Product Strategy: Strategic Vision

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Product Strategy
Strategic vision
where why how Roadmap

(A) Product line decisions


Product Line Length

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Number of Items in the Product Line

Stretching Lengthen beyond current range

Filling
Lengthen within current range

Downward

Upward

(B) Product-Position Strategies

Amity Business School Name of Institution For [a target segment brand], the [concept from individual product features] is the [primary claim / attributes positioned for customers against competitors] because [it is the single most important factor to keep buying or core benefit]

Our product is unique

Our product is different


Our product is similar

e.g. Taj Hotels(oldest in 5 star hotels); Radisson Hotel (pocket friendly 5 star hotel) e.g. Saffola(low in cholesterol) Listerine (kills germs) e.g. Harpic vs Sani-fresh vs Lizol Dove vs Pears vs Camay

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By attributes e.g. Singapore Airlines (first class comfort) By benefits e.g. Citibank Credit Card (24/7 availability) By price/quality e.g. Tata Photon plus By usage or application e.g.Red Bull (fluid replenishment in sports) By users e.g. Johnson Baby Shampoo; J&J Affinity Shampoo & hair conditioner for women) By product class e.g. Camay soap (with bath oils By competitors e.g. Dettol against Lifeboy

not just soap)

(C ) Product Repositioning Strategy

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Repositioning among existing customers

Repositioning among new users

Dabur repositioned its Brands from a traditional therapeutic remedies to one for preventive health maintenance Bagpiper repositioned as Khoob jamega rang

Repositioning for new uses

Repositioning of Maggi Tomato Ketchup Its different

(D)Product-Overlap Strategy

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Company decides to compete against its own brand by using: Competing brands e.g. Gillette Atra, Sensor, Mach 3 Private labeling e.g. Spencers Chilli Sauce, Watson Vitamins OEM e.g. IBM selling magneto-resistance (MR) heads to OEM disk drive developers/manufacturers

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(E) Product-Elimination Strategy

Or Cannibilization

How?

Harvesting benefits Line-simplification Total-line divestment

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(F) Value-Marketing Strategy

Delivering real product performance with promises: Quality Customer-service Time Example: Dell cuts the duration from order to delivery of most of its products to the minimum

(G) ANSOFF STRATEGY


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EXISTING EXISTING

MARKET

NEW

PRODUCT

NEW

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(H) EXTENSION STRATEGIES

1. Product line extension: add an item to the existing product line

2. Product category extension: add a new item or line of items for a company e.g.
P&G have Head & Shoulders, Rejoice, and Pantene in the same category

FMCG companies introduced various sizes of the same product e.g. mini-packs for travelers, extra-large size for hospital

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3. Brand extension: Product category extension that uses an existing brand name e.g.
Nestle extended its Bear Brand condensed milk by introducing Bear Brand with Honey

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Downward stretch by introducing lower range of the products e.g.

Upward stretch by entering the high end of the market e.g.

Shangri-La, a chain of deluxe hotels and resorts in Asia established the Traders Hotels, a sister brand to deliver high value, mid-range, quality accommodation to the business traveler Mercedes introduced the Baby Merz to cater to the upper class mid-sized range of the market

Toyota introduced the Lexus and Nissan introduced the Infiniti

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Two-way stretch by filling the whole line e.g.

Toyota has the Starlet at the lower end; the Corolla in the executive range; the Camry in the upper-management range and the Lexus in the luxury range

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(I) Generic Strategies

COST USP

(I) Generic Strategies


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Broad

Differentiation strategy

Cost leadership strategy

Strategic Target Segment


Focus strategy

Narrow Uniqueness

Low Cost (price)

Source of P&B Advantage

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Strategy - FOCUS
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Focus

Careful identification of target market (niche)

Cost leadership emphasis or differentiation emphasis

Raymond elite retailing

Constant review of Polo RL clothing customer demand in niche Rolex watches


Nirma washing powder

Strategy - Differentiation
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Premium Quality Brand image Technological leadership


Apple - PCs Gillette razors Nike - shoes

Customer service

Strategy - Cost leadership


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Tight cost controls


Efficient service, sales force, and advertising

Competitive pricing Discount Tyres Wal-Mart retailing UPS - package delivery

Tyre replacement

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1 Low price/low added value


2 Low price 3 Hybrid 4 Differentiation 5 Focused differentiation 6 Increased price/standard

Likely to be segment specific


Risk of price war and low margins/need to be cost leader Low cost base and reinvestment in low price and differentiation Perceived added value to a particular segment, price premium Higher margins if competitors do not value follow/risk of losing market share

7 Increased price/low value 8 Low value/standard price

Only feasible in monopoly situation


Loss of market share

(K) Communication-Adaptation Based Strategies


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Product adaptation communications extension

Product adaptation communicatio ns adaptation

New Product

Existing Product

Product communications extension

Extended product communications adaptation

Existing IMC

New IMC

(K) Communication-Adaptation Based Strategies


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Product communications extension very low cost takes the same product and communication strategy into other markets
Extended product - communications adaptation adjustment in marketing communications only low cost strategy, but different product functions have to be identified and communications mix developed

Product adaptation - communications extension product adapted to fit usage conditions but the communication stays the same
Product adaptation - communications adaptation Both product and communication strategies need attention to fit the peculiar need of the market Product invention needs a totally new idea to fit the exclusive conditions of the market. development costs may be high, but the advantages are also very high.

(L) Price/Quality Based Strategies

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Price skimming: Introductory price set relatively high, thereby attracting buyers at top of products demand curve. Market penetration pricing: Low price is used as an entering wedge.

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(M) Price-Leadership Strategy


Price-leadership strategy: One or a very few firms initiate price changes, with most or all the other firms in the industry following suit. When price leadership prevails, price competition does not exist. The burden of making critical pricing decisions is placed on leading firm(s) and other simply follow the leader.

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(N) Competitive Bidding Competitive bidding: Buyer sends inquiries (requests for quotations) to firms able to produce in conformity with requested requirements

Requests for proposals (RFPs) involve the same process, but here buyer is signaling that everything is preliminary and that a future RFQ will be sent once specifics are determined from the best proposals.

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(O) BCG SBU Portfolio Strategy


High

Business strength, Growth rate, Cash use


Low

Defend position

Use cash to make into star

Nurture to feed cash to? High

Fix or abandon Low

Industry attractiveness, Market share, Cash generation

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Repositioning by Redefining Axes


Bottom line:

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(Q) New- Product Development Strategy

New product strategy Idea generation Idea screening Concept development and testing Marketing strategy Business analysis Product development Test Marketing Commercialisation

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New products are critical to survival New-product development (NPD) is essential for companies seeking growth What is a new product?

It should be an on-going, well organized NPD process having top-management support From a firm's perspective, a new product is a product that it is unfamiliar in any way

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1. Products new to the world: usually revolutionary products resulting from product innovation When Creative Technology first introduced the Sound-blaster When disposable cameras were first introduced When Seiko introduced the Seiko Kinetic Relay, a watch that can go into suspended animation

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2. Products new to the firm Improvements to existing products e.g. Clinic Plus --------Clinic All Clear Additions to existing lines e.g. Clinic all clear hair oil Costs reductions and re-positioning

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Example--Logitech

Logitech, the world's biggest maker of

computer mouse, has come up with a mouse that allows the user to feel what is seen on the screen. This mouse is called the iFreeMouseMan

(S) Strategies for PLC

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INTRODUCTION

GROWTH

MATURITY

DECLINE

Product Strategy

Limited models, frequent changes

More models, frequent changes

Large number of models

Eliminate unprofitable models Target Laggards

Basic Product
Awareness, stimulate demand, sales promotion

Brand Product Extensions, USP, Extension, service, warranty Brand switching Aggressive ads, Reduce SP Advertise, promote heavily

Phase out promotion

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1.Introduction - 3D TVs 2.Growth - Blueray discs/DVR 3.Maturity - DVD 4.Decline - Video cassette

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INTRODUCTION

GROWTH

MATURITY Personal Computers Faxes

DECLINE Typewriters

Third generation Portable DVD mobile phones Players E-conferencing Email

Handwritten letters

Breathable All-in-one racing synthetic skin-suits fabrics Iris-based personal identity Smart cards cards

Cotton t-shirts Shell Suits Cheque books

Credit cards

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(T) Types of Platform Strategies:

1. Product Platform Strategy & Open Interface


2. Product Line Strategy

3. Leveraged Expansion
4. Sustained Differentiation

5. First-to-Market vs. Fast-Follower Strategy

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1. Product Platform Strategy Platform is an architecture of the common elements implemented across a range of products One element in the platform represents a defining technology Dictates life cycle, capabilities, limitations The choice of defining technology is the most critical strategic decision that a hi-tech company makes

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Product Platforms
Product 3 Segment A Product 1B Product 1 Product 1A Product 1C

Segment B
Product 5

Unique product elements and common channel elements of product line

Product 2

Segment C

Feature A

Feature B
Feature C

Common Platform Elements

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Benefits of Platform Strategy

Focuses management on key decisions at the right time Enables rapid & consistent product development Encourages a long-term view on product strategy Can leverage operational efficiencies Manufacturing costs Design costs Marketing support easier

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Example of Product Platforms:

Apple Computer Platform:


Mac OS Motorola processors Easy-to-use GUI Supporting and Defining Technologies?

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Open Interface in Product Platforms


A product portfolio based on open interface allows other manufacturers to participate Gives the company a smaller portion of the entire market, but makes the market significantly bigger
To enlarge a market where you are a rather strong player yourself
A piece of a big cake may well be a lot bigger than the small cake!

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2. Product Line Strategy

A time-phased plan for developing products from a common platform, each product targeting a specific market segment.
The true potential of a platform strategy is extracted with an effective product line strategy

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Product Line Strategy (contd.)

Covers all targeted market segments Each product offering should be sufficiently focused Time-phased scheduling / sequencing All products cannot be released simultaneously Prioritization Similar product lines are coordinated To avoid rework and confusion in marketing and among customers

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Product Line Examples

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3. Leveraged Expansion

The success of expansions to new product markets depends highly on ability to leverage: Existing market knowledge Technical Product skills

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Examples of Leveraged Expansion

Adobe: Acrobat Microsoft


DOS Windows Windows + Internet Internet Explorer & MSN

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4. Sustained Differentiation is achieved with vectors of differentiation that are significant to the customer One very prominent unique feature or An appealing combination Eg- Technolgy

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High-Tech Differentiation

1. 2. 3. 4. 5. 6.

Unique features Measurable benefits Ease of use Improved productivity Unique fundamental characteristics Design

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1. Unique features

Most commonly used An easy strategy Endlessly adding new features does not give sustained differentiation Can contradict ease of use

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2. Measurable benefits

Reduced eletricity bill Longer recording time Faster Internet access

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3. Ease of use

A very important vector of differentiation Sometimes technology advances do not deliver enhanced productivity, because of usability problems A big challenge in an era when everything is integrated in a single device (mobile phone)

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4. Improved Productivity

Longer battery life Better quality (of voice communications) More responsive UI Technology advances complemented with good usability Often a crucial factor in buyers decision making process

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5. Unique Fundamental Characteristics

Example: The imaging method of Polaroid cameras Often protected by patents


If based on a special technology

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6. Design

More and more important in maturing markets


such as mobile phones!

Hardware Design & User Interface Design

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4. First-to-Market Strategy
Market share advantage Earlier market & customer experience Influence on markets and standards Possibility to build entry barriers Image benefits, a glamorous strategy Big risks!

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5. Fast-Follower Strategy
Wait until market is clarified Avoid market education costs Nearer in time to eventual market, easier to predict Ability to use newer technology Fast means fast! Advantages of being fast: Jump ahead and stay ahead

(U) Other Global Strategies

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1. A Global Strategy It treats the world as a single market Eg: Matsushita has performed better than GE and Philips in consumer electronics market 2. A Multinational Strategy It treats the world as a portfolio of national opportunities Eg: In food & cleaning products, Unilever as a better performer than P&G as Unilever grants more decision-making autonomy 3. A Glocal Strategy It standardizes certain core elements and localizes other elements. Eg: Erricsson (Telecommunications) - each nation requires some adaptation but the company can also standardize some core components Most successful Glocal ABB

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BRANDS

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A rose by any name smells as sweet. True or false? Would you go vacationing on Disney Island? Why are Coca-Cola, McDonalds and Kentucky Fried Chicken (KFC) successful?

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Buildings age and become dilapidated. Machines wear out. Cars rust. But what lives on are brands.
Source: The Economist, 2010

The Branding Process


From commodity to product e.g. air travel From product to brand e.g. Singapore Airlines From brand to experience e.g. Romance in the air From experience to the heart e.g. A Great Way to Fly

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brand hierarchyfrom top to bottommight be as follows: 1.Corporate (or company) brand (e.g., General Motors) 2.Range brand (e.g., Chevrolet) 3.Individual brand (e.g.. Lumina) 4.Modifier (designating item or model) (e.g., Ultra)

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What is a brand? Six levels of meaning: Attributes e.g. High resale value Benefits e.g. Safety Values e.g. Brand loyalty Culture e.g. Organized and Efficient Personality e.g. Serious Type of users e.g. by occupation

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Brand Strategies

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1. No brand identity Small firms with unknown brands e.g. small tailoring outfits 2. Private brands Retailers with established brand names e.g. Fairprice 3. Corporate brands Family name e.g. Tata

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4. Product line extension Create cost advantage e.g. Jagdish Store collection of an extensive range of furniture at reasonable price 5. Specific product Individual brand e.g In addition to the JS brand, it also carry the Stanlay brand of Italian designed furniture 6. Combination e.g. JS Collection, JS&S Beach Collection and the White Collection

Old Brands Strategy

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Old brands survive due to emotional bond with the consumer For slow moving brands either revive it with marketing money or kill it Growing interest in old brands because brand names carry value that is getting more expensive and risky to create When re-promoting old brands, do not ignore younger consumers

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BRAND VALUE

Differentiation Satisfaction Loyalty Perceived Quality Leadership or Popularity Perceived Value Brand Personality Organizational Associations Brand Awareness Market Share Market Price Distribution Coverage

Branding on the Web

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Profile of Gen-N How to harness the Internet for brand-building? By rewarding brand loyalty and updating your site etc. Decision-influence factor Conventional branding => image Online branding => customer experience The issue of trust in a brand

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Task 2: Assess threats and opportunities


Task 1: Develop mission and goals Task 3: Assess strengths and weaknesses

Product Strategy Process Review


Task 5: Develop strategic plan

Task 4: Formulate strategies

Task 8: Repeat planning process

Task 7: Control and assess results

Task 6: Develop tactical plans

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