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Product Strategy: Strategic Vision
Product Strategy: Strategic Vision
Product Strategy: Strategic Vision
Product Strategy
Strategic vision
where why how Roadmap
Filling
Lengthen within current range
Downward
Upward
Amity Business School Name of Institution For [a target segment brand], the [concept from individual product features] is the [primary claim / attributes positioned for customers against competitors] because [it is the single most important factor to keep buying or core benefit]
e.g. Taj Hotels(oldest in 5 star hotels); Radisson Hotel (pocket friendly 5 star hotel) e.g. Saffola(low in cholesterol) Listerine (kills germs) e.g. Harpic vs Sani-fresh vs Lizol Dove vs Pears vs Camay
By attributes e.g. Singapore Airlines (first class comfort) By benefits e.g. Citibank Credit Card (24/7 availability) By price/quality e.g. Tata Photon plus By usage or application e.g.Red Bull (fluid replenishment in sports) By users e.g. Johnson Baby Shampoo; J&J Affinity Shampoo & hair conditioner for women) By product class e.g. Camay soap (with bath oils By competitors e.g. Dettol against Lifeboy
Dabur repositioned its Brands from a traditional therapeutic remedies to one for preventive health maintenance Bagpiper repositioned as Khoob jamega rang
(D)Product-Overlap Strategy
Company decides to compete against its own brand by using: Competing brands e.g. Gillette Atra, Sensor, Mach 3 Private labeling e.g. Spencers Chilli Sauce, Watson Vitamins OEM e.g. IBM selling magneto-resistance (MR) heads to OEM disk drive developers/manufacturers
Or Cannibilization
How?
Delivering real product performance with promises: Quality Customer-service Time Example: Dell cuts the duration from order to delivery of most of its products to the minimum
EXISTING EXISTING
MARKET
NEW
PRODUCT
NEW
2. Product category extension: add a new item or line of items for a company e.g.
P&G have Head & Shoulders, Rejoice, and Pantene in the same category
FMCG companies introduced various sizes of the same product e.g. mini-packs for travelers, extra-large size for hospital
3. Brand extension: Product category extension that uses an existing brand name e.g.
Nestle extended its Bear Brand condensed milk by introducing Bear Brand with Honey
Shangri-La, a chain of deluxe hotels and resorts in Asia established the Traders Hotels, a sister brand to deliver high value, mid-range, quality accommodation to the business traveler Mercedes introduced the Baby Merz to cater to the upper class mid-sized range of the market
Toyota has the Starlet at the lower end; the Corolla in the executive range; the Camry in the upper-management range and the Lexus in the luxury range
COST USP
Differentiation strategy
Narrow Uniqueness
Strategy - FOCUS
Amity Business School Name of Institution
Focus
Strategy - Differentiation
Amity Business School Name of Institution
Customer service
Tyre replacement
New Product
Existing Product
Existing IMC
New IMC
Product communications extension very low cost takes the same product and communication strategy into other markets
Extended product - communications adaptation adjustment in marketing communications only low cost strategy, but different product functions have to be identified and communications mix developed
Product adaptation - communications extension product adapted to fit usage conditions but the communication stays the same
Product adaptation - communications adaptation Both product and communication strategies need attention to fit the peculiar need of the market Product invention needs a totally new idea to fit the exclusive conditions of the market. development costs may be high, but the advantages are also very high.
Price skimming: Introductory price set relatively high, thereby attracting buyers at top of products demand curve. Market penetration pricing: Low price is used as an entering wedge.
(N) Competitive Bidding Competitive bidding: Buyer sends inquiries (requests for quotations) to firms able to produce in conformity with requested requirements
Requests for proposals (RFPs) involve the same process, but here buyer is signaling that everything is preliminary and that a future RFQ will be sent once specifics are determined from the best proposals.
Defend position
New product strategy Idea generation Idea screening Concept development and testing Marketing strategy Business analysis Product development Test Marketing Commercialisation
New products are critical to survival New-product development (NPD) is essential for companies seeking growth What is a new product?
It should be an on-going, well organized NPD process having top-management support From a firm's perspective, a new product is a product that it is unfamiliar in any way
1. Products new to the world: usually revolutionary products resulting from product innovation When Creative Technology first introduced the Sound-blaster When disposable cameras were first introduced When Seiko introduced the Seiko Kinetic Relay, a watch that can go into suspended animation
2. Products new to the firm Improvements to existing products e.g. Clinic Plus --------Clinic All Clear Additions to existing lines e.g. Clinic all clear hair oil Costs reductions and re-positioning
Example--Logitech
computer mouse, has come up with a mouse that allows the user to feel what is seen on the screen. This mouse is called the iFreeMouseMan
INTRODUCTION
GROWTH
MATURITY
DECLINE
Product Strategy
Basic Product
Awareness, stimulate demand, sales promotion
Brand Product Extensions, USP, Extension, service, warranty Brand switching Aggressive ads, Reduce SP Advertise, promote heavily
1.Introduction - 3D TVs 2.Growth - Blueray discs/DVR 3.Maturity - DVD 4.Decline - Video cassette
INTRODUCTION
GROWTH
DECLINE Typewriters
Handwritten letters
Breathable All-in-one racing synthetic skin-suits fabrics Iris-based personal identity Smart cards cards
Credit cards
3. Leveraged Expansion
4. Sustained Differentiation
1. Product Platform Strategy Platform is an architecture of the common elements implemented across a range of products One element in the platform represents a defining technology Dictates life cycle, capabilities, limitations The choice of defining technology is the most critical strategic decision that a hi-tech company makes
Product Platforms
Product 3 Segment A Product 1B Product 1 Product 1A Product 1C
Segment B
Product 5
Product 2
Segment C
Feature A
Feature B
Feature C
Focuses management on key decisions at the right time Enables rapid & consistent product development Encourages a long-term view on product strategy Can leverage operational efficiencies Manufacturing costs Design costs Marketing support easier
A time-phased plan for developing products from a common platform, each product targeting a specific market segment.
The true potential of a platform strategy is extracted with an effective product line strategy
Covers all targeted market segments Each product offering should be sufficiently focused Time-phased scheduling / sequencing All products cannot be released simultaneously Prioritization Similar product lines are coordinated To avoid rework and confusion in marketing and among customers
3. Leveraged Expansion
The success of expansions to new product markets depends highly on ability to leverage: Existing market knowledge Technical Product skills
4. Sustained Differentiation is achieved with vectors of differentiation that are significant to the customer One very prominent unique feature or An appealing combination Eg- Technolgy
High-Tech Differentiation
1. 2. 3. 4. 5. 6.
Unique features Measurable benefits Ease of use Improved productivity Unique fundamental characteristics Design
1. Unique features
Most commonly used An easy strategy Endlessly adding new features does not give sustained differentiation Can contradict ease of use
2. Measurable benefits
3. Ease of use
A very important vector of differentiation Sometimes technology advances do not deliver enhanced productivity, because of usability problems A big challenge in an era when everything is integrated in a single device (mobile phone)
4. Improved Productivity
Longer battery life Better quality (of voice communications) More responsive UI Technology advances complemented with good usability Often a crucial factor in buyers decision making process
6. Design
4. First-to-Market Strategy
Market share advantage Earlier market & customer experience Influence on markets and standards Possibility to build entry barriers Image benefits, a glamorous strategy Big risks!
5. Fast-Follower Strategy
Wait until market is clarified Avoid market education costs Nearer in time to eventual market, easier to predict Ability to use newer technology Fast means fast! Advantages of being fast: Jump ahead and stay ahead
1. A Global Strategy It treats the world as a single market Eg: Matsushita has performed better than GE and Philips in consumer electronics market 2. A Multinational Strategy It treats the world as a portfolio of national opportunities Eg: In food & cleaning products, Unilever as a better performer than P&G as Unilever grants more decision-making autonomy 3. A Glocal Strategy It standardizes certain core elements and localizes other elements. Eg: Erricsson (Telecommunications) - each nation requires some adaptation but the company can also standardize some core components Most successful Glocal ABB
BRANDS
A rose by any name smells as sweet. True or false? Would you go vacationing on Disney Island? Why are Coca-Cola, McDonalds and Kentucky Fried Chicken (KFC) successful?
Buildings age and become dilapidated. Machines wear out. Cars rust. But what lives on are brands.
Source: The Economist, 2010
brand hierarchyfrom top to bottommight be as follows: 1.Corporate (or company) brand (e.g., General Motors) 2.Range brand (e.g., Chevrolet) 3.Individual brand (e.g.. Lumina) 4.Modifier (designating item or model) (e.g., Ultra)
What is a brand? Six levels of meaning: Attributes e.g. High resale value Benefits e.g. Safety Values e.g. Brand loyalty Culture e.g. Organized and Efficient Personality e.g. Serious Type of users e.g. by occupation
Brand Strategies
1. No brand identity Small firms with unknown brands e.g. small tailoring outfits 2. Private brands Retailers with established brand names e.g. Fairprice 3. Corporate brands Family name e.g. Tata
4. Product line extension Create cost advantage e.g. Jagdish Store collection of an extensive range of furniture at reasonable price 5. Specific product Individual brand e.g In addition to the JS brand, it also carry the Stanlay brand of Italian designed furniture 6. Combination e.g. JS Collection, JS&S Beach Collection and the White Collection
Old brands survive due to emotional bond with the consumer For slow moving brands either revive it with marketing money or kill it Growing interest in old brands because brand names carry value that is getting more expensive and risky to create When re-promoting old brands, do not ignore younger consumers
BRAND VALUE
Differentiation Satisfaction Loyalty Perceived Quality Leadership or Popularity Perceived Value Brand Personality Organizational Associations Brand Awareness Market Share Market Price Distribution Coverage
Profile of Gen-N How to harness the Internet for brand-building? By rewarding brand loyalty and updating your site etc. Decision-influence factor Conventional branding => image Online branding => customer experience The issue of trust in a brand