcngqcli xcngqcr/xcngqctian

Months of the year

January February March April May June July August September October November December ycyu ryu sanyu syu w5yu liyu qcyu bayu ji5yu shyu shycyu shryu

Dates
on Monday Tuesdays on Wednesday the 3rd xcngqcyc xcngqcr san ho, xcngqcsan

on Friday the 8th of August on the 2nd of November on December 25th 2008 from the 5th of January until the 4th of February

bayu ba ho, xcngqcw5 shycyu r ho r lng lng ba nin shr yu rshw5 ho cng ycyu w5 ho do ryu s ho

67

Time and time phrases

1 oclock 2 oclock 20 past three a quarter past four half past five 10 to six a quarter to seven What time is it? yc di1n li1ng di1n san di1n rsh s di1n yc k w5 di1n bn li di1n ch sh fbn qc di1n ch yc k j3 di1n le?

r and li!ng both mean two. r is used in counting and is used for saying other numbers such as 22, while li!ng telling the time and normally used to quantify things such as two books, two days, two hours, etc. For example: li!ng di!n (2 oclock) and li!ng b@n shE (two books).

Cardinal numbers
0 1 2 3 4 5 6 7 8 9 10 11 12 . . . 20 21 22 . . . lng yc r san s w5 li qc ba ji5 sh shyc shr . . . rsh rsh-yc rsh-r . . .

...

...

68

30 31 32 . . . 40 50 ... 99 100 101 102 . . . 110 111 112 113 . . . 120 121 . . . 200 250 300 . . . 1000 2000 3000 . . . 10,000 100,000 one million one and a half million

sansh sansh-yc sansh-r . . . ssh w5sh ... ji5sh-ji5 yc b1i yc b1i lng yc yc b1i lng r . . . yc b1i ycsh yc b1i ycshyc yc b1i ycshr yc b1i ycshsan . . . yc b1i rsh yc b1i rsh-yc . . . r b1i r b1i w5 san b1i . . . yc qian li1ng qian san qian . . . yc wn sh wn yc b1i wn yc b1i w5sh wn

...

...

...

... ...

...

...

Ordinal numbers
first second third fourth fifth sixth seventh eighth ninth tenth dyc dr dsan ds dw5 dli dqc dba dji5 dsh

Currency terms
euro US dollar sterling pounds Chinese yuan duyun m2iyun ycngbng rnmnb